We're looking for a confident, forward thinking Quality Assurance Manager to lead our team of Quality Co ordinators and champion a culture where quality, product safety and a "Can Do" mindset sit at the heart of everything we do.
In this pivotal role, you'll ensure our products and processes consistently meet the highest standards-protecting our customers, strengthening our brand reputation, and driving continuous improvement across the site. You'll be hands on, influential, and trusted to make a real impact.
What You'll Be DoingLeading, coaching and developing a team of Quality Co ordinators, ensuring clear responsibilities, strong competencies and effective standard work.
Ensuring full compliance with product safety, quality and customer standards across all areas.
Developing and implementing robust quality assurance plans and processes.
Investigating and resolving quality issues, ensuring accurate root cause analysis and effective corrective actions.
Managing internal rejects and identifying system failures to reduce the Cost of Quality.
Overseeing customer complaints, ensuring timely resolution and high quality reporting.
Supporting and leading customer visits both on-site and at customer premises.
Advising operational teams on quality matters and supporting them to maintain high standards.
Conducting and supporting audits, including traceability exercises and process adherence checks.
Leading and participating in CI projects focused on improving quality performance.
Maintaining accurate complaint and suspect data, including trend analysis to prevent recurrence.
Managing supplier complaints and ensuring timely, consistent follow up.
Supporting customer and accreditation audits.
Deputising for the Quality Manager when required.
Providing hands on support with Quality Co ordinator duties when needed.
Strong product knowledge and excellent understanding of quality systems.
Working knowledge of BRCGS and ISO 9001 standards.
A structured, organised approach to documentation and process management.
Ability to carry out critical product and process audits.
Confident IT skills, including Excel, Word, PowerPoint and ERP systems.
A proactive, self motivated approach with the ability to work independently and collaboratively.
Exceptional attention to detail and accuracy in reporting and record keeping.
This is a fantastic opportunity to shape the quality culture of a fast paced manufacturing site, influence key decisions, and lead a team that plays a vital role in our success. If you're passionate about quality, improvement and building strong customer relationships, we'd love to hear from you.
Company Benefits