Project Administrator

We are currently recruiting for a Project Administrator to join a busy, fast-paced operation. This is an excellent opportunity to play a key role in supporting customers, coordinating service activity, and ensuring smooth day-to-day operations within a 24/7 environment.

As Project Administrator, you will be a central point of contact for customers and internal teams, managing communications, service updates, and recovery activity while maintaining high levels of accuracy and professionalism.

This is a shift-based role, days and nights 4 on 4 off

Key Responsibilities

• Provide telephone support to customers, managing availability and recovery plans.
• Handle and resolve breakdowns, incidents, defect reports, and service status updates.
• Investigate delays and communicate findings clearly to customers.
• Monitor and coordinate SLA recovery plans, ensuring timely notifications.
• Escalate safety incidents and operational risks to senior team members.
• Liaise with customers regarding vehicle or asset status, maintenance schedules, and repairs.
• Process and allocate jobs within SAP, including service requests and purchase orders.
• Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
• Maintain accurate records of movements, repairs, and associated costs.
• Promote a safe working environment by reporting hazards, incidents, and near misses.

Skills, Experience & Behaviours

• Previous experience in a customer service or call centre environment.
• Understanding of fleet or asset management, vehicle maintenance, or workshop operations.
• Familiarity with SAP and customer service processes within logistics, engineering, or transport.
• Experience in a customer-focused operational environment is advantageous.
• Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills.
• Proactive, self-motivated, and able to prioritise effectively.
• Strong communicator with a collaborative approach and good problem-solving ability.
• Detail-oriented and committed to delivering excellent service.

Benefits

• Opportunities for longer-term progression.
• Supportive, team-driven culture with a strong focus on safety and service quality.
• Employer pension contribution.
• Life assurance.
• Private medical cover.
• Employee Assistance Programme.