MMP are seeking an experienced Building Safety Officer to join a Housing Association based in North London. As Building Safety Officer, the role will include: Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings. Prepare high-quality responses to informal complaints and enquiries Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works. Duties & Responsibilities: Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement. Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes. Provide support in Building Safety Residents Meetings. Ensure residents are kept informed about the safety of their building and consulted when possible. Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed. Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results. Prepare or update process maps and short briefings when required. Skills & Requirements: Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal. High level of IT skills and literacy including proficiency in Microsoft - Word & Excel. Enhanced letter writing skills with the ability to adapt information for the audience. A proven track record of delivery in a demanding and fast paced environment. Enthusiastic about working in a customer services environment and ability to empathise with residents. Excellent attention to detail and ability to work well under pressure and to tight deadlines. Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility. Shows initiative in proposing service improvements.
Feb 12, 2026
Contractor
MMP are seeking an experienced Building Safety Officer to join a Housing Association based in North London. As Building Safety Officer, the role will include: Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings. Prepare high-quality responses to informal complaints and enquiries Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works. Duties & Responsibilities: Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement. Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes. Provide support in Building Safety Residents Meetings. Ensure residents are kept informed about the safety of their building and consulted when possible. Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed. Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results. Prepare or update process maps and short briefings when required. Skills & Requirements: Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal. High level of IT skills and literacy including proficiency in Microsoft - Word & Excel. Enhanced letter writing skills with the ability to adapt information for the audience. A proven track record of delivery in a demanding and fast paced environment. Enthusiastic about working in a customer services environment and ability to empathise with residents. Excellent attention to detail and ability to work well under pressure and to tight deadlines. Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility. Shows initiative in proposing service improvements.
Complaints Resolution Officer Location: Millmead, GU2 4BB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00 Pay Rate: £280.00 Per Day Job Ref: (phone number removed) Job Responsibilities Handle and resolve housing-related complaints and casework within the council. Provide sound advice and guidance on specific, straightforward cases or issues. Enforce relevant housing legislation where appropriate. Maintain accurate records and documentation of cases. Liaise with senior specialists or managers when cases fall outside previous experience. Ensure compliance with council policies, procedures, and statutory requirements. Communicate effectively with residents, colleagues, and other stakeholders. Person Specification Must-Have Experience in handling complaints or casework within housing or a specialist area. Working knowledge of relevant housing legislation and complaint handling codes. Ability to give clear, practical advice on straightforward cases. Strong communication and interpersonal skills. Eligibility to work in the UK. Nice-to-Have Experience working within a local council or public sector environment. Knowledge of more complex housing legislation and escalation procedures. Previous experience collaborating with senior specialists or multidisciplinary teams. Experience in customer-focused roles dealing with diverse communities. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.
Feb 12, 2026
Contractor
Complaints Resolution Officer Location: Millmead, GU2 4BB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00 Pay Rate: £280.00 Per Day Job Ref: (phone number removed) Job Responsibilities Handle and resolve housing-related complaints and casework within the council. Provide sound advice and guidance on specific, straightforward cases or issues. Enforce relevant housing legislation where appropriate. Maintain accurate records and documentation of cases. Liaise with senior specialists or managers when cases fall outside previous experience. Ensure compliance with council policies, procedures, and statutory requirements. Communicate effectively with residents, colleagues, and other stakeholders. Person Specification Must-Have Experience in handling complaints or casework within housing or a specialist area. Working knowledge of relevant housing legislation and complaint handling codes. Ability to give clear, practical advice on straightforward cases. Strong communication and interpersonal skills. Eligibility to work in the UK. Nice-to-Have Experience working within a local council or public sector environment. Knowledge of more complex housing legislation and escalation procedures. Previous experience collaborating with senior specialists or multidisciplinary teams. Experience in customer-focused roles dealing with diverse communities. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.
Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job details The Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement & Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service & Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project & Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high standards of conduct and respect for tenant homes. Communicate tenant feedback or issues to contractors and monitor responses. Health, Safety & Compliance Ensure tenants are informed about health and safety requirements linked to maintenance or construction work. Report safeguarding concerns, property condition issues, or tenancy breaches in line with policy. Keep accurate records of visits, communications, and property access. Administration & Reporting Maintain up-to-date tenant records and project documentation. Provide regular updates to managers on work progress, access issues, and tenant satisfaction. Contribute to performance reporting, tenant satisfaction surveys, and continuous service improvement. Person Specification Essential Strong communication and interpersonal skills. Experience in a customer?facing role, ideally within social housing, care, or community services. Ability to manage challenging conversations with empathy and professionalism. Good organisational and administrative skills. Ability to work independently and manage a busy workload. Full driving licence (if the role involves regular travel to properties). Desirable Knowledge of social housing regulations and tenant rights. Experience working with vulnerable tenants. Understanding of planned maintenance or construction environments. If this role sounds like it is a good fit for you, apply via the link or email (url removed)
Feb 11, 2026
Contractor
Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job details The Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement & Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service & Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project & Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high standards of conduct and respect for tenant homes. Communicate tenant feedback or issues to contractors and monitor responses. Health, Safety & Compliance Ensure tenants are informed about health and safety requirements linked to maintenance or construction work. Report safeguarding concerns, property condition issues, or tenancy breaches in line with policy. Keep accurate records of visits, communications, and property access. Administration & Reporting Maintain up-to-date tenant records and project documentation. Provide regular updates to managers on work progress, access issues, and tenant satisfaction. Contribute to performance reporting, tenant satisfaction surveys, and continuous service improvement. Person Specification Essential Strong communication and interpersonal skills. Experience in a customer?facing role, ideally within social housing, care, or community services. Ability to manage challenging conversations with empathy and professionalism. Good organisational and administrative skills. Ability to work independently and manage a busy workload. Full driving licence (if the role involves regular travel to properties). Desirable Knowledge of social housing regulations and tenant rights. Experience working with vulnerable tenants. Understanding of planned maintenance or construction environments. If this role sounds like it is a good fit for you, apply via the link or email (url removed)
Job Title: Housing Officer (Tenancies & Anti-Social Behaviour) Type: Temporary up to 2 months (potential extension) Location: Bristol Salary: £19.02 basic Paye / £21.32 incl paye / £24.77 umb BRC are working closely with a respected housing provider to recruit an experienced Housing Officer with a strong background in anti-social behaviour (ASB) case management. This role involves the day-to-day management of a defined patch of homes, with a particular focus on tackling ASB, supporting residents, and creating safe, sustainable communities. The successful candidate will work closely with residents, internal teams and external agencies to prevent, investigate and resolve tenancy and neighbourhood issues. Duties: Manage a caseload of tenancy and anti-social behaviour cases, from initial complaint through to resolution. Investigate ASB complaints, gather evidence, interview residents and witnesses, and agree proportionate action plans. Work collaboratively with internal teams, police, local authorities, and support agencies to achieve positive outcomes. Take enforcement action where necessary, including warnings, legal action, court attendance, and eviction processes. Support residents who are victims of ASB, keeping them informed and managing expectations throughout cases. Proactively manage estates and neighbourhoods, carrying out inspections and addressing environmental issues. Maintain accurate case records and ensure compliance with relevant legislation, policies and procedures. Promote tenancy sustainment and provide advice or signposting to support services where appropriate. Contribute to community engagement and preventative initiatives to reduce ASB. Requirements: Experience working as a Housing Officer or in a similar housing management role. Proven experience managing anti-social behaviour cases within a social housing or related environment. Good working knowledge of housing and ASB legislation, enforcement tools, and best practice. Experience of working with external agencies and attending multi-agency meetings. Ability to handle challenging situations with empathy, resilience, and professionalism. Strong written and verbal communication skills, including report writing and court-related documentation. Ability to manage a busy caseload and work on own initiative. Full UK driving licence and ability to travel as required. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Feb 11, 2026
Seasonal
