Community Engagement Coordinator

To build strong relationships and co-design services that reflect community priorities in Braunstone.

Main responsibilities and duties

Community Engagement & Co-Design

1. Build and maintain trusted relationships with Braunstone residents, community groups, local businesses and grassroots organisations
2. Facilitate conversations, workshops, and engagement activities to co-design services and projects to ensure community voices and lived experience meaningfully inform service development and delivery
3. Act as a visible and approachable presence within the community
4. Promote inclusive, accessible, and trauma-informed engagement practices
5. Gather community feedback and insight to inform service improvement, contribute to monitoring, learning, and evaluation activities
6. Reflect on practice and adapt approaches in response to community needs

Volunteer Engagement & Support

7. Recruit, induct, coordinate training and support volunteers, with a focus on local community involvement, including support to deliver b inspired services

1. Acting as a key point of contact for volunteers, develop clear, meaningful volunteer roles aligned with community and organisational needs
2. Foster a positive, inclusive volunteer culture that values contribution and wellbeing

Partnerships, Networking & Community Presence

10. Build and maintain relationships with local organisations, businesses, networks, and stakeholders, including representing the organisation at community meetings, events, and forums

1. Strengthen local connections to improve service reach and impact by identifying opportunities for collaboration and shared learning

Communications & Community Storytelling

12. Support delivery of the organisation s communications plans including engagement with digital platforms with a focus on community engagement and impact to strengthen community connection and awareness

1. Create and source digital content (e.g. short written pieces, photos, videos, social media content) that showcases community-led work and lived experience, ensuring content is inclusive, ethical, and reflective of organisational values
2. Work with colleagues to share stories that demonstrate learning, outcomes, and community voice

Project Support & Community-Led Fundraising

1. Support small-scale, project-specific fundraising activities that emerge from community-led initiatives, working alongside colleagues and community members to help shape funding ideas where needed
2. Contribute information and insight to funding applications when relevant
3. Build relationships with local supporters, businesses, and community partners

General Duties:

18. Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination with the team s activities.

19. Undertake administrative and maintenance duties that assist in the smooth running of the Neighbourhood Support Base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management, and visitor service and care.

20. Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

21. Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

22. Work outside normal office hours and at weekends as and when required.

23. To ensure promotion and implementation of The Braunstone Foundation s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

24. To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

Person Specification

Post: Community Engagement Coordinator E=Essential / D= Desireable

Qualifications and Experience

Experience in community engagement, community development, or a similar role E

Experience recruiting, supporting, or working alongside volunteers E

Experience of working in the charitable/voluntary sector D

Some experience or understanding of community or project-based fundraising D

Knowledge

Understanding of community-led and co-production approaches E

Commitment to dignity, inclusion, and empowerment E

Understands the needs of deprived communities and barriers and challenges facing individuals and service providers E

Knowledge of safeguarding procedures for both adult and child protection D

Health and safety processes in relation to community activity D

Experience supporting communications or digital engagement in a community or voluntary setting D

Knowledge of local communities and networks D

Skills

Confidence creating or contributing to digital content or communication E

Ability to engage respectfully with people from diverse backgrounds and build positive relationships E

Excellent organisational skills and experience E

Excellent verbal and written communication skills E

Strong IT skills especially with Microsoft Office E

Problem-solving skills and ability to adapt and act accordingly to situations E

Good time management skills to be able to support the needs of multiple people E

Ability to keep accurate records and a good understanding of the importance of data E

Personal

An interest in helping other people, regardless of their circumstances E

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need E

Trustworthy, reliable and able to keep matters confidential E

A high level of patience and emotional resilience E

Ability to contribute effectively to a small team E

Calm and professional E

Other

Right to work in the UK E

Satisfactory DBS check E

Full and clean UK driving Licence E