Head of Housing Services & Asset Management

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Job Role

• To be the strategic lead for the effective management, performance and compliance of Causeway's property portfolio, including income, asset management, repairs, voids, planned works, and property compliance. The postholder will ensure high-quality, safe, and sustainable homes that deliver strong social impact, meet regulatory and contractual obligations, and align with Causeway's mission and values.
• Lead and oversee repairs, voids, planned maintenance programmes and property H&S compliance, ensuring statutory, regulatory and contractual requirements are consistently met and risks are proactively managed.
• Support and enable housing staff to achieve tangible social impact and/or recovery outcomes, in line with Causeway's mission and funders' contractual obligations.
• Provide inspiring leadership to the Housing Operations Team, fostering a culture of accountability, collaboration, continuous improvement and learning, and developing staff skills, knowledge and performance.
• Provide inspiring leadership to the Housing Operations Team as a whole and develop opportunities for skills and knowledge development and understanding to enhance staff performance.
• Prepare, analyse and present accurate and timely performance reports covering voids, rent management, anti-social behaviour, repairs, compliance, asset performance and tenant engagement to the CEO and local authority partners, identifying risks, trends and corrective actions where required.
• Ensure full compliance of housing stock and tenancy management with all legal, regulatory and statutory requirements, including health and safety, building safety, and landlord obligations.
• Develop and manage effective allocations and void turnaround processes to maximise occupancy, minimise rent loss and ensure homes are let in line with funding criteria and nomination agreements.
• Work closely with colleagues across the organisation to ensure housing services, asset investment and planned works programmes support service delivery, resident wellbeing and organisational objectives.
• Champion client and tenant involvement, embedding best practice within policies, procedures and service design to improve outcomes and customer experience.
• Act as the primary point of contact for owning Registered Providers and private landlords, leading on landlord relationships, performance issues, disputes and escalation as required.
• Represent the CEO at external meetings, partnerships and events when required, promoting Causeway's values, professionalism and strategic objectives.
• To ensure compliance of housing stock and tenancy matters within legal and statutory requirements.
• To ensure continuous learning and development across the Housing Operations Team by disseminating learning and sharing best practice.
• To develop and manage effective allocation processes for maximum occupancy and work closely with the other delivery colleagues across the organisation to ensure that housing is accessible and operates in line with any funding criteria.
• Champion client involvement and ensuring best practice in this area is embedded in policies and procedures.