415 jobs found

A leading garden centre retailer in the UK is seeking a Horticulture Customer Advisor to enhance the customer experience and drive sales. Responsibilities include delivering excellent service, promoting customer loyalty through the Dobbies Club membership, and providing knowledgeable plant advice. Candidates should be passionate about customer service, have experience in a similar role, and excel in teamwork. This position offers generous benefits, including a discount plan and opportunities for personal development.

About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

A digital experience platform company in Greater London is looking for a Customer Success Manager EMEA. In this role, you will manage enterprise accounts and drive renewals while ensuring customers achieve their goals with the platform. Ideal candidates should have 5+ years in customer-facing roles and excellent communication skills in English and either French or Italian. Additionally, experience with renewals management is essential. A commitment to customer success and collaboration is required.

Unity Advisory is a challenger advisory firm. We operate a modern, conflict-free model that embeds AI and data-driven thinking into every engagement. Our mission is to deliver client outcomes with speed, agility, and precision. Our way of working is collaborative and technology-powered - we partner closely with clients to design and deliver transformations that deliver commercial success and lasting cultural change. Senior Manager - Role As a Senior Manager, you will lead complex, cross-functional projects that reshape how clients generate growth, engage customers, and unlock efficiency offering exception front office consulting services. You will own major workstreams end-to-end, manage senior client relationships, and play a critical role in developing Unity's consulting propositions. Responsibilities Lead large-scale transformation projects focused on revenue growth, CX enhancement, and cost optimisation. Partner with clients on platform business model pivots, ecosystem strategy, and customer-centric operating models. Oversee design and delivery of advanced analytics, AI, and automation solutions. Manage and coach multi-disciplinary teams, ensuring high performance and development. Drive alignment of KPIs across functions to break down silos and enable outcome-based collaboration. Actively contribute to business development, including proposal leadership, client pitches, and thought leadership. Develop reusable assets, playbooks, and IP for Unity's commercial consulting offering. Qualifications 8-12+ years' experience in consulting or senior commercial roles. Track record of leading complex transformation programs with measurable outcomes. Strong expertise in customer strategy, pricing, sales, or operating model transformation. Experience with digital platforms, AI, or emerging tech in commercial contexts. Demonstrated leadership skills and ability to influence senior stakeholders. Additional Information At Unity Advisory, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process. PLEASE BE ADVISED THAT WE DO NOT ACCEPT ANY UNSOLICITED CVS FROM THIRD PARTIES

What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.

Due to continued growth, our market-leading, award-winning Estate Agency client is seeking Experienced Mortgage Advisors to join their successful team. They have permanent opportunities available in both their Gloucester and Stroud offices. This is a fantastic opportunity to join a well-established company that prides itself on providing an exceptional service to all its customers click apply for full job details

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Wimbledon a permanent, pa click apply for full job details

