Swindon, United Kingdom
London, United Kingdom
It's an exciting time to be joining Group Customer & Communications (GCC) at Nationwide as we have an important journey ahead of us; both for our core Nationwide brand, as well as for the integration of Virgin Money.
As an experienced change professional, used to shaping and executing large and complex portfolios of business change, you will be confident and proficient at leading through ambiguity and working with diverse groups of people to translate ideas and desired outcomes into tangible and executable packages of work.
Working in GCC, you'll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages, mobilise resources and unify project teams behind a common goal, outcome and shared programme plan. This includes integration change activity that's owned by GCC to bring together the Nationwide and Virgin Money brands and customers.
If you don't have experience of portfolio management but are a Change Manager at the top of your game, we're also recruiting for these skills within our growing team. Check out our vacancies website for more details.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Uncompromisingly Customer, whatever our role
The extras you'll getWe forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up to date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that if you are successful in securing this role the job title on our internal systems will be Senior Change Portfolio Lead.
What you'll be doingWe're looking to recruit an experienced and passionate change leader to deliver on a blend of areas.
As a Senior Portfolio Lead, you'll play a pivotal role within the Group Customer & Communications (GCC) function, leading complex, multi-workstream programmes and shaping the portfolio of transformation activity across GCC and NBS. You will bring structure, clarity and pace to large-scale change, operating confidently across senior levels and overseeing multiple interdependent projects to drive meaningful business outcomes.
You'll provide strategic direction and leadership across large, complex programmes, ensuring the right governance, delivery structures and programme controls are in place to drive efficiency, transparency and quality. You'll oversee a portfolio of change initiatives, managing interdependencies, sequencing and resource utilisation to ensure alignment to strategic objectives and optimise value delivery.
It'll be your responsibility to lead delivery through the full change lifecycle, selecting and applying appropriate delivery methodologies, and championing an agile, adaptive mindset to accelerate progress and remove barriers.
By establishing and maintaining strong stakeholder engagement at senior levels, you will ensure there is alignment across GCC, Nationwide and Virgin Money, securing clear ownership of decisions, risks and priorities. You'll need to proactively identify, elevate and resolve risks, issues and strategic blockers, supporting delivery leads and influencing senior stakeholders to maintain momentum.
You'll provide clear, insightful programme reporting and updates to relevant Boards, governance forums and committees, delivering well formed recommendations and highlighting key decisions required. You will also continually enhance programme management maturity, coach project teams, embed best practice, and drive consistency and efficiency across the function.
About youTo be successful in the role, you will need:
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info