Your new company A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation. Your new role Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively. Your responsibilities will include: Providing first-line support for Microsoft 365, hardware, software, and general IT queries. Managing user accounts, permissions, and access requests within Microsoft 365. Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices. Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers. Supporting the setup, administration, and maintenance of mobile phones and related devices. Assisting with telephony systems, including user setup, extensions, voicemail, and call routing. Maintaining accurate records of ICT assets, equipment, and user allocations. Liaising with external support providers to escalate and resolve technical issues. Supporting software updates, system improvements, and device deployments. What you'll need to succeed Previous experience in an ICT Support, IT Support, or Service Desk role. Strong knowledge of Microsoft 365 administration and account management. Experience troubleshooting hardware, software, and user access issues. Knowledge of new starter and leaver processes, including device setup and collection. Experience supporting mobile devices and telephony systems. Knowledge of ICT security best practice, including MFA and access management. Strong organisational skills with the ability to manage multiple priorities. A proactive and solutions-focused approach to problem-solving. What you'll get in return Competitive salary and benefits package. The opportunity to work within a supportive and collaborative team. Exposure to a varied and hands-on ICT environment. Values led charity sector environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 22, 2026
Seasonal
Your new company A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation. Your new role Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively. Your responsibilities will include: Providing first-line support for Microsoft 365, hardware, software, and general IT queries. Managing user accounts, permissions, and access requests within Microsoft 365. Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices. Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers. Supporting the setup, administration, and maintenance of mobile phones and related devices. Assisting with telephony systems, including user setup, extensions, voicemail, and call routing. Maintaining accurate records of ICT assets, equipment, and user allocations. Liaising with external support providers to escalate and resolve technical issues. Supporting software updates, system improvements, and device deployments. What you'll need to succeed Previous experience in an ICT Support, IT Support, or Service Desk role. Strong knowledge of Microsoft 365 administration and account management. Experience troubleshooting hardware, software, and user access issues. Knowledge of new starter and leaver processes, including device setup and collection. Experience supporting mobile devices and telephony systems. Knowledge of ICT security best practice, including MFA and access management. Strong organisational skills with the ability to manage multiple priorities. A proactive and solutions-focused approach to problem-solving. What you'll get in return Competitive salary and benefits package. The opportunity to work within a supportive and collaborative team. Exposure to a varied and hands-on ICT environment. Values led charity sector environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
THREE BRIDGES RECRUITMENT LTD
Stirling, Stirlingshire
Three Bridges Recruitment are recruiting for a Senior Finance Officer to join a leading Scottish charity for an initial contract with a view to the role becoming permanent. This is a key role within the Finance team, supporting a values-driven organisation dedicated to empowering people across Scotland to live meaningful and fulfilling lives. Reporting to the Senior Finance Business Partner, you will play a lead role in delivering effective financial control, reporting, systems, and processes, supporting the wider Finance and Business Services department to deliver accurate, timely, and insightful financial information across the organisation. Why work here? Salary of up to £40,000 Be part of a respected Scottish charity with a strong sense of purpose and clear values Enjoy flexibility and work-life balance - hybrid and primarily remote working options available Develop your career through structured training, mentorship, and professional development Excellent benefits including over 32 days annual leave, up to 9% employer pension contribution, enhanced sick pay and life assurance 35 hours per week Join a collaborative finance team committed to innovation, accuracy, and adding value Job As Senior Finance Officer, you will Play a central role in maintaining robust financial controls and delivering accurate financial reporting Work closely with the Senior Finance Business Partner, providing support across all areas of finance operations Oversee monthly, quarterly and annual reporting cycles, VAT, payments, and fixed assets Produce monthly management accounts, KPI reporting, and analysis of variances to budget and forecast Support the Head of Finance to ensure financial controls are in place and maintained Lead on the preparation of quarterly VAT returns and maintaining the Fixed Asset Register Act as a systems super user for finance software, ensuring data integrity and control Assist with statutory accounts preparation and external audit processes Coordinate shared cost allocations across the organisation Contribute to budgeting, forecasting and wider finance team planning Act as deputy to the Senior Finance Business Partner when required You As Senior Finance Officer, you will: Bring technical skill, strong analytical ability, and a proactive, team-oriented approach. Hold a recognised accounting qualification (HND Accounts and/or AAT - essential) Have experience developed in a similar financial control or reporting role Possess strong systems skills and proven experience improving financial processes Be proficient in specialist financial systems and Excel Have knowledge of accounting regulations and compliance frameworks Be confident working in a large or complex organisation Display excellent communication and interpersonal skills Be customer-focused, collaborative and adaptable At Three Bridges Recruitment, two of our values are "striving for brilliance" and "relatability". We want every applicant to receive an excellent experience and ensure that this role is right for you. Should this role be of interest please apply with your most up to date CV or contact us for a confidential discussion.
Aug 22, 2026
Contractor
Three Bridges Recruitment are recruiting for a Senior Finance Officer to join a leading Scottish charity for an initial contract with a view to the role becoming permanent. This is a key role within the Finance team, supporting a values-driven organisation dedicated to empowering people across Scotland to live meaningful and fulfilling lives. Reporting to the Senior Finance Business Partner, you will play a lead role in delivering effective financial control, reporting, systems, and processes, supporting the wider Finance and Business Services department to deliver accurate, timely, and insightful financial information across the organisation. Why work here? Salary of up to £40,000 Be part of a respected Scottish charity with a strong sense of purpose and clear values Enjoy flexibility and work-life balance - hybrid and primarily remote working options available Develop your career through structured training, mentorship, and professional development Excellent benefits including over 32 days annual leave, up to 9% employer pension contribution, enhanced sick pay and life assurance 35 hours per week Join a collaborative finance team committed to innovation, accuracy, and adding value Job As Senior Finance Officer, you will Play a central role in maintaining robust financial controls and delivering accurate financial reporting Work closely with the Senior Finance Business Partner, providing support across all areas of finance operations Oversee monthly, quarterly and annual reporting cycles, VAT, payments, and fixed assets Produce monthly management accounts, KPI reporting, and analysis of variances to budget and forecast Support the Head of Finance to ensure financial controls are in place and maintained Lead on the preparation of quarterly VAT returns and maintaining the Fixed Asset Register Act as a systems super user for finance software, ensuring data integrity and control Assist with statutory accounts preparation and external audit processes Coordinate shared cost allocations across the organisation Contribute to budgeting, forecasting and wider finance team planning Act as deputy to the Senior Finance Business Partner when required You As Senior Finance Officer, you will: Bring technical skill, strong analytical ability, and a proactive, team-oriented approach. Hold a recognised accounting qualification (HND Accounts and/or AAT - essential) Have experience developed in a similar financial control or reporting role Possess strong systems skills and proven experience improving financial processes Be proficient in specialist financial systems and Excel Have knowledge of accounting regulations and compliance frameworks Be confident working in a large or complex organisation Display excellent communication and interpersonal skills Be customer-focused, collaborative and adaptable At Three Bridges Recruitment, two of our values are "striving for brilliance" and "relatability". We want every applicant to receive an excellent experience and ensure that this role is right for you. Should this role be of interest please apply with your most up to date CV or contact us for a confidential discussion.
