IT Service Manager

IT Service Manager

Full time, fixed term for up to 12 months (maternity cover)

Based Horizons (Reading, Berkshire) with up to two days per week working from home

Salary circa £45,000 pa plus benefits

An opportunity has arisen for an IT Service Manager to join our busy Technology team who support around 300 employees, 200 Associate Lecturers, and 4,000 students. You will need to take a proactive and hands-on approach, working to optimise service processes and drive continuous improvement in the service desk environment.

You will line manage the IT Support team, acting as an escalation point for queries and ensuring the team are well supported, and well-equipped to offer excellent customer service. This is an exciting opportunity for someone looking to make a real difference, as you will be integral in improving the digital experience for both students and staff.

Your accountabilities and responsibilities include:

• Manage the daily operations of the IT Support team, ensuring incidents and service requests are handled efficiently and professionally
• Maintain and develop ITSM processes (incidents, service requests, problems, and change management)
• Manage service desk workload, prioritisation, and resource allocation
• Occasionally attend the London School of Architecture (Dalston) site for support, auditing and projects

Our main requirements:

• Proven experience in IT service management or service desk leadership
• Experience working within an assigned budget
• Good knowledge of Intune, Office 365 suite, AD and MS Entra/Azure
• Ability to work well within a team and mentor staff

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit our careers site: Explore our current vacancies - University of the Built Environment

Vacancy closes on Monday 02 March 2026 at 09:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.