Head of Operations

Do you have a strong background in the temporary recruitment market? Can you lead, motivate and grow revenue?

We are recruiting a Head of Operations, based in Gwent who will play a vital role in shaping the future of a thriving engineering, construction and manufacturing recruitment business. This is a senior leadership opportunity designed for someone with a strong background in temporary recruitment operations, particularly within high-volume environments. You'll be at the centre of strategic decision-making, supporting revenue growth, optimising systems and leading a dedicated team to deliver exceptional service to clients and contractors alike. We are looking to recruit someone who can bring high energy, pace and a fresh positive approach.

• Working alongside directors to support and accelerate revenue growth, onboarding new clients, identifying opportunities to increase use of contractors
• Acting as a point of escalation within key accounts & contribute to strategic planning and business growth initiatives
• Providing operational leadership of significant temporary workforce, building scalable processes to support growth
• Introduce and monitor KPIs, ensuring all delivery is efficient and to a quality standard, act as a trusted advisor to Directors
• Leading and developing CRM systems, ensuring all software is used to maximum efficiency
• Introduce and lead on MI and performance reporting, drive system adoption and best practice across the team, identifying areas of improvement in automation
• Increasing social media exposure on Linked In, supporting consultants in business development and maximising accounts
• Strengthening on line brand to increase attraction of both contractors and clients
• Actively overseeing all compliance, ensuring standards are maintained re right to work/ certifications
• Working closely with Finance department to assist with oversight of weekly payroll and timesheets
• Manage umbrella and payroll provider relationships, monitor margins and cost controls

• A solid background in recruitment, specifically to include temporary workers
• Strong commercial acumen to include both good leadership skills and sound judgement
• Someone who can nurture talent and have a strong presence

• Senior leadership role within £15m business
• High level of autonomy and influence
• Performance bonus linked to growth and delivery
• Car allowance
• Opportunity to scale the business going forward

JRBath