BBS Recruitment is an independent recruitment agency for transport and logistics sector, supplying to a variety of clients across UK. We are currently recruiting a Housing Register & Complaints Officer for our client based in Waltham Forest. Key Responsibilities for Housing Register & Complaints Officer Assess Housing Register applications and re-registrations, determining eligibility, priority, effective dates, medical needs and housing options. Provide housing advice, homelessness prevention support and guidance on alternative housing options. Allocate Council and Registered Provider properties through Choice Based Lettings, direct matching and other allocation schemes. Verify applicants circumstances and assess suitability for permanent, temporary and private rented accommodation. Identify support needs and make referrals to relevant tenancy, social care, health and specialist services. Investigate and resolve complex Stage 2 housing management and landlord complaints, gathering evidence and making fair, evidence-based decisions. Prepare clear and comprehensive complaint responses, addressing issues, findings, remedies and required actions. Liaise with residents, Housing, Assets, Legal Services, Registered Providers, senior managers and external agencies to resolve complex cases. Respond to Housing Ombudsman enquiries and investigations within required timescales. Maintain accurate case records, evidence, correspondence, decisions and audit trails in line with governance and data protection requirements. Manage a complex caseload, prioritising work and meeting statutory, regulatory and service deadlines. Identify recurring issues, service failures and risks, contributing to service improvement and prevention of repeat complaints. Requirements for Housing Register & Complaints Officer Strong knowledge of housing allocations, homelessness, tenancy management and landlord and tenant legislation. Good knowledge of Part VI of the Housing Act 1996 and relevant Housing Allocations Policies and statutory guidance. Knowledge of the Housing Act 1985, Housing Act 1996, Homelessness Reduction Act 2017, Landlord and Tenant Act 1985 and Housing and Regeneration Act 2008 . Working knowledge of the Social Housing (Regulation) Act 2023 , Regulator of Social Housing Consumer Standards and Housing Ombudsman Complaint Handling Code. Knowledge of the Children Act, Care Act and Welfare Reform Act, particularly their impact on housing needs and vulnerable households. Experience of investigating complex housing complaints and producing clear, evidence-based findings and responses. Excellent analytical, investigative, communication and problem-solving skills, with the ability to interpret legislation and apply policies accurately. Ability to manage complex caseloads, meet deadlines and work effectively with residents, housing providers, legal services, social care, health and other partners. Strong customer service skills and the ability to handle sensitive and contentious cases professionally. Proactive, solutions-focused approach to homelessness prevention, complaint resolution and achieving sustainable housing outcomes.
Aug 21, 2026
Seasonal
BBS Recruitment is an independent recruitment agency for transport and logistics sector, supplying to a variety of clients across UK. We are currently recruiting a Housing Register & Complaints Officer for our client based in Waltham Forest. Key Responsibilities for Housing Register & Complaints Officer Assess Housing Register applications and re-registrations, determining eligibility, priority, effective dates, medical needs and housing options. Provide housing advice, homelessness prevention support and guidance on alternative housing options. Allocate Council and Registered Provider properties through Choice Based Lettings, direct matching and other allocation schemes. Verify applicants circumstances and assess suitability for permanent, temporary and private rented accommodation. Identify support needs and make referrals to relevant tenancy, social care, health and specialist services. Investigate and resolve complex Stage 2 housing management and landlord complaints, gathering evidence and making fair, evidence-based decisions. Prepare clear and comprehensive complaint responses, addressing issues, findings, remedies and required actions. Liaise with residents, Housing, Assets, Legal Services, Registered Providers, senior managers and external agencies to resolve complex cases. Respond to Housing Ombudsman enquiries and investigations within required timescales. Maintain accurate case records, evidence, correspondence, decisions and audit trails in line with governance and data protection requirements. Manage a complex caseload, prioritising work and meeting statutory, regulatory and service deadlines. Identify recurring issues, service failures and risks, contributing to service improvement and prevention of repeat complaints. Requirements for Housing Register & Complaints Officer Strong knowledge of housing allocations, homelessness, tenancy management and landlord and tenant legislation. Good knowledge of Part VI of the Housing Act 1996 and relevant Housing Allocations Policies and statutory guidance. Knowledge of the Housing Act 1985, Housing Act 1996, Homelessness Reduction Act 2017, Landlord and Tenant Act 1985 and Housing and Regeneration Act 2008 . Working knowledge of the Social Housing (Regulation) Act 2023 , Regulator of Social Housing Consumer Standards and Housing Ombudsman Complaint Handling Code. Knowledge of the Children Act, Care Act and Welfare Reform Act, particularly their impact on housing needs and vulnerable households. Experience of investigating complex housing complaints and producing clear, evidence-based findings and responses. Excellent analytical, investigative, communication and problem-solving skills, with the ability to interpret legislation and apply policies accurately. Ability to manage complex caseloads, meet deadlines and work effectively with residents, housing providers, legal services, social care, health and other partners. Strong customer service skills and the ability to handle sensitive and contentious cases professionally. Proactive, solutions-focused approach to homelessness prevention, complaint resolution and achieving sustainable housing outcomes.
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Aug 21, 2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Housing Officer 2-3 months initially potential to be extended Competitive rates Cambridge area - DL and vehicle essential Our client is a charitable, not-for-profit housing association who own and manage over 1,500 homes across Greater Cambridgeshire. Their mission is "To provide good quality homes and services in Greater Cambridge that people value". As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.You will also: Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 20, 2026
Seasonal
Housing Officer 2-3 months initially potential to be extended Competitive rates Cambridge area - DL and vehicle essential Our client is a charitable, not-for-profit housing association who own and manage over 1,500 homes across Greater Cambridgeshire. Their mission is "To provide good quality homes and services in Greater Cambridge that people value". As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.You will also: Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.
Aug 20, 2026
Full time
Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.
