Contact Centre Advisor

Role: Contact Centre Advisor
Location: Shoreham-by-Sea
Hours: Full-time, Monday to Friday
Pay: 25,000 per annum

An excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea.

This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience.

Benefits:

• Birthday leave and increasing annual leave with length of service
• Employee Assistance Programme with free mental health support
• Free eye care with Specsavers
• Cycle to Work scheme and subsidised gym membership (location dependent)
• Interest-free travel loan and save-as-you-earn scheme (post-probation)
• Retail discounts and employee recognition schemes
• Paid volunteering day and regular social events

The Requirements:

• Proven experience delivering high-quality customer service
• Excellent telephone manner and written communication skills
• Strong problem-solving and organisational skills
• Ability to multitask and work to targets
• Confident using CRM systems and Microsoft Office
• Ability to work independently and as part of a team

The Role:

• Managing incoming customer calls and email enquiries
• Investigating and resolving customer queries and complaints
• Retaining customers by managing service-related conversations
• Recording and tracking customer interactions on CRM systems
• Ensuring compliance with company and industry guidelines
• Keeping up to date with regulatory and internal changes
• Promoting additional products and services where appropriate

If you're looking to join a stable, office-based team and build a career in customer service, please apply to this Contact Centre Advisor role or contact Jamie Watson at Clearline Recruitment on (phone number removed) (from Mon - Fri, 9:00am - 5:30pm) for more information.