Head of Commercial Performance and Excellence De Beers London is the ultimate diamond jewllery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach. A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs. Job Description Reporting directly to the CCO and working in close partnership with Market Leaders and HO teams, the Head of Commercial Development & Excellence is responsible for creating the conditions to achieve the highest standards of commercial excellence, aligned with the Maison's strategic priorities. This senior leadership role contributes to the strategic roadmap and oversees large-scale, cross-functional, and international projects, ensuring alignment toward shared objectives with Retail Excellence at the core of all initiatives. The role leads the global commercial excellence strategy to elevate retail capabilities and drive operational excellence across DBL's retail and wholesale network. Key responsibilities include ensuring consistent implementation of store operations guidelines, enhancing customer experience, and leveraging commercial performance insights to enable sustainable business growth. Main Responsibilities Performance Analysis & Optimization Lead the commercial performance team to deliver data-driven insights, diagnose performance gaps, and recommend corrective actions. Embed a culture of continuous performance dialogue through real-time KPI monitoring, intelligent benchmarking, and proactive performance management. Ensure adoption of global dashboards and KPIs, allowing limited local customization while maintaining global comparability. Partner with Market leaders to adapt strategies to local market need. Retail Standards & Operational Excellence Define and implement standardized commercial operating models and guidelines to ensure excellence across all stores. Drive operational consistency and continuous improvement initiatives to optimize in-store performance and deliver a seamless customer experience. Champion best practices and systems that elevate brand experience and reinforce customer centricity at every touchpoint. Strategic Leadership & Communication Act as a trusted advisor to commercial leadership, aligning operational execution with strategic objectives to accelerate growth. Partner with regional Market leaders as a peer level coach to lead continuous improvement initiatives. Coordinate global commercial plan rollout, follow up, and communication. Training & Capability Building Oversee inspiring retail training program offerings, fostering a culture of learning, growth and performance. Equip store management and sales teams with the skills and capabilities required to exceed commercial targets and uphold brand standards. What You'll Do Act Like an Owner: Take full responsibility of retail excellence, ensuring strategy and vision align with overarching business goals. Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across global teams. Empower Teams: Foster a collaborative environment where team members are encouraged to innovate and take ownership of their work. Support and enable colleagues to perform at their best. Succeed Together: Build strong cross functional relationships to ensure cohesive and successful execution of initiatives. Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and encourage creativity within the team. Qualifications Who You Are Strong cultural awareness and ability to operate effectively in a global environment. Innovative mindset with a focus on continuous improvement. Proven track record in leading multi market retail excellence initiatives. Exceptional analytical, strategic thinking and project management skills. Collaborative leadership style with the ability to influence and lead transversally. Additional Information A great working environment Fantastic pension scheme 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider Employee share schemes Free breakfast & lunch at onsite restaurant Free onsite gym Flexible benefits package Who we are De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature's most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group's people, shareholders, communities and partners. Safety Safety first is a way of life for us. We are unconditional about the safety, health and well being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect. Inclusion & Diversity We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referral incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only. Building Forever Sustainability is at the heart of our decision making - it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long term legacy in our host communities and earn consumers' trust in our diamonds that they can wear with pride. Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

TL;DR - We're looking for a Founding CSM to guide Lovable users from first value to full adoption. You'll build trusted relationships, help customers ship faster, and turn every account into a success story. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we're looking for Experience in CS, account management, or solution consulting in SaaS or AI Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts Strong communicator who blends empathy, business acumen, and technical curiosity. Ability to translate technical capabilities into clear business outcomes Skilled at running onboarding, QBRs, and success plans with multiple stakeholders Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products What you'll do Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts Build and execute success plans aligned with customer goals and product capabilities Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long term value Partner with Product and Engineering to surface feedback and shape roadmap priorities Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. Collaborate with AEs to identify and qualify CSQLs for expansion. Troubleshoot blockers, coordinate internal support, and ensure fast resolution Track health scores, usage, and adoption metrics to identify risks and opportunities Build Customer Success playbooks and new processes based on learnings Act as a strategic advisor-guiding customers on best practices, new features and workflows What Success Looks Like Customers reach time to value fast and expand use across teams. Renewals are earned through visible impact and trust. Lovable becomes mission critical to how customers build and innovate. You're seen as the bridge between customers, product, and growth. How we hire Fill in a short form then jump on an initial exploratory call. Discuss your experience in more depth during a round of interviews with us. Join us for a workshop lasting 1 2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you. About your application Please submit your application in English. It's our company language so you'll be speaking lots of it if you join. We treat all candidates equally - if you're interested please apply through our careers portal.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Business Technology Platform (BTP) is an established LOB within SAP supporting 6000+ customers and 600M+ ACV under management in EMEA alone. The potential for BTP is huge and we are on a big growth trajectory. BTP provides the foundation that underpins many of SAP's strategic priorities (RISE, Clean Core, AI) by providing the essential technology services that unify application, integration, security, application development and AI. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert level buying center/Lines of Business domain expertise Ability to apply risk-mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable Some technical understanding for assigned solution area to address technical issues with customers Bachelor's degree or equivalent required Experience in business software Knowledge of SAAS and IAAS processes Strong program/project management and governance skills Relationship-driven mindset with excellent verbal and non-verbal communication skills Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.