Payroll Officer - Winchester - Circa £38,000K 12 month FTC Benefits Excellent Holiday Entitlement, Pension, Group Life, Private Medical, Bonus & Free subsidised parking Venture Recruitment is delighted to be recruiting for a Payroll Officer to join a growing business in Winchester. This is a varied role combining HR administration, UK payroll, employee benefits and finance support, making it ideal for an experienced HR/payroll professional who enjoys working across multiple areas and takes pride in delivering accurate, confidential and high-quality support. You will be responsible for supporting the full employee lifecycle, from onboarding through to offboarding, while taking ownership of the monthly payroll process and assisting with employee benefits, pensions and payroll-related finance activities. Key Responsibilities Act as a key point of contact for employee payroll, pay and benefits queries. Run the monthly payroll process using Sage Payroll, including data checks, statutory submissions, payments and employee communications. Maintain PAYE records and complete year-end payroll reporting. Administer pension auto-enrolment, pension schedules and payroll/finance reconciliations. Manage salary sacrifice arrangements, benefit-in-kind adjustments, repayments, absence deductions and statutory payments. Maintain benefits information, including the Benefits Brochure and relevant intranet content. Ensure payroll and benefits processes remain compliant with current tax and statutory requirements. Administer employee insurance and benefits schemes, including private medical and group life. Maintain benefits information, including the Benefits Brochure and relevant intranet content. Ensure payroll and benefits processes remain compliant with current tax and statutory requirements. Prepare and maintain HR correspondence, contracts, employee records and documentation. Coordinate onboarding and offboarding, including relevant checks and system updates. Maintain compliance records, including Right to Work and CEST checks. Support absence management, working pattern changes and employee review processes. Keep up to date with changes in employment law and HR best practice. Escalate complex employee relations and legal matters where appropriate. Support payroll-related reconciliations, including payroll journals, pension contributions and staff cost allocations. Provide accurate payroll, headcount and benefits information for budgeting and forecasting. Maintain records of salary changes, starters, leavers, working patterns and benefit adjustments. About You We are looking for someone with previous experience across UK payroll and HR administration, who is comfortable working with confidential employee information and managing deadlines accurately. You will ideally have: Previous experience running or coordinating UK payroll, including PAYE, statutory payments and year-end processes. Experience administering pensions, employee benefits and salary sacrifice schemes. HR administration experience across the employee lifecycle. Experience using payroll software, ideally Sage Payroll. This is an excellent opportunity for an experienced Payroll & HR Administrator to take on a broad role within a professional organisation, with the opportunity to make a real contribution across HR, payroll, benefits and finance. If you are an organised and detail-focused HR/payroll professional looking for your next opportunity, Venture Recruitment would love to hear from you. Venture Recruitment Partners (also trading as Chilworth Partnership Ltd) is a Recruitment Agency. By applying for this role, you authorise us to contact you regarding this vacancy and to provide recruitment-related services and information.
Aug 20, 2026
Contractor
Payroll Officer - Winchester - Circa £38,000K 12 month FTC Benefits Excellent Holiday Entitlement, Pension, Group Life, Private Medical, Bonus & Free subsidised parking Venture Recruitment is delighted to be recruiting for a Payroll Officer to join a growing business in Winchester. This is a varied role combining HR administration, UK payroll, employee benefits and finance support, making it ideal for an experienced HR/payroll professional who enjoys working across multiple areas and takes pride in delivering accurate, confidential and high-quality support. You will be responsible for supporting the full employee lifecycle, from onboarding through to offboarding, while taking ownership of the monthly payroll process and assisting with employee benefits, pensions and payroll-related finance activities. Key Responsibilities Act as a key point of contact for employee payroll, pay and benefits queries. Run the monthly payroll process using Sage Payroll, including data checks, statutory submissions, payments and employee communications. Maintain PAYE records and complete year-end payroll reporting. Administer pension auto-enrolment, pension schedules and payroll/finance reconciliations. Manage salary sacrifice arrangements, benefit-in-kind adjustments, repayments, absence deductions and statutory payments. Maintain benefits information, including the Benefits Brochure and relevant intranet content. Ensure payroll and benefits processes remain compliant with current tax and statutory requirements. Administer employee insurance and benefits schemes, including private medical and group life. Maintain benefits information, including the Benefits Brochure and relevant intranet content. Ensure payroll and benefits processes remain compliant with current tax and statutory requirements. Prepare and maintain HR correspondence, contracts, employee records and documentation. Coordinate onboarding and offboarding, including relevant checks and system updates. Maintain compliance records, including Right to Work and CEST checks. Support absence management, working pattern changes and employee review processes. Keep up to date with changes in employment law and HR best practice. Escalate complex employee relations and legal matters where appropriate. Support payroll-related reconciliations, including payroll journals, pension contributions and staff cost allocations. Provide accurate payroll, headcount and benefits information for budgeting and forecasting. Maintain records of salary changes, starters, leavers, working patterns and benefit adjustments. About You We are looking for someone with previous experience across UK payroll and HR administration, who is comfortable working with confidential employee information and managing deadlines accurately. You will ideally have: Previous experience running or coordinating UK payroll, including PAYE, statutory payments and year-end processes. Experience administering pensions, employee benefits and salary sacrifice schemes. HR administration experience across the employee lifecycle. Experience using payroll software, ideally Sage Payroll. This is an excellent opportunity for an experienced Payroll & HR Administrator to take on a broad role within a professional organisation, with the opportunity to make a real contribution across HR, payroll, benefits and finance. If you are an organised and detail-focused HR/payroll professional looking for your next opportunity, Venture Recruitment would love to hear from you. Venture Recruitment Partners (also trading as Chilworth Partnership Ltd) is a Recruitment Agency. By applying for this role, you authorise us to contact you regarding this vacancy and to provide recruitment-related services and information.
Chief Revenue Officer (CRO) - FinTech Based in London. Compensation: Highly Competitive Base Salary + Significant Performance-Based Bonus Scheme + Long-Term Incentive Potential including significant equity package mirroring your impact on company valuation. Role: Chief Revenue Officer (CRO) Mandate: B2B & B2B2C Commercial Strategy Financial Scope: Full P&L Ownership Location: London / Executive Headquarters About the Group: This is an outstanding opportunity to work for an International financial services group headquartered in London, operating regulated financial institutions across multiple jurisdictions. The Group includes a UK-based payment institution, a licensed Electronic Money Institution (EMI) in Europe, and an international banking business, serving clients across multiple markets. Following a period of successful growth under its founder, the Group is entering a new phase of high growth and expansion. Our client is seeking a strategic, commercially driven Chief Revenue Officer (CRO) to take full ownership of top line revenue and scale their global revenue infrastructure across B2B and B2B2C verticals and build a world-class international financial services platform. Core Responsibilities: P&L & Financial Management Own the top and bottom-line growth to hit aggressive ARR targets. Manage budget allocations across sales, marketing, and account management teams. Optimize pricing strategies and margins across varied merchant tiers. Report financial performance directly to the CEO and Board. B2B & B2B2C Go-To-Market Strategy: Design the commercial blueprint for enterprise merchants and software platforms. Architect partner distribution programs to accelerate embedded finance scaling. Lead complex sales cycles with corporate clients and financial institutions. Expand geographic market share within high-growth payment sectors. Team Leadership & Alignment: Unify siloed commercial units into a single, high-performing revenue machine. Structure sales incentive plans that reward long-term profitability. Foster a performance culture focused on data-driven pipeline metrics. Collaborate with product teams to align our roadmap with client feedback. Experience & Requirements: Executive Leadership: Proven experience as a CRO, VP of Sales, or GM in the payments/fintech sector; (Banking/Electronic Money Institutions (EMIs)/Payment Institutions/Fintech/Digital Banking/International Financial Services) Fintech Domain Knowledge: Deep understanding of merchant acquiring, embedded payments, or SaaS payfac models. P&L Management: History of owning budgets exceeding $20M+ with a track record of capital efficiency. Dual Go-To-Market Mastery: Success selling directly to enterprises (B2B) and via channel partners/platforms (B2B2C). Professional Attributes: Analytical Mindset: You rely heavily on data, unit economics, and cohort analysis. Dealmaker Intuition: Ability to step into high-stakes negotiations to close marquee accounts. Adaptable Operator: Comfortable navigating rapid growth and pivoting when market dynamics shift. What We Offer: Full strategic autonomy to build your team and shape the commercial organization. Highly competitive base salary with performance-based bonuses tied directly to P&L milestones. Significant equity package mirroring your impact on company valuation.
