Operations Manager

Role: Operations Manager
Location: Brighton
Hours: Full-time
Pay: 40,000 - 45,000 per annum

An excellent opportunity has arisen for a Operations Manager to join one of our longstanding clients, an established and growing organisation, in Brighton.

This is a senior-level position combining operational leadership with strategic account growth. The successful candidate will play a pivotal role in overseeing performance delivery, optimising processes, and strengthening client partnerships while driving sustainable commercial improvement.

Benefits:

• Competitive salary package
• Leadership role within a growing and forward-thinking business
• Opportunity to shape operational strategy and team performance

The Requirements:

• Proven experience in operations management within a contact centre or service-led environment
• Strong leadership and people management skills
• Experience managing KPIs, performance frameworks and service delivery metrics
• Commercial awareness with the ability to identify growth and efficiency opportunities
• Excellent organisational and stakeholder management skills
• Ability to operate at both strategic and hands-on operational levels

The Role:

• Oversee day-to-day operational performance across designated teams, ensuring service excellence and KPI delivery
• Develop and implement operational improvements to enhance efficiency, productivity and client satisfaction
• Lead workforce planning, resource allocation and performance management processes
• Analyse reporting data to identify trends, risks and areas for optimisation
• Strengthen client relationships through operational reviews and continuous service improvement initiatives
• Support senior leadership in delivering wider business strategy and growth plans
• Ensure compliance with company policies, ISO standards and health and safety regulations
• Drive a high-performance culture through coaching, development and accountability frameworks

If you're keen to join an exceptional team who can offer strategic influence, leadership responsibility and the opportunity to make a measurable impact on operational performance, then please apply to this Operations Manager role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm.