Horticultural Team Leader (6-month FTC)

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We have grown from a small family business into the UK's leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we have partnered with some of the UKs, and now US's most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 180 employees internationally, and we are continuing to expand. We are now looking for enthusiastic individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

We are looking for a hands on Field Service Team Leader to join our growing team who has a passion for plants, people, and delivering outstanding customer experiences.

As the Team Leader, you will proactively collaborate, motivate, and manage a team of service technicians in the London area, with a focus on our West London region. This region covers areas such as Soho, Kensington, Fulham and towards Heathrow Airport. You will also collaborate closely with the Regional Manager to ensure that the team are implementing a structured and successful approach to delivering top tier customer experiences and design maintenance to our clients who sit within a range of industries, from Banking, through to Technology.

Some additional aspects of your role will include:

• Full responsibility for managing a team of service technicians to ensure the team delivers a high level of customer service hitting agreed NPS and KPI targets.
• Leading and support a team of field service technicians, setting clear expectations and coaching them to meet individual and customer service goals.
• Work with the team and Field Service Planner to find creative, fast, and efficient solutions to customer challenges.
• Monitor, identify, and suggest improvements to plant maintenance processes to improve quality and efficiency.
• Plan and schedule technician routes using our internal software, ensuring time and resources are used effectively.
• Assign projects and coordinate rapid responses to customer requests.
• Manage the plant replacement supply chain, liaising with our wholesale partners.
• Support recruitment, onboarding, and training of new technicians.
• Assist with audits and quality checks when required.

• Experience leading, motivating, and supporting a field-based team day to day.
• The ability to communicate clearly and confidently with both your team and customers.
• A passion for people and collaborating with them to have a happy and successful team.
• An analytical mindset. You know how to turn data and insights into positive action.
• Strong organisation and planning skills, ensuring projects and timelines stay on track.
• Horticultural knowledge or a passion for our space (desirable). But most importantly, a willingness to learn as full training is provided.
• A strong eye for detail and a real sense of ownership in your work.
• Experience in consulting with clients directly.
• Ability and willingness to travel around West and West Central London.

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we would love to hear from you. If you feel that you do not quite hit the experience we're after, please do apply anyway as we're always looking for people who are looking to grow and develop us!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

Line Managers are responsible for promoting a safe working environment and ensuring their team follows Health & Safety policies. They provide guidance, training, and supervision, ensure risk assessments and safe systems of work are followed, address hazards promptly, report and support investigations of incidents, ensure staff have proper equipment and PPE, and lead by example to foster a positive safety culture.

Way of working: This role is based in the field with our technicians and at client sites. Please also note, that this is 6 month, fixed term contract.

Benefits:

• Quarterly company bonus and annual performance related bonus.
• BUPA cash plan.
• 25 days holiday, plus UK bank holidays.
• Lunch.
• Public transport travel expense covered.