Aug 19, 2026
Full time
Chief Revenue Officer (CRO) - FinTech Based in London. Compensation: Highly Competitive Base Salary + Significant Performance-Based Bonus Scheme + Long-Term Incentive Potential including significant equity package mirroring your impact on company valuation. Role: Chief Revenue Officer (CRO) Mandate: B2B & B2B2C Commercial Strategy Financial Scope: Full P&L Ownership Location: London / Executive Headquarters About the Group: This is an outstanding opportunity to work for an International financial services group headquartered in London, operating regulated financial institutions across multiple jurisdictions. The Group includes a UK-based payment institution, a licensed Electronic Money Institution (EMI) in Europe, and an international banking business, serving clients across multiple markets. Following a period of successful growth under its founder, the Group is entering a new phase of high growth and expansion. Our client is seeking a strategic, commercially driven Chief Revenue Officer (CRO) to take full ownership of top line revenue and scale their global revenue infrastructure across B2B and B2B2C verticals and build a world-class international financial services platform. Core Responsibilities: P&L & Financial Management Own the top and bottom-line growth to hit aggressive ARR targets. Manage budget allocations across sales, marketing, and account management teams. Optimize pricing strategies and margins across varied merchant tiers. Report financial performance directly to the CEO and Board. B2B & B2B2C Go-To-Market Strategy: Design the commercial blueprint for enterprise merchants and software platforms. Architect partner distribution programs to accelerate embedded finance scaling. Lead complex sales cycles with corporate clients and financial institutions. Expand geographic market share within high-growth payment sectors. Team Leadership & Alignment: Unify siloed commercial units into a single, high-performing revenue machine. Structure sales incentive plans that reward long-term profitability. Foster a performance culture focused on data-driven pipeline metrics. Collaborate with product teams to align our roadmap with client feedback. Experience & Requirements: Executive Leadership: Proven experience as a CRO, VP of Sales, or GM in the payments/fintech sector; (Banking/Electronic Money Institutions (EMIs)/Payment Institutions/Fintech/Digital Banking/International Financial Services) Fintech Domain Knowledge: Deep understanding of merchant acquiring, embedded payments, or SaaS payfac models. P&L Management: History of owning budgets exceeding $20M+ with a track record of capital efficiency. Dual Go-To-Market Mastery: Success selling directly to enterprises (B2B) and via channel partners/platforms (B2B2C). Professional Attributes: Analytical Mindset: You rely heavily on data, unit economics, and cohort analysis. Dealmaker Intuition: Ability to step into high-stakes negotiations to close marquee accounts. Adaptable Operator: Comfortable navigating rapid growth and pivoting when market dynamics shift. What We Offer: Full strategic autonomy to build your team and shape the commercial organization. Highly competitive base salary with performance-based bonuses tied directly to P&L milestones. Significant equity package mirroring your impact on company valuation.
Finance Officer (Income) Salary: £36,000 per annum Hours: 33.75 hours per week (Monday-Friday, 9.15am-5.00pm) Location: Central London Working Pattern: Hybrid - 3 days per week in the office initially, reducing to 1 day per week once established in the role Contract: 12-Month Fixed-Term Contract (Maternity Cover) Are you an experienced Finance Officer with strong income reconciliation skills and experience working with CRM or membership systems? We're recruiting on behalf of a well-established professional membership organisation for a Finance Officer to join their collaborative finance team during an exciting period of systems transformation. This is an excellent opportunity for someone who enjoys working with financial data, investigating discrepancies, improving processes and taking ownership of reconciliations. The organisation supports a large membership base and manages significant volumes of subscription and fee income, making this an ideal opportunity for someone with experience in membership, subscription or recurring income environments. The Role This position is predominantly focused on income accounting (70%) , with a smaller purchase ledger/accounts payable element (30%) . Working closely with the Finance Leadership team, you will be responsible for managing high-volume income transactions, reconciling data across finance and CRM systems, investigating anomalies and supporting the organisation through a major CRM migration project. This is a hands-on role that would suit someone who is confident working independently, interrogating data, investigating discrepancies and identifying practical solutions. Key Responsibilities Reconcile income across bank accounts, CRM and finance systems. Investigate and resolve reconciliation discrepancies. Process membership and subscription income. Manage direct debit collections, refunds and income allocations. Extract, analyse and interrogate CRM data and financial reports. Support the migration to a new CRM system. Process supplier invoices and support purchase ledger activities. Reconcile company credit card expenditure. Assist with month-end processes and finance administration. Maintain accurate financial and CRM records. Support wider finance projects and process improvements. About You You will be someone who enjoys working with large volumes of data and can confidently investigate issues, identify trends and propose improvements. Experience dealing with membership fees, subscriptions, deferred income or similar recurring income streams would be highly advantageous. Essential Skills & Experience Strong experience within an income-focused finance role. Significant experience of high-volume bank reconciliations and income reconciliations. Experience working with CRM, membership or customer database systems. Experience extracting, analysing and interrogating financial data. Experience reconciling transactions across multiple systems. Sage experience is essential. Strong Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP. Purchase Ledger / Accounts Payable experience. Excellent attention to detail and problem-solving abilities. Ability to work independently and manage competing priorities. Benefits Include Hybrid working with office attendance reducing to one day per week once established. 25 days annual leave plus bank holidays. Generous employer pension contribution. Private medical insurance. Employee discounts and wellbeing benefits. Professional development opportunities. Paid volunteering days. Supportive and collaborative team environment. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Aug 18, 2026
Contractor
Finance Officer (Income) Salary: £36,000 per annum Hours: 33.75 hours per week (Monday-Friday, 9.15am-5.00pm) Location: Central London Working Pattern: Hybrid - 3 days per week in the office initially, reducing to 1 day per week once established in the role Contract: 12-Month Fixed-Term Contract (Maternity Cover) Are you an experienced Finance Officer with strong income reconciliation skills and experience working with CRM or membership systems? We're recruiting on behalf of a well-established professional membership organisation for a Finance Officer to join their collaborative finance team during an exciting period of systems transformation. This is an excellent opportunity for someone who enjoys working with financial data, investigating discrepancies, improving processes and taking ownership of reconciliations. The organisation supports a large membership base and manages significant volumes of subscription and fee income, making this an ideal opportunity for someone with experience in membership, subscription or recurring income environments. The Role This position is predominantly focused on income accounting (70%) , with a smaller purchase ledger/accounts payable element (30%) . Working closely with the Finance Leadership team, you will be responsible for managing high-volume income transactions, reconciling data across finance and CRM systems, investigating anomalies and supporting the organisation through a major CRM migration project. This is a hands-on role that would suit someone who is confident working independently, interrogating data, investigating discrepancies and identifying practical solutions. Key Responsibilities Reconcile income across bank accounts, CRM and finance systems. Investigate and resolve reconciliation discrepancies. Process membership and subscription income. Manage direct debit collections, refunds and income allocations. Extract, analyse and interrogate CRM data and financial reports. Support the migration to a new CRM system. Process supplier invoices and support purchase ledger activities. Reconcile company credit card expenditure. Assist with month-end processes and finance administration. Maintain accurate financial and CRM records. Support wider finance projects and process improvements. About You You will be someone who enjoys working with large volumes of data and can confidently investigate issues, identify trends and propose improvements. Experience dealing with membership fees, subscriptions, deferred income or similar recurring income streams would be highly advantageous. Essential Skills & Experience Strong experience within an income-focused finance role. Significant experience of high-volume bank reconciliations and income reconciliations. Experience working with CRM, membership or customer database systems. Experience extracting, analysing and interrogating financial data. Experience reconciling transactions across multiple systems. Sage experience is essential. Strong Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP. Purchase Ledger / Accounts Payable experience. Excellent attention to detail and problem-solving abilities. Ability to work independently and manage competing priorities. Benefits Include Hybrid working with office attendance reducing to one day per week once established. 25 days annual leave plus bank holidays. Generous employer pension contribution. Private medical insurance. Employee discounts and wellbeing benefits. Professional development opportunities. Paid volunteering days. Supportive and collaborative team environment. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Housing and Wellbeing Officer Full-Time, Fixed Term Contract Manchester £29,353 per annum Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you'll be doing To assist customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT's) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to company procedures; What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of the organisation through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Housing Association) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client belives the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "They are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). The Company Our client exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values on the website. They are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities they serve.
