HR Operations Administrator

Are you eager to grow your HR operational expertise to offer remarkable customer service? If so, we'd love to hear from you!

About the Team

As an HR Operations Administrator within the Corporate Centre Group, you will be responsible for the delivery of transactional HR services in the Employee Lifecycle and Helpdesk Team, a close-knit team who process leavers, family leave, outward loan/secondments and change of hour requests (to name a few), in line with departmental policy and payroll deadlines. The team are the first point of contact for HR policy, pay, process and system related customer queries and have an excellent reputation for providing outstanding levels of service, supporting each other through regular contact and knowledge sharing.

• You'll join a supportive, people-first team culture.
• We offer brilliant development opportunities
• You'll be at the heart of our exciting transformation work.
• Your ideas will help shape how we do things for the better.

About the Job

In this role, you will:

• Develop knowledge handling and processing HR requests effectively and keep skills up to date in line with emerging changes.
• Process HR requests compliantly in line with HR policy and procedures, escalating challenging cases when required.
• Effectively organise work activity to ensure HR requests are processed in accordance with payroll deadlines and query response times.
• Manage customer expectations, as part of providing an outstanding customer service.
• Ensure HR systems and pay instructions are updated correctly and in line with our procedures.
• Foster strong relationships and work collaboratively with colleagues in wider service teams to achieve positive service outcomes.

Please note, this is not an exhaustive list, and responsibilities may evolve with the role.

About You

You will provide excellent service to stakeholders by understanding their needs and offering solutions tailored to meet or exceed expectations. You will handle a large workload within tight deadlines while maintaining accuracy and quality. You will also build strong working relationships and support colleagues to achieve team goals.

Some of the Benefits our people love!

• Generous Annual Leave - 25 days (rising to 30 after 5 years), plus public holidays and the King's birthday.
• Outstanding Pension Scheme - Defined Benefit pension with employer contributions of 28%
• Parental Leave Packages - Including 6 months' occupational pay for maternity/adoption, shared parental leave options.
• Flexible & Hybrid Working - Options include part-time, job-share, compressed hours, flexitime, and hybrid working (where business needs allow).
• Advance Schemes & Discounts - Rental deposit, cycle-to-work, SmartTech, season ticket loans, and access to HM Treasury's benefits portal for a wide range of discount codes.

For more information about the role and how to apply, please follow the apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .