Consumer Service Coordinator - Part Time

Consumer Services Coordinator
Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more )

Part-time Monday - Friday PM - 13:00 - 17:00
Maternity cover FTC

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

Join our snack-loving team
We're looking for a Consumer Services Coordinator to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move.

About the role

In this role, you'll be the first point of contact for people who love our brands, providing clear, empathetic and timely support. You'll capture accurate details, manage complaints with care, and work closely with colleagues across our Sites and functions to investigate and resolve issues. If you're organised, confident communicating across different channels and passionate about great service, this could be a brilliant next step in your career.

What's in it for you?
We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer:

• Annual bonus scheme, with a strong track record of overachievement

• Comprehensive healthcare support - including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday, plus the option to buy more

• KP4ME - our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

• Capturing accurate consumer information
  Recording clear and complete details for each contact in our CRM system

• Responding with empathy across multiple channels
  Handling contacts received by letter, email, phone and social media

• Managing challenging situations
  Listening and de escalating difficult interactions with confidence, empathy and tact

• Driving investigations and resolution
  Working with our Sites, laboratories, Technical Services, Marketing and external partners to investigate complaints and product issues

• Making fair, informed decisions
  Determining appropriate reimbursement levels to ensure consumers feel heard and valued

Who are we?
We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We're committed to inclusion
We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know.

We'd love to hear from you if you can bring:

• Front-line consumer or customer experience
  Comfort working in a high volume, people-focused environment

• Strong complaint handling experience
  Ability to resolve complex or sensitive issues with professionalism

• Confident investigation skills
  Experience liaising with internal and external stakeholders to gather information

• Excellent communication skills
  Clear written and verbal communication across multiple channels

• Quality and detail focus
  A careful, thorough approach to written records and consumer responses