Aug 17, 2026
Contractor
Housing and Wellbeing Officer Full-Time, Fixed Term Contract Manchester £29,353 per annum Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you'll be doing To assist customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT's) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to company procedures; What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of the organisation through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Housing Association) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client belives the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "They are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). The Company Our client exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values on the website. They are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities they serve.
Neighbourhood Officer Manchester Fixed-Term Contract Annual Salary up to £40,000 DOE We are looking to recruit an experienced housing professional to join an established team for a local housing organisation. Reporting to their Neighbourhood Manager, Neighbourhood Officers provide a high-quality, customer-focused housing management service across tenancy, property, and estate management. This position is responsible for a neighbourhood patch covering part of the Manchester area, and successful candidates will be expected to work across this locality on a regular basis. This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive, and cost-effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues, and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance. Qualifications Demonstrable experience as a Housing Officer / Neighbourhood Officer managing a patch within a defined locality patch. Understanding of issues in relation to tenancy management. Experience of delivering excellent customer service in the field of tenancy and estate management (including low level ASB), allocations and experience of case work and taking appropriate action. Experience of working with tenants to develop and deliver customer responsive services. Good working knowledge of IT systems. Up-to-date knowledge and understanding of current legislation in relation to housing issues and legal responsibilities as a landlord. An understanding of policy issues and the ability to deliver services in accordance with the relevant policies and procedures. Experience of effective partnership working. Commitment and understanding of the need to deliver services with a clear focus on value for money.
Aug 14, 2026
Full time
Neighbourhood Officer Manchester Fixed-Term Contract Annual Salary up to £40,000 DOE We are looking to recruit an experienced housing professional to join an established team for a local housing organisation. Reporting to their Neighbourhood Manager, Neighbourhood Officers provide a high-quality, customer-focused housing management service across tenancy, property, and estate management. This position is responsible for a neighbourhood patch covering part of the Manchester area, and successful candidates will be expected to work across this locality on a regular basis. This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive, and cost-effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues, and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance. Qualifications Demonstrable experience as a Housing Officer / Neighbourhood Officer managing a patch within a defined locality patch. Understanding of issues in relation to tenancy management. Experience of delivering excellent customer service in the field of tenancy and estate management (including low level ASB), allocations and experience of case work and taking appropriate action. Experience of working with tenants to develop and deliver customer responsive services. Good working knowledge of IT systems. Up-to-date knowledge and understanding of current legislation in relation to housing issues and legal responsibilities as a landlord. An understanding of policy issues and the ability to deliver services in accordance with the relevant policies and procedures. Experience of effective partnership working. Commitment and understanding of the need to deliver services with a clear focus on value for money.
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role This is an exciting opportunity to join the Culture, Creative Industries and 24 Hour London (CCI24) Unit delivering the Mayor's and the Strategic Licensing policy. You'll be at the heart of a fast-paced, cross-organisational effort to design and implement new licensing powers. This is a unique opportunity to: Support and shape a new policy and regulatory function within the GLA Drive innovation in how licensing supports London's economic and cultural vibrancy Work with senior stakeholders across government, industry, and the city Make a visible impact on how London works, plays, and grows To lead the delivery of the GLA's Licensing service, providing expert oversight of licensing interventions across participating London boroughs. The postholder will manage complex, high-profile and sensitive licensing cases, ensure the quality and consistency of all representations and casework, and provide authoritative advice on licensing legislation, policy and procedure. The role will play a critical part in establishing a legally robust and evidence-led licensing function for London, working closely with boroughs, legal colleagues and external partners to ensure interventions are proportionate, defensible and aligned with the Mayor's strategic priorities. What your day will look like Lead the delivery of the GLA's Licensing Service Team, reviewing applications and shaping interventions that support London's economic, cultural and night-time growth. Manage complex and high-profile licensing cases, preparing robust representations and ensuring decisions are evidence-led, proportionate and legally sound. Work closely with London boroughs, legal teams and external partners to build strong relationships and drive a consistent approach to licensing across the capital. Provide expert advice on licensing legislation, policy and regulatory procedures, influencing decision-making at both operational and strategic levels. Collaborate with senior stakeholders across government, industry and the Greater London Authority to help establish and evolve a new city-wide licensing function. Analyse licensing trends, risks and emerging issues, using insight and data to inform policy development and support the Mayor's strategic priorities for London. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Demonstrable experience of leading a team within licensing, regulatory, compliance or enforcement environments, including managing complex and sensitive casework. A relevant professional qualification in licensing or regulatory services e.g. Institute of Licensing's Licensing Practitioners Qualification, CIEH Award or equivalent (desirable) Strong knowledge of licensing legislation, policy and regulatory frameworks, with the ability to interpret and apply legal requirements in a practical and proportionate way. Experience of preparing high-quality reports, representations and evidence-based recommendations, with excellent attention to detail and analytical skills. Proven ability to build and maintain effective relationships with a wide range of stakeholders, including local authorities, legal teams, government bodies and industry partners. Excellent communication and influencing skills, with the confidence to provide expert advice and present complex information clearly to diverse audiences. Experience of working in a fast-paced, politically sensitive environment, balancing competing priorities while delivering high-quality outcomes against challenging deadlines. Strategic Thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long-term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement Advocates positively for the GLA both within and outside the organisation Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 3 indicators of effective performance Monitors allocations of resources, anticipating changing requirements that may impact work delivery Ensures evaluation processes are in place to measure project benefits Gains buy-in and commitment to project delivery from diverse stakeholders Implements quality measures to ensure directorate output is of a high standard Translates political vision into action plans and deliverables Organisational awareness is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Uses understanding of differences between the GLA and its partners to improve working relationships Helps others understand the GLA and the compel environment in which it operates Translates changing political agendas into tangible actions Considers the diverse needs of Londoners in formulating GLA objectives Helps others understand how the media and external perceptions of the GLA influence work The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework This role is based at London Fire Brigade's Head Office,Union Street SE1 0LL If you have questions about the role If you wish to talk to someone about the role, the hiring manager Georgie Abbott would be happy to speak to you. Please contact them at . This role DOES NOT meet the criteria for sponsorship for external candidates. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: tbc Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. 30 days' annual leave interest free season ticket loan interest free bicycle loan a career average pension scheme Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying . click apply for full job details
Aug 14, 2026
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role This is an exciting opportunity to join the Culture, Creative Industries and 24 Hour London (CCI24) Unit delivering the Mayor's and the Strategic Licensing policy. You'll be at the heart of a fast-paced, cross-organisational effort to design and implement new licensing powers. This is a unique opportunity to: Support and shape a new policy and regulatory function within the GLA Drive innovation in how licensing supports London's economic and cultural vibrancy Work with senior stakeholders across government, industry, and the city Make a visible impact on how London works, plays, and grows To lead the delivery of the GLA's Licensing service, providing expert oversight of licensing interventions across participating London boroughs. The postholder will manage complex, high-profile and sensitive licensing cases, ensure the quality and consistency of all representations and casework, and provide authoritative advice on licensing legislation, policy and procedure. The role will play a critical part in establishing a legally robust and evidence-led licensing function for London, working closely with boroughs, legal colleagues and external partners to ensure interventions are proportionate, defensible and aligned with the Mayor's strategic priorities. What your day will look like Lead the delivery of the GLA's Licensing Service Team, reviewing applications and shaping interventions that support London's economic, cultural and night-time growth. Manage complex and high-profile licensing cases, preparing robust representations and ensuring decisions are evidence-led, proportionate and legally sound. Work closely with London boroughs, legal teams and external partners to build strong relationships and drive a consistent approach to licensing across the capital. Provide expert advice on licensing legislation, policy and regulatory procedures, influencing decision-making at both operational and strategic levels. Collaborate with senior stakeholders across government, industry and the Greater London Authority to help establish and evolve a new city-wide licensing function. Analyse licensing trends, risks and emerging issues, using insight and data to inform policy development and support the Mayor's strategic priorities for London. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Demonstrable experience of leading a team within licensing, regulatory, compliance or enforcement environments, including managing complex and sensitive casework. A relevant professional qualification in licensing or regulatory services e.g. Institute of Licensing's Licensing Practitioners Qualification, CIEH Award or equivalent (desirable) Strong knowledge of licensing legislation, policy and regulatory frameworks, with the ability to interpret and apply legal requirements in a practical and proportionate way. Experience of preparing high-quality reports, representations and evidence-based recommendations, with excellent attention to detail and analytical skills. Proven ability to build and maintain effective relationships with a wide range of stakeholders, including local authorities, legal teams, government bodies and industry partners. Excellent communication and influencing skills, with the confidence to provide expert advice and present complex information clearly to diverse audiences. Experience of working in a fast-paced, politically sensitive environment, balancing competing priorities while delivering high-quality outcomes against challenging deadlines. Strategic Thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long-term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement Advocates positively for the GLA both within and outside the organisation Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 3 indicators of effective performance Monitors allocations of resources, anticipating changing requirements that may impact work delivery Ensures evaluation processes are in place to measure project benefits Gains buy-in and commitment to project delivery from diverse stakeholders Implements quality measures to ensure directorate output is of a high standard Translates political vision into action plans and deliverables Organisational awareness is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Uses understanding of differences between the GLA and its partners to improve working relationships Helps others understand the GLA and the compel environment in which it operates Translates changing political agendas into tangible actions Considers the diverse needs of Londoners in formulating GLA objectives Helps others understand how the media and external perceptions of the GLA influence work The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework This role is based at London Fire Brigade's Head Office,Union Street SE1 0LL If you have questions about the role If you wish to talk to someone about the role, the hiring manager Georgie Abbott would be happy to speak to you. Please contact them at . This role DOES NOT meet the criteria for sponsorship for external candidates. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: tbc Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. 30 days' annual leave interest free season ticket loan interest free bicycle loan a career average pension scheme Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying . click apply for full job details
North Norfolk District Council
East Runton, Norfolk
About The Role This is an exciting opportunity to Join North Norfolk District Council. With a recently adopted Local Plan, significant site allocations coming forward, a five-year housing land supply and work commencing on the next Plan under the new plan making system we are expanding our teams and looking for motivated & ambitious planners seeking a fresh challenge by working in a unique and special area. With an area famed for its stunning coastline and big skies, a designated national landscape, 2,000+ listed buildings, 84 conservation areas, numerous European protected sites and various ecological interests amongst many other things, there is a lot to think about when managing growth ambitions, whatever scale of development. We are seeking to expand our Development Management Team to help realise our growth ambitions with various roles available dependent on experience: Our Senior Planners manage a caseload of more complex applications including large allocated housing sites, larger commercial and/or retail proposals. About You We are looking for people who can deliver good quality outcomes through the planning process, can communicate effectively with a wider audience and can deliver timely decisions. You will have experience in development management and a genuine committment to providing a customer focused service. Whether you are ready to take the next step in your planning career or already have significant experience, we would love to hear from you. Application Information Applications for part time hours will be considered. Closing Date 11.59pm on Sunday 23rd August 2026 We reserve the right to close this vacancy early if we receive a sufficient number of suitable applicants. Interviews Week commencing 31st August 2026 Get in Touch For an informal discussion,please contact Geoff Lyon (Development Manager), Colin Reuben (Team Leader) or Phillip Rowson (Team Leader) on: Email:; or About Us North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live. We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us. Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets. We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON. Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees: employee assistance program discounts portal salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period). You will also enjoy: a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection) 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full time) access to an excellent local government pension scheme based on your local authority career average earnings We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Aug 12, 2026
Full time
About The Role This is an exciting opportunity to Join North Norfolk District Council. With a recently adopted Local Plan, significant site allocations coming forward, a five-year housing land supply and work commencing on the next Plan under the new plan making system we are expanding our teams and looking for motivated & ambitious planners seeking a fresh challenge by working in a unique and special area. With an area famed for its stunning coastline and big skies, a designated national landscape, 2,000+ listed buildings, 84 conservation areas, numerous European protected sites and various ecological interests amongst many other things, there is a lot to think about when managing growth ambitions, whatever scale of development. We are seeking to expand our Development Management Team to help realise our growth ambitions with various roles available dependent on experience: Our Senior Planners manage a caseload of more complex applications including large allocated housing sites, larger commercial and/or retail proposals. About You We are looking for people who can deliver good quality outcomes through the planning process, can communicate effectively with a wider audience and can deliver timely decisions. You will have experience in development management and a genuine committment to providing a customer focused service. Whether you are ready to take the next step in your planning career or already have significant experience, we would love to hear from you. Application Information Applications for part time hours will be considered. Closing Date 11.59pm on Sunday 23rd August 2026 We reserve the right to close this vacancy early if we receive a sufficient number of suitable applicants. Interviews Week commencing 31st August 2026 Get in Touch For an informal discussion,please contact Geoff Lyon (Development Manager), Colin Reuben (Team Leader) or Phillip Rowson (Team Leader) on: Email:; or About Us North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live. We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us. Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets. We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON. Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees: employee assistance program discounts portal salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period). You will also enjoy: a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection) 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full time) access to an excellent local government pension scheme based on your local authority career average earnings We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Principal Housing Lawyer - Epping Forest District Council Epping, Essex 37.82 PAYE / 48.50 Umbrella Full-Time, Temporary 36 Hours per Week Closing Date: 12th August 2026 About the Role To provide high-quality, professional legal advice and representation on all aspects of housing law to the Council, its Members, officers, and partner organisations. The role supports the authority's statutory functions, ensuring compliance with legislation while managing legal risk and delivering effective outcomes for the community. The role holder will be required to ensure that all casework is well managed and dealt with in an efficient and cost-effective manner, ensure that the organisations regulatory, statutory and common law obligations are met. Additionally, to raise awareness of developments within the sector, identify risk and provide training as required to the organisation, be an effective business partner to key internal stakeholders within the organisation who require support and advice in respect of their housing management operations and housing litigation. This role is specific to supporting our Housing & Property Directorate, however, subject to business need there may be a requirement to assist with other areas and conduct work not set out under 'accountabilities' below, such as building compliance, compensation requests, complaints. Key Responsibilities Provide expert legal advice on a wide range of housing matters, including: Homelessness duties (Housing Act 1996, Homelessness Reduction Act 2017) Allocations