Operations, Legal & Commercial Recovery Lead

Operations, Legal & Commercial Recovery Lead

Location: Leeds (office-based initially) Salary: £32,000 base + uncapped performance incentives (OTE £44,000+) Start Date: Immediate

Role Summary
Our Client are not hiring a administrator they are hiring a commercial fixer. Our clients solar/renewables business is navigating a critical 6-week turnaround window involving operational backlog, reputational recovery, and legal pressure. This role combines 50% Operations, 30% Dispute Resolution, and 20% Commercial

Recovery
You will lead customer support, repair compliance systems, defend the business against claims, and recover outstanding revenue. This is a high-impact, high-autonomy role for someone who thrives under pressure and delivers measurable results fast.

The Opportunity
This is a performance-driven position designed for someone who wants influence,
challenge, and reward.
Base Salary: £32,000 Performance Bonuses :

1. Turnaround Bonus (6-Week Target)

• Trigger: Raise company rating on Trustpilot from 2.9 4.0 and hold 7 days
• Reward: £1,500 one-off bonus

1. Legal Shield Bonus (Ongoing)

• Earn 5% of any cost savings achieved when settling claims below reserve value

1. Debt Hunter Bonus (Ongoing)

• Earn 5% of recovered cash on debts aged 90+ days

This structure is designed as a "write-your-own-cheque" system for high performers.

We are not seeking traditional customer service managers. We are seeking someone commercially tough, legally aware, and psychologically resilient.

Likely Backgrounds

• Utilities or energy dispute resolution (Ombudsman-level exposure)
• Claims management or paralegal roles
• Credit control leadership with litigation experience

Core Traits

• Exceptional resilience and composure under pressure
• Practical legal knowledge and negotiation instinct
• Assertive but personable communication style
• Highly organised and detail-driven
• Commercially focused decision maker

Key Responsibilities
1) Reputation Turnaround Conduct full forensic audit of negative reviews

• Personally contact dissatisfied customers to negotiate resolutions
• Convert negative reviewers into positive outcomes where possible
• Proactively generate compliant positive reviews from satisfied customers

2) Certification & Compliance Control

• Clear certification backlog and ensure customers receive required documentation
• Manage non-MCS application workflows with Octopus Energy
• Coordinate external certification providers
• Gatekeep installer payments until documentation standards are met

3) Legal Defence Act as primary contact for all legal claims

• Prepare court bundles and witness statements
• Represent the business in mediations
• Manage external solicitors and control unnecessary costs
• Prioritise early settlement where commercially beneficial

4) Debt Recovery Personally pursue aged debt

• Negotiate enforceable repayment plans
• Instruct enforcement officers where required
• Convert outstanding invoices into cash