Associate Director - Security Technology

Department: Security Company: Canary Wharf Management Limited Reporting to: Director - Security & Resilience JOB SUMMARY The Associate Director - Security Technology will manage and develop Security Technology for the CW Group, providing leadership to the wider Security Technology team whilst ensuring that delivery remains aligned with the broader Security department roadmap. The postholder will hold full Access Control Management across estate wide systems and will oversee the overall Security Technology department workload and all deployed physical Security systems. The Postholder will also provide subject matter expertise in a consultancy capacity to internal departments as required and will lead the delivery of larger Security Technology projects that support core business objectives. This role is based in the office, with the flexibility to work from home one day a week. Salary up to £95,000 MAIN RESPONSIBILITIES Manage the CWG and sub-contractor Security Technology teams by triaging incoming workload, scheduling and deploying resources to meet operational requirements, and balancing reactive break/fix activity, scheduled and emergency upgrades, and proof of concept trials for new technology. Capture operational and business requirements from the Group, formalise and develop proposals, feeding these into the Security Technical Team for delivery. Conduct regular reviews of vendors and installers, including labour rates, cost of goods and performance, delivering tenders and cost comparatives in line with company policy, and act as contract owner for the sitewide systems incumbent contractor, the Hostile Vehicle Mitigation contractor, radios, and Estate Alert. Line management responsibility for Security Technology Access Control Senior Administrator, Security Technology Access Control Administrator, Apprentice Security Technology Analyst, and Security Technology Project Manager. Lead the Security Technology workstream for major cross business projects, including enterprise wide programmes, ensuring alignment with security governance, technical architecture, operational requirements and the wider Security roadmap, and ensuring that larger projects are delivered on time, within budget and in compliance with CWML Security standards while operating to a zero downtime, 'always on' philosophy. Present Roadmaps, forecast of events, emerging technologies and proof of concepts to line management. Work in partnership with IT on integrated technical systems, ensuring aligned governance, roadmaps, and delivery of business critical security technologies. Responsible for horizon scanning and continuous improvement, delivering upgrades of security hardware and software across all critical technology, including leadership of the revitalised Access Control Programme (CW App). Budget owner for annual budget of approximately £1.7m, liaising with internal clients as necessary to secure funding to complete annual objectives. Provide accurate, timely attendance and activity reports for senior leadership, including Managing Director level. Hostile Vehicle Mitigation specialist and installation project manager, including globally unique automated mitigation systems. Management and system ownership of estate wide physical security systems - including access control, CCTV, body worn cameras, radios, visitor management, intercoms, radio systems, Estate Alert and HID Mobile - covering governance, compliance, data management, auditing, reporting, user support, policy enforcement, visitor management, process improvement, and technical troubleshooting/escalation. Responsible for asset and lifecycle management of 10,000+ endpoint devices. Provide support / resolutions (i.e. react) to day to day operational tasks. To carry out other reasonable duties as requested by line management within the Security department. PERSON SPECIFICATION Demonstrable experience leading complex security technology projects and managing multi disciplinary teams within a corporate or critical infrastructure environment, including line management and development of specialist technical roles. Proven experience in managing and overseeing sub contractors and external delivery partners, ensuring quality, compliance and commercial value. Demonstrable leadership capability, including setting strategic direction, leading diverse teams and building effective working relationships across the organisation. Strong communication skills-both written and verbal-with the ability to adapt style to technical and non technical audiences. Strong customer service mindset, with a track record of delivering high quality support and solutions to internal and external stakeholders. Experience of the full procurement lifecycle, from requirements definition through to competitive tendering, evaluation and contractual award. Flexibility to work outside normal business hours and in varied environments, including construction and live operational settings, as required by business needs. Professional, credible and well presented, with the ability to build trust, represent the organisation effectively and maintain high personal standards. Detailed knowledge of Genetec systems, including CCTV, ANPR and Access Control. (e) In depth knowledge of CCure Access Control systems, including system administration, configuration and troubleshooting. (e) Strong working knowledge of the PFM system, including its use for monitoring activity, performance and reporting. (e) Experience with any of the following systems/software is advantageous: SwiftConnect, Equiem, BriefCam, Motorola TRBOnet, SQL, Power BI Commitment to equality, diversity and inclusion, and the ability to role model these principles in day to day conduct. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise