People Business Partner

Employment Type: Fixed Term Contract (12 months, with strong possibility for extension)
Hours of Work: 37.5 hours
Location: Hybrid with 3 days per week in either our Norwich or Bideford HQ

Your next chapter

Travel Chapter is growing at pace. Our teams are scaling, our functions are maturing and our culture is moving forward with purpose. The People Team plays a critical role in that journey and we are looking for a People Business Partner who brings expertise, clarity and authenticity.

This FTC role will support priority business activity over the next 12 months, with scope for extension as our organisational needs evolve. It would suit someone who enjoys pace, is comfortable with change and can land impact quickly.

Most importantly, it's for someone who is brilliant and grounded. Skilled and humble. Confident and genuinely collaborative.

What will I be doing?

You'll partner closely with leaders and teams, providing practical guidance across performance, capability, workforce planning and organisational change. You'll be a steady voice in complex moments and a thoughtful challenger when it's needed.

You'll also support TUPE transitions and integration, ensuring we balance operational requirements with a people centred experience.

Alongside this, you'll help shape how we work as a People Team, refining policies and processes and supporting a culture that feels inclusive, fair and high performing.

Key responsibilities

• Lead People initiatives across the full employee lifecycle including workforce planning, restructuring, resourcing, talent, pay and reward, performance and engagement
• Support TUPE processes and employee transfers, ensuring smooth transitions and positive employee experience
• Partner with managers and teams to drive morale, productivity, retention and absenteeism outcomes
• Embed a high-performance culture through effective coaching, performance and absence management
• Work with leaders to evolve policies, processes and frameworks that support scalability and growth
• Manage complex employee relations matters with confident, pragmatic and legally-sound advice
• Collaborate across the People Team to support a healthy, engaged and empowered workforce
• Adapt quickly to change with resilience and a solutions-focused mindset

Experience and expertise

We know the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the below, we'd love to hear from you.

• PBP experience with strength in both operational delivery and strategic partnering
• Experience in a scaling or multi-site organisation, ideally with change or TUPE exposure
• TUPE expertise including integration and cultural alignment
• A track record of delivering People initiatives that balance business needs with strong employee experience
• Strong experience in performance and absence management with high standards for accountability

Skills and attributes

• Excellent interpersonal, coaching and influencing skills with credibility at all levels
• Confident and proactive, with the ability to influence People processes and initiatives
• Adaptable, energetic and comfortable working at pace
• Constructive and solutions-focused when challenges arise
• Calm under pressure with sound judgement in sensitive situations
• Passionate about engagement, culture and building an inclusive workplace
• Genuine, straightforward communicator

Qualifications

• CIPD Level 7 (or equivalent experience) preferred

What's in it for you?

• 25 days annual leave plus bank holidays (pro rated for FTC)
• A special day off for your birthday or a loved one's birthday
• £500 paid towards a holiday of your choice (eligibility rules apply)
• A paid volunteering day for a charity you care about
• Friends and family discount scheme
• Life assurance
• Social clubs for a range of interests
• Fun events throughout the year including our famous Christmas parties

Who are we?

We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. We've grown from a small South West agency to one of the market leaders in our industry, but we've never lost our values or people-first ethos.

We are proud to have been recognised as one of The Sunday Times Best Places to Work 2024. Our culture is inclusive, friendly and fair, encouraging people to explore new ideas and push boundaries. We learn when things don't go to plan, adapt quickly and keep evolving.

Diversity matters to us and we work hard to be inclusive. If you need adjustments to support you during the application or interview process, just let us know and we'll be happy to help.