Complaints Resolution Officer

Complaints Resolution Officer
Location: Millmead, GU2 4BB
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon Fri, 09 00
Pay Rate: £280.00 Per Day
Job Ref: (phone number removed)

Job Responsibilities

• Handle and resolve housing-related complaints and casework within the council.

• Provide sound advice and guidance on specific, straightforward cases or issues.

• Enforce relevant housing legislation where appropriate.

• Maintain accurate records and documentation of cases.

• Liaise with senior specialists or managers when cases fall outside previous experience.

• Ensure compliance with council policies, procedures, and statutory requirements.

• Communicate effectively with residents, colleagues, and other stakeholders.

Person Specification
Must-Have

• Experience in handling complaints or casework within housing or a specialist area.

• Working knowledge of relevant housing legislation and complaint handling codes.

• Ability to give clear, practical advice on straightforward cases.

• Strong communication and interpersonal skills.

• Eligibility to work in the UK.

Nice-to-Have

• Experience working within a local council or public sector environment.

• Knowledge of more complex housing legislation and escalation procedures.

• Previous experience collaborating with senior specialists or multidisciplinary teams.

• Experience in customer-focused roles dealing with diverse communities.

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