CUSTOMER SERVICE ADMINISTRATOR

Job Overview

Customer Service Administrator

Location: Runcorn
Duration: 6 months (seasonal cover)
Hours: 7:00am 3:00pm (30-minute lunch) 37.5 hours per week
Pay Rate: £12.80 per hour (rate increase scheduled for April 2026)

We are recruiting for a Customer Service Administrator to join a busy team in Runcorn on a 6-month temporary basis to support during peak seasonal demand.

Key Responsibilities

• Administration and processing of customer orders and site-related information
• Booking in hauliers, managing vehicle movements, and coordinating dispatch
• Preparing and processing documentation for UK and European orders
• Handling inbound and outbound customer calls
• Monitoring and ensuring logistical requirements are met by the partners
• Managing customer service queries efficiently through to resolution, escalating where required to site and commercial teams

About You

• Personable, confident, and customer-focused
• Strong IT skills, including Microsoft Office, with excellent attention to detail
• Proven organisational, time management, and customer service experience
• A proactive team player who is eager to support colleagues
• Previous experience preparing export documentation and arranging bookings is desirable
• Professional and committed to high standards of conduct and workplace behaviours

This role is ideal for proactive individuals who thrive in a customer-oriented setting and possess strong organisational administrative abilities. The position offers an engaging work environment where your skills will directly impact client satisfaction and operational success.