Job Title: Housing Officer (Tenancies & Anti-Social Behaviour) Type: Temporary up to 2 months (potential extension) Location: Bristol Salary: £19.02 basic Paye / £21.32 incl paye / £24.77 umb BRC are working closely with a respected housing provider to recruit an experienced Housing Officer with a strong background in anti-social behaviour (ASB) case management. This role involves the day-to-day management of a defined patch of homes, with a particular focus on tackling ASB, supporting residents, and creating safe, sustainable communities. The successful candidate will work closely with residents, internal teams and external agencies to prevent, investigate and resolve tenancy and neighbourhood issues. Duties: Manage a caseload of tenancy and anti-social behaviour cases, from initial complaint through to resolution. Investigate ASB complaints, gather evidence, interview residents and witnesses, and agree proportionate action plans. Work collaboratively with internal teams, police, local authorities, and support agencies to achieve positive outcomes. Take enforcement action where necessary, including warnings, legal action, court attendance, and eviction processes. Support residents who are victims of ASB, keeping them informed and managing expectations throughout cases. Proactively manage estates and neighbourhoods, carrying out inspections and addressing environmental issues. Maintain accurate case records and ensure compliance with relevant legislation, policies and procedures. Promote tenancy sustainment and provide advice or signposting to support services where appropriate. Contribute to community engagement and preventative initiatives to reduce ASB. Requirements: Experience working as a Housing Officer or in a similar housing management role. Proven experience managing anti-social behaviour cases within a social housing or related environment. Good working knowledge of housing and ASB legislation, enforcement tools, and best practice. Experience of working with external agencies and attending multi-agency meetings. Ability to handle challenging situations with empathy, resilience, and professionalism. Strong written and verbal communication skills, including report writing and court-related documentation. Ability to manage a busy caseload and work on own initiative. Full UK driving licence and ability to travel as required. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Customer Administration Officer Location: Hackney E8 (Hybrid) 19.89 - 21.53 Per Hour PAYE 27.42 - 29.01 Per Hour Umbrella Rate ASAP Start 3 Months Are you a highly organized administrative professional with a knack for finance and a passion for public service? The London Borough of Hackney is looking for a Customer Administration Officer to join our Tenancy & Homeownership Division. This is more than just a desk job-it's an opportunity to be the operational backbone of a service that directly impacts our community. The Role In this multifaceted role, you will provide essential business efficiency, finance, and administrative support to the Housing Service Department. You won't just be filing papers; you'll be managing critical processes that keep the borough running smoothly. Your day-to-day will include: Financial & Procurement Support: Managing petty cash, processing invoices, and undertaking procurement for everything from staff uniforms to office equipment. Recruitment Coordination: Acting as a key link between hiring managers and HR to ensure a seamless experience for new candidates. Regulatory & Compliance: Supporting inspections from the Social Housing Regulator by managing central document libraries and preparing background briefs. Customer Care: Handling sensitive queries through the 'Tell us once' service for bereaved residents and managing departmental correspondence and complaints. High-Level Administration: Taking accurate minutes for senior leadership and maintaining complex staff record systems. Who We Are Looking For We need someone who is proactive, creative, and ready to suggest improvements to our administrative functions. You should bring: Experience: A proven track record in office administration and working within a financial or budget-monitoring environment. Communication Skills: Exceptional written and verbal communication, with a high degree of accuracy in minute-taking. Tech Savviness: Strong knowledge of IT systems, software, and databases. Mindset: The ability to manage shifting priorities on your own initiative while remaining a flexible, supportive team player. Attention to Detail: A sharp eye for accuracy, especially when handling sensitive and confidential data. Why Hackney? Hackney is a borough that values innovation and accountability. We offer an agile working pattern , allowing you to balance time between our different offices and working from home. You will be part of a team that prioritizes Equality, Diversity, and Inclusion, ensuring that every resident and staff member feels supported. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Feb 11, 2026
Seasonal
Customer Administration Officer Location: Hackney E8 (Hybrid) 19.89 - 21.53 Per Hour PAYE 27.42 - 29.01 Per Hour Umbrella Rate ASAP Start 3 Months Are you a highly organized administrative professional with a knack for finance and a passion for public service? The London Borough of Hackney is looking for a Customer Administration Officer to join our Tenancy & Homeownership Division. This is more than just a desk job-it's an opportunity to be the operational backbone of a service that directly impacts our community. The Role In this multifaceted role, you will provide essential business efficiency, finance, and administrative support to the Housing Service Department. You won't just be filing papers; you'll be managing critical processes that keep the borough running smoothly. Your day-to-day will include: Financial & Procurement Support: Managing petty cash, processing invoices, and undertaking procurement for everything from staff uniforms to office equipment. Recruitment Coordination: Acting as a key link between hiring managers and HR to ensure a seamless experience for new candidates. Regulatory & Compliance: Supporting inspections from the Social Housing Regulator by managing central document libraries and preparing background briefs. Customer Care: Handling sensitive queries through the 'Tell us once' service for bereaved residents and managing departmental correspondence and complaints. High-Level Administration: Taking accurate minutes for senior leadership and maintaining complex staff record systems. Who We Are Looking For We need someone who is proactive, creative, and ready to suggest improvements to our administrative functions. You should bring: Experience: A proven track record in office administration and working within a financial or budget-monitoring environment. Communication Skills: Exceptional written and verbal communication, with a high degree of accuracy in minute-taking. Tech Savviness: Strong knowledge of IT systems, software, and databases. Mindset: The ability to manage shifting priorities on your own initiative while remaining a flexible, supportive team player. Attention to Detail: A sharp eye for accuracy, especially when handling sensitive and confidential data. Why Hackney? Hackney is a borough that values innovation and accountability. We offer an agile working pattern , allowing you to balance time between our different offices and working from home. You will be part of a team that prioritizes Equality, Diversity, and Inclusion, ensuring that every resident and staff member feels supported. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Housing Officer Local Authority - East Midlands (City-Based) A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service. This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes , ensuring services are delivered in line with legislation, policy and best practice. Please note: This is not a Housing Patch Manager role. There is no site-based or community patch management involved. The role is focused on administrative duties and direct customer contact . Assignment Details Contract Length: Initial 10-month assignment Pay Rate: 17.99 per hour (Umbrella) Hours: 37 hours per week Working Pattern: Office-based role with a minimum of three days per week in the office Up to two days per week working from home Mandatory office attendance on Mondays and Wednesdays The Role Reporting to the Area Housing Manager , the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently. Key Responsibilities Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies. Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process . Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits. Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place. Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records. Promote digital access, self-service options and tenant involvement initiatives. Skills, Knowledge & Experience Experience, or a strong interest, in housing services and customer support. A solid understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience with the ability to manage high volumes of work accurately and efficiently. Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process. Experience using the NEC Housing Management System . Willingness to work primarily from the office due to the customer-facing nature of the role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Apply today for a confidential discussion. Linsco is acting as an Employment Business in relation to this vacancy.
Feb 11, 2026
Seasonal
Housing Officer Local Authority - East Midlands (City-Based) A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service. This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes , ensuring services are delivered in line with legislation, policy and best practice. Please note: This is not a Housing Patch Manager role. There is no site-based or community patch management involved. The role is focused on administrative duties and direct customer contact . Assignment Details Contract Length: Initial 10-month assignment Pay Rate: 17.99 per hour (Umbrella) Hours: 37 hours per week Working Pattern: Office-based role with a minimum of three days per week in the office Up to two days per week working from home Mandatory office attendance on Mondays and Wednesdays The Role Reporting to the Area Housing Manager , the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently. Key Responsibilities Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies. Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process . Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits. Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place. Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records. Promote digital access, self-service options and tenant involvement initiatives. Skills, Knowledge & Experience Experience, or a strong interest, in housing services and customer support. A solid understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience with the ability to manage high volumes of work accurately and efficiently. Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process. Experience using the NEC Housing Management System . Willingness to work primarily from the office due to the customer-facing nature of the role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Apply today for a confidential discussion. Linsco is acting as an Employment Business in relation to this vacancy.
We are looking for a dedicated Housing Officer to join a Public Sector organisation in Nottingham. The role requires a proactive individual to manage housing-related matters and provide support to residents effectively. Client Details The organisation is a respected Public Sector entity based in Nottingham. It operates with a focus on community welfare and property management, providing essential services to the local community. Description Manage housing applications and tenancy agreements in accordance with organisational policies. Provide advice and support to tenants regarding housing issues. Conduct property inspections to ensure compliance with regulations and standards. Handle tenant complaints and resolve disputes efficiently. Maintain accurate records of tenancy and housing matters. Collaborate with other departments and agencies to address housing needs. Ensure compliance with relevant housing legislation and guidelines. Assist in implementing housing strategies and initiatives. Profile A successful Housing Officer should have: -Experience or a strong interest in housing services and customer support. - Strong foundational understanding of social housing, including tenancy management and relevant legislation. - Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently. - Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process. - Experience using the NEC Housing Management System. - Willingness to work primarily in the office as this is a customer-focused role. - Strong communication, organisation and problem-solving skills. - Ability to work calmly under pressure and manage competing priorities. -A proactive, accurate and customer-focused approach Job Offer An hourly rate of 13.00 to 15.00. A temporary role within a Public Sector organisation in Nottingham. The opportunity to make a tangible impact on the local community. A supportive and collaborative work environment. If you are ready to take on this rewarding role as a Housing Officer in Nottingham, we encourage you to apply today!
Feb 10, 2026
Seasonal
We are looking for a dedicated Housing Officer to join a Public Sector organisation in Nottingham. The role requires a proactive individual to manage housing-related matters and provide support to residents effectively. Client Details The organisation is a respected Public Sector entity based in Nottingham. It operates with a focus on community welfare and property management, providing essential services to the local community. Description Manage housing applications and tenancy agreements in accordance with organisational policies. Provide advice and support to tenants regarding housing issues. Conduct property inspections to ensure compliance with regulations and standards. Handle tenant complaints and resolve disputes efficiently. Maintain accurate records of tenancy and housing matters. Collaborate with other departments and agencies to address housing needs. Ensure compliance with relevant housing legislation and guidelines. Assist in implementing housing strategies and initiatives. Profile A successful Housing Officer should have: -Experience or a strong interest in housing services and customer support. - Strong foundational understanding of social housing, including tenancy management and relevant legislation. - Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently. - Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process. - Experience using the NEC Housing Management System. - Willingness to work primarily in the office as this is a customer-focused role. - Strong communication, organisation and problem-solving skills. - Ability to work calmly under pressure and manage competing priorities. -A proactive, accurate and customer-focused approach Job Offer An hourly rate of 13.00 to 15.00. A temporary role within a Public Sector organisation in Nottingham. The opportunity to make a tangible impact on the local community. A supportive and collaborative work environment. If you are ready to take on this rewarding role as a Housing Officer in Nottingham, we encourage you to apply today!
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and scheduling appointments 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team. Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Dealing with first line complaints calls Role Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Feb 10, 2026
Contractor
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and scheduling appointments 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team. Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Dealing with first line complaints calls Role Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Corrections Lieutenant - Birmingham Police Department page is loaded Corrections Lieutenant - Birmingham Police Departmentlocations: Merit System: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R TARGET CLOSE DATE: 02/23/2026 PAY GRADE: Grade 21 TYPE: Full time JOB SUMMARY: The Birmingham Police Department is seeking to hire a Corrections Lieutenant to work within the city jail and be responsible for directly supervising Corrections Sergeants and generally overseeing and maintaining the security and safety of detained inmates and jail personnel. The duties performed by employees in this job class are supervisory and administrative in nature but are generally more complex than those performed by Corrections Sergeants. Work involves a variety of responsibilities, including investigating complaints of a complex or sensitive nature, monitoring an inventory of supplies, reviewing and completing numerous written reports, conducting performance evaluations of Corrections Sergeants. COMPENSATION & BENEFITS: The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: $27.69 - $42.96 MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position: Driver's License. NCIC/ACJIC Certification. Experience in a jail/detention facility to include planning, assigning, and evaluating the work of subordinates and training corrections staff on duties, policies, and procedures. Experience conducting investigations of internal and external complaints related to jail activities. PREFERRED QUALIFICATIONS: The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes. Completion of Supervisor Training Course, Management Training Course, Jail Management Training Course, or related courses. Bachelor's or Master's degree in a related field (e.g., Law, Criminal Justice, Social Science). TYPICAL JOB DUTIES: Enforces jail operating procedures by overseeing jail operations and security, ensuring operations are in compliance with rules, regulations, laws, policies and procedures pertinent to jail operations, and maintaining the facility, supplies, and equipment. Identifies potential safety, security, and/or maintenance problems through inspections and develops plan to prevent or correct problems. Prepares purchase requisitions for materials, supplies, and equipment to submit to appropriate personnel for approval. Supervises all functions and activities of assigned shift, including: security, staffing, maintenance, booking, court services, movement of inmates, medical and social services, general office activities, storage of inmate property, and classification/housing assignment of inmates. Participates in planning, organizing, and overseeing the day-to-day operation of the facility. Investigates incidents and responds to various situations such as complaints, grievances, lawsuits, and rule violations received from inmates, jail personnel, and citizens and submits findings to appropriate personnel to facilitate resolutions to pending issues. Monitors, secures, assesses, and provides for the needs, health and safety of inmates. Receives recommendations from Corrections Officers and Supervisors regarding inmate behavior to determine if social and psychological services are warranted. Refers inmates in need of mental health services to the nurse or hospital to ensure inmates receive proper treatment. Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training. PHYSICAL DEMANDS: Job involves physical exertion required for sustained periods of light physical activity such as walking or standing. May involve occasional lifting of items or objects weighing in excess of 75 lbs. with coworkers' assistance. Work involves physical abilities necessary for applying self-defense and restraint tactics in order to defend oneself from physical attack. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a secured detention facility setting with occasional visits to external locations such as court rooms or medical facilities. Work involves use of standard office equipment, as well as other equipment used in a jail setting, including: various restraints such as handcuffs and shackles, radio, etc. May require dealing with physically aggressive or violent individuals, and exposure to potential and real physical violence, as well as potential exposure to bodily fluids, contagious or infectious diseases, unpleasant smells, etc. Job may require working nights and weekends EEO STATEMENT: The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Each Merit System member city/agency operates its own equal employment opportunity policies available on the individual city/agency website. ACCOMMODATION: To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at or phone at (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process. NOTE: This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply. DISCLAIMER: This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time.
