Are you ready to lead the design and delivery of network solutions that support mission-critical operations at enterprise scale?
Join a market-leading communications and customer engagement provider trusted by some of the UK's most secure and mission-critical organizations. Supporting complex enterprise and public sector environments, the organization delivers advanced contact center, collaboration, and secure network solutions that enable exceptional customer experiences and resilient operations. By combining strategic expertise, innovative technology, and a partnership-led approach, the business helps organizations drive transformation, improve performance, and deliver measurable outcomes at scale. With a strong reputation for innovation, service excellence, and long-term client relationships, this is an opportunity to play a key role in shaping solutions that make a real impact at a strategic level.
If you're looking to step into a senior role where your expertise drives real strategic impact, make your next move count, apply now.
Responsibilities
- Lead and develop a team of 10 account managers and account development professionals
- Define and execute a structured account development strategy across the customer base
- Drive retention of at least 90 percent of annual recurring revenue
- Generate incremental growth through effective cross-sell and upsell activity
- Ensure customers are aligned to the right sales resources with clear engagement models
- Use data, forecasting, and reporting to guide decision-making and sales strategy
- Maintain personal responsibility for a selection of key accounts
- Work closely with senior stakeholders to align sales execution with wider business objectives
- Introduce clarity, consistency, and accountability across the account management team
Requirements / Must Have
- Proven experience leading an account management or account development sales team
- Demonstrated success transforming or reshaping a sales function
- Strong data literacy with the ability to forecast, analyse, and report on performance
- Background in B2B sales within technology, telecoms, or a comparable services environment
- Experience managing both retention and growth targets
- Confident communicator with the ability to set direction and challenge constructively
- Able to work from Manchester at least three days per week (hybrid)
Skills / Preferred
- Experience operating as a player-manager
- Exposure to complex, multi-service portfolios
- Background working with both new business and existing account teams
Benefits
- Competitive base salary
- Uncapped commission structure
- Hybrid working model
- Pension contribution and wider benefits package
- Clear progression into a broader sales leadership role
Salary
- Circa £80,000 base plus commission