Triage Caseworker (Education)

The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC
Head Office in Portsmouth for training and assimilation into the Caseworking team.
Working as part of the NCC Casework Team, the Triage Caseworker (Education) will be the first
point of contact for beneficiaries seeking educational support through the Greenwich Hospital Go
Learn - Free online tutoring for Naval families and the NCC University Bursary Programme. This role
involves following the triage processes to assess the needs of the children to provide
recommendations for tutoring/bursary support. Assessments may lead to referrals being made to
the NCC for financial assistance for other child/family needs, advice, and support in the
management of finances, and child specific needs
Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval
Children s Charity. They work closely with other organisations to ensure that children and families
receive appropriate and prompt support.
The role of Triage Caseworker (Education) is to assess the eligibility for support through the
Greenwich Hospital Go Learn and The NCC University Bursary Programmes. Where additional child
and family needs are identified, recommendations for appropriate assistance to the NCC
Casework Team will be required. Caseworkers should be empathetic and non-judgmental.
Caseworkers will receive induction training in the NCC s Beacon database, Microsoft forms and
other tools necessary to the role. The role is subject to DBS checking.
Go Learn - Free online tutoring for Naval families
To act as the first point of contact for enquiries and applications from beneficiaries,
providing a calm, supportive and professional welcome
To complete an initial assessment of eligibility and, where necessary, further assessment
through telephone calls and emails
To use active listening and empathetic communication to build trust and ensure
beneficiaries feel heard
Provide appropriate information to the Go Learn providers to enable the family to receive
appropriate support.
Accurately record beneficiary information into Beacon, ensuring timely, detailed, and
confidential case notes
Log and track applications and progress of tutoring delivery
Assess and evaluate outcomes from tutoring
If necessary, refer the family to the NCC Triage team for additional support.
Provide clear information about available support, signposting, or referrals
Follow up with beneficiaries once support has been completed to ascertain impact
Naval Children s Charity Candidate recruitment pack 7
University Bursary Programme:
To act as the first point of contact for enquiries and applications from beneficiaries,
providing a calm, supportive and professional welcome
To complete an initial assessment of eligibility and, where necessary, further assessment
through telephone calls and emails
To use active listening and empathetic communication to build trust and ensure
beneficiaries feel heard
Provide appropriate information to the Aspire platform to enable the young person to
receive the support
Accurately record beneficiary information into Beacon, ensuring timely, detailed, and
confidential case notes
Log and track applications and progress of bursary delivery.
Assess and evaluate outcomes from bursary.
If necessary, refer the young person to the NCC Triage team for additional support.
Provide clear information about available support, signposting, or referrals
Follow up with beneficiaries once support has been completed to ascertain impact
General duties:
Ensure confidential handling of all information concerning beneficiaries in accordance with
The Naval Children s Charity s confidentiality and data protection policies
Keep thorough, confidential and systematic records of all matters concerning enquiries,
applications, and grant awards in accordance with The Naval Children s Charity s data
protection policies
Regularly update personal training and skills
Such other relevant duties as may be assigned from time to time
Essential Professional background in education with an understanding of
additional needs
Be able to demonstrate empathy, emotional intelligence, and
non-judgmental communication
Evidenced knowledge and experience of charitable and financial
support to beneficiary groups
Strong communication, organisational and record keeping skills
Ability to work unsupervisedDesirable Confident using IT including Microsoft Office; knowledge of grants
or other CRM
Experience of recording information into a CRM (training will be
provided)
Evidence of working effectively in co-operation with other charities
and organisations
Understanding of military life and the impact on serving personnel,
veterans and their families
Familiarity with the Royal Navy and the Service charity sector
Naval Children s Charity Candidate recruitment pack 8
Personal qualities Adherence to NCC s values
Integrity, honesty and professionalism at all times
Able to treat all people with respect and dignity
Willing to take responsibility for actions and remain accountable
A team playerThe tasks listed in this job description are not designed to be exhaustive and may vary from time
to time according to the needs of the Charity. This document will be reviewed in consultation with
the post holder as the role and services provided by the organisation develop.
The Naval Children s Charity is committed to safeguarding and promoting the welfare of children,
young people and vulnerable adults and expects all staff and associated professionals to share
this commitment