and housing registers Tenancy management, possession proceedings, and evictions Anti-social behaviour (ASB legislation and injunctions) Disrepair claims and housing conditions Equality and human rights considerations in housing decisions Advise on policy development, ensuring compliance with statutory obligations and best practice. Manage a varied caseload of housing law matters from instruction through to conclusion. Conduct or instruct advocacy in courts and tribunals, including: County Court possession claims Judicial review proceedings Appeals and homelessness reviews Draft legal documents including pleadings, witness statements, and settlement agreements. Liaise with external counsel where required. About You The successful candidate would need to be/have: a qualified Solicitor, Barrister, Legal Executive or equivalent an experienced advocate in the Magistrates and County Court experience of advising on whether there is sufficient evidence to issue proceedings or defend a case. Strong technical experience in dealing with a wide range of non-contentious housing management matters and contentious landlord and tenant matters (including tenancy management issues, anti-social behaviour, possession, Injunctions and contempt of Court applications), either on the Claimant or Defendant side. Experience of successfully managing a large caseload successfully, achieving excellent outcomes. Knowledge of the pre-action protocols and Civil Procedure Rules. Knowledge of the relevant statutory, regulatory and common law applicable to the housing management functions of a social landlord, and the provision of regulated social and affordable housing. Practical awareness and/or experience of the Data Protection Act 2018. Working Arrangements This role is offered on a Hybrid basis with an expectation of at least 3 days per week in the office or in attendance at court. What you should do next If you are interested in finding out more about this role, we would love to hear from you. Please apply via Working for Essex website. If you have queries on this role or require anything else, please email Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 09, 2026
Seasonal
Principal Housing Lawyer - Epping Forest District Council Epping, Essex 37.82 PAYE / 48.50 Umbrella Full-Time, Temporary 36 Hours per Week Closing Date: 12th August 2026 About the Role To provide high-quality, professional legal advice and representation on all aspects of housing law to the Council, its Members, officers, and partner organisations. The role supports the authority's statutory functions, ensuring compliance with legislation while managing legal risk and delivering effective outcomes for the community. The role holder will be required to ensure that all casework is well managed and dealt with in an efficient and cost-effective manner, ensure that the organisations regulatory, statutory and common law obligations are met. Additionally, to raise awareness of developments within the sector, identify risk and provide training as required to the organisation, be an effective business partner to key internal stakeholders within the organisation who require support and advice in respect of their housing management operations and housing litigation. This role is specific to supporting our Housing & Property Directorate, however, subject to business need there may be a requirement to assist with other areas and conduct work not set out under 'accountabilities' below, such as building compliance, compensation requests, complaints. Key Responsibilities Provide expert legal advice on a wide range of housing matters, including: Homelessness duties (Housing Act 1996, Homelessness Reduction Act 2017) Allocations and housing registers Tenancy management, possession proceedings, and evictions Anti-social behaviour (ASB legislation and injunctions) Disrepair claims and housing conditions Equality and human rights considerations in housing decisions Advise on policy development, ensuring compliance with statutory obligations and best practice. Manage a varied caseload of housing law matters from instruction through to conclusion. Conduct or instruct advocacy in courts and tribunals, including: County Court possession claims Judicial review proceedings Appeals and homelessness reviews Draft legal documents including pleadings, witness statements, and settlement agreements. Liaise with external counsel where required. About You The successful candidate would need to be/have: a qualified Solicitor, Barrister, Legal Executive or equivalent an experienced advocate in the Magistrates and County Court experience of advising on whether there is sufficient evidence to issue proceedings or defend a case. Strong technical experience in dealing with a wide range of non-contentious housing management matters and contentious landlord and tenant matters (including tenancy management issues, anti-social behaviour, possession, Injunctions and contempt of Court applications), either on the Claimant or Defendant side. Experience of successfully managing a large caseload successfully, achieving excellent outcomes. Knowledge of the pre-action protocols and Civil Procedure Rules. Knowledge of the relevant statutory, regulatory and common law applicable to the housing management functions of a social landlord, and the provision of regulated social and affordable housing. Practical awareness and/or experience of the Data Protection Act 2018. Working Arrangements This role is offered on a Hybrid basis with an expectation of at least 3 days per week in the office or in attendance at court. What you should do next If you are interested in finding out more about this role, we would love to hear from you. Please apply via Working for Essex website. If you have queries on this role or require anything else, please email Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior Allocations & Lettings Officer Location: Hybrid working - 3 days onsite and 2 days remote Contract: Initial 4-month contract, with a strong possibility of extension Start date: 1st September Rate: £32.59 PAYE or £42 Umbrella Team responsibility: Managing a small team of 5 officers An award-winning public sector organisation is seeking an experienced Senior Allocations & Lettings Officer to manage and support the delivery of an efficient, responsive, and customer-focused social housing allocations and lettings service. This is an excellent opportunity for an experienced housing professional with strong team management skills and a detailed understanding of housing legislation, allocations policies, voids, lettings, and housing options. The Role As Senior Allocations & Lettings Officer, you will manage a team of five officers responsible for delivering housing allocations, lettings, transfers, decants, and under-occupation services. You will provide leadership, guidance, and support to ensure that applicants and residents receive accurate advice and appropriate housing solutions. You will also work closely with internal teams, Registered Providers, contractors, landlords, surveyors, and other partners to deliver a seamless and financially efficient service. The role requires a strong customer focus, excellent organisational skills, and the ability to make sound decisions within a legislative and performance-driven environment. Key Responsibilities Manage, motivate, and develop a team of five officers delivering allocations and lettings services. Oversee the provision of social housing in line with relevant legislation, statutory guidance, and housing allocation policies. Maintain a detailed working knowledge of the Housing Act 1996 Part VI and relevant homelessness legislation. Support the delivery of allocations through the housing register, transfers, decants, nominations, and under-occupation schemes. Monitor performance against key performance indicators and service standards. Work with the voids team, surveyors, contractors, and landlords to improve void turnaround times and minimise rental income loss. Ensure available properties are allocated and let efficiently and in accordance with policy. Liaise closely with Registered Providers regarding nomination requests and nomination agreements. Provide advice and guidance to residents regarding housing options, temporary accommodation, social housing, transfers, and alternative housing solutions. Manage and respond to customer complaints, Members' enquiries, and complex correspondence within required timescales. Prepare written and verbal briefings, reports, performance information, and financial returns for senior management and relevant stakeholders. Ensure officers maintain accurate, timely, and complete records on the authority's housing IT systems. Ensure that information is recorded correctly to meet legal, landlord, tenant, and data-quality requirements. Assist with emergency housing decants, transfers, service continuity, and other urgent housing matters. About You The successful candidate will have: Proven experience working in housing allocations, lettings, housing management, or a related property environment. Experience managing, supervising, coaching, or supporting a team. Good knowledge of housing legislation, statutory guidance, and social housing allocation frameworks. An understanding of Housing Act 1996 Part VI and homelessness legislation. Experience working with housing registers, nominations, transfers, decants, voids, or temporary accommodation. Experience supporting vulnerable residents and handling sensitive or complex customer issues. Experience working within a performance management framework and reporting against KPIs. Strong knowledge of customer-focused housing services and service improvement. Experience managing complaints, enquiries, correspondence, and competing priorities. Good numeracy and basic accounting skills, including the ability to produce clear and accurate reports. Excellent written and verbal communication skills, with the ability to adapt messages to different audiences. Strong administrative, organisational, record-keeping, and case-management skills. Experience using housing management systems, databases, spreadsheets, email, and other IT applications. Knowledge of health and safety procedures and their practical application within housing and lettings services. The ability to work effectively in a hybrid, agile, and sometimes remote-working environment. A relevant housing qualification, NVQ, GCSEs, or equivalent experience within housing or property management would be advantageous Working Arrangements This is an initial 4-month contract with a view to extend, subject to service requirements and performance. The successful candidate will work on a hybrid basis, with 3 days onsite and 2 days remote. The role is expected to commence on 1st September. The position offers the opportunity to join an award-winning organisation and make a direct contribution to the delivery of effective social housing and lettings services.
Aug 09, 2026
Full time
Senior Allocations & Lettings Officer Location: Hybrid working - 3 days onsite and 2 days remote Contract: Initial 4-month contract, with a strong possibility of extension Start date: 1st September Rate: £32.59 PAYE or £42 Umbrella Team responsibility: Managing a small team of 5 officers An award-winning public sector organisation is seeking an experienced Senior Allocations & Lettings Officer to manage and support the delivery of an efficient, responsive, and customer-focused social housing allocations and lettings service. This is an excellent opportunity for an experienced housing professional with strong team management skills and a detailed understanding of housing legislation, allocations policies, voids, lettings, and housing options. The Role As Senior Allocations & Lettings Officer, you will manage a team of five officers responsible for delivering housing allocations, lettings, transfers, decants, and under-occupation services. You will provide leadership, guidance, and support to ensure that applicants and residents receive accurate advice and appropriate housing solutions. You will also work closely with internal teams, Registered Providers, contractors, landlords, surveyors, and other partners to deliver a seamless and financially efficient service. The role requires a strong customer focus, excellent organisational skills, and the ability to make sound decisions within a legislative and performance-driven environment. Key Responsibilities Manage, motivate, and develop a team of five officers delivering allocations and lettings services. Oversee the provision of social housing in line with relevant legislation, statutory guidance, and housing allocation policies. Maintain a detailed working knowledge of the Housing Act 1996 Part VI and relevant homelessness legislation. Support the delivery of allocations through the housing register, transfers, decants, nominations, and under-occupation schemes. Monitor performance against key performance indicators and service standards. Work with the voids team, surveyors, contractors, and landlords to improve void turnaround times and minimise rental income loss. Ensure available properties are allocated and let efficiently and in accordance with policy. Liaise closely with Registered Providers regarding nomination requests and nomination agreements. Provide advice and guidance to residents regarding housing options, temporary accommodation, social housing, transfers, and alternative housing solutions. Manage and respond to customer complaints, Members' enquiries, and complex correspondence within required timescales. Prepare written and verbal briefings, reports, performance information, and financial returns for senior management and relevant stakeholders. Ensure officers maintain accurate, timely, and complete records on the authority's housing IT systems. Ensure that information is recorded correctly to meet legal, landlord, tenant, and data-quality requirements. Assist with emergency housing decants, transfers, service continuity, and other urgent housing matters. About You The successful candidate will have: Proven experience working in housing allocations, lettings, housing management, or a related property environment. Experience managing, supervising, coaching, or supporting a team. Good knowledge of housing legislation, statutory guidance, and social housing allocation frameworks. An understanding of Housing Act 1996 Part VI and homelessness legislation. Experience working with housing registers, nominations, transfers, decants, voids, or temporary accommodation. Experience supporting vulnerable residents and handling sensitive or complex customer issues. Experience working within a performance management framework and reporting against KPIs. Strong knowledge of customer-focused housing services and service improvement. Experience managing complaints, enquiries, correspondence, and competing priorities. Good numeracy and basic accounting skills, including the ability to produce clear and accurate reports. Excellent written and verbal communication skills, with the ability to adapt messages to different audiences. Strong administrative, organisational, record-keeping, and case-management skills. Experience using housing management systems, databases, spreadsheets, email, and other IT applications. Knowledge of health and safety procedures and their practical application within housing and lettings services. The ability to work effectively in a hybrid, agile, and sometimes remote-working environment. A relevant housing qualification, NVQ, GCSEs, or equivalent experience within housing or property management would be advantageous Working Arrangements This is an initial 4-month contract with a view to extend, subject to service requirements and performance. The successful candidate will work on a hybrid basis, with 3 days onsite and 2 days remote. The role is expected to commence on 1st September. The position offers the opportunity to join an award-winning organisation and make a direct contribution to the delivery of effective social housing and lettings services.
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
Aug 07, 2026
Full time
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 05, 2026
Seasonal
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 05, 2026
Full time
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.
Aug 01, 2026
Contractor
Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.
Lead Officer Housing ICT (Cx Housing) Essex Remote £500-£650 per day (depending on experience) Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs. Job Purpose: The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: Rent Accounting Case management and tasks /workflows / forms. CRM Reporting to include SSRS (strong SQL skills intermediate / advanced). Power BI experience would be useful Integrations and interfaces Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM. CX User Training Managing upgrades, ideally 25.x (version that supports the Customer Portal) Customer Portal Also, must have some understanding of the following: Assets Functional units Users and Roles Contact groups System schedules Arrears policies An understanding of allocations would also be useful. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Jul 31, 2026
Contractor
Lead Officer Housing ICT (Cx Housing) Essex Remote £500-£650 per day (depending on experience) Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs. Job Purpose: The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: Rent Accounting Case management and tasks /workflows / forms. CRM Reporting to include SSRS (strong SQL skills intermediate / advanced). Power BI experience would be useful Integrations and interfaces Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM. CX User Training Managing upgrades, ideally 25.x (version that supports the Customer Portal) Customer Portal Also, must have some understanding of the following: Assets Functional units Users and Roles Contact groups System schedules Arrears policies An understanding of allocations would also be useful. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