Feb 10, 2026
Full time
Corrections Lieutenant - Birmingham Police Department page is loaded Corrections Lieutenant - Birmingham Police Departmentlocations: Merit System: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R TARGET CLOSE DATE: 02/23/2026 PAY GRADE: Grade 21 TYPE: Full time JOB SUMMARY: The Birmingham Police Department is seeking to hire a Corrections Lieutenant to work within the city jail and be responsible for directly supervising Corrections Sergeants and generally overseeing and maintaining the security and safety of detained inmates and jail personnel. The duties performed by employees in this job class are supervisory and administrative in nature but are generally more complex than those performed by Corrections Sergeants. Work involves a variety of responsibilities, including investigating complaints of a complex or sensitive nature, monitoring an inventory of supplies, reviewing and completing numerous written reports, conducting performance evaluations of Corrections Sergeants. COMPENSATION & BENEFITS: The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: $27.69 - $42.96 MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position: Driver's License. NCIC/ACJIC Certification. Experience in a jail/detention facility to include planning, assigning, and evaluating the work of subordinates and training corrections staff on duties, policies, and procedures. Experience conducting investigations of internal and external complaints related to jail activities. PREFERRED QUALIFICATIONS: The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes. Completion of Supervisor Training Course, Management Training Course, Jail Management Training Course, or related courses. Bachelor's or Master's degree in a related field (e.g., Law, Criminal Justice, Social Science). TYPICAL JOB DUTIES: Enforces jail operating procedures by overseeing jail operations and security, ensuring operations are in compliance with rules, regulations, laws, policies and procedures pertinent to jail operations, and maintaining the facility, supplies, and equipment. Identifies potential safety, security, and/or maintenance problems through inspections and develops plan to prevent or correct problems. Prepares purchase requisitions for materials, supplies, and equipment to submit to appropriate personnel for approval. Supervises all functions and activities of assigned shift, including: security, staffing, maintenance, booking, court services, movement of inmates, medical and social services, general office activities, storage of inmate property, and classification/housing assignment of inmates. Participates in planning, organizing, and overseeing the day-to-day operation of the facility. Investigates incidents and responds to various situations such as complaints, grievances, lawsuits, and rule violations received from inmates, jail personnel, and citizens and submits findings to appropriate personnel to facilitate resolutions to pending issues. Monitors, secures, assesses, and provides for the needs, health and safety of inmates. Receives recommendations from Corrections Officers and Supervisors regarding inmate behavior to determine if social and psychological services are warranted. Refers inmates in need of mental health services to the nurse or hospital to ensure inmates receive proper treatment. Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training. PHYSICAL DEMANDS: Job involves physical exertion required for sustained periods of light physical activity such as walking or standing. May involve occasional lifting of items or objects weighing in excess of 75 lbs. with coworkers' assistance. Work involves physical abilities necessary for applying self-defense and restraint tactics in order to defend oneself from physical attack. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a secured detention facility setting with occasional visits to external locations such as court rooms or medical facilities. Work involves use of standard office equipment, as well as other equipment used in a jail setting, including: various restraints such as handcuffs and shackles, radio, etc. May require dealing with physically aggressive or violent individuals, and exposure to potential and real physical violence, as well as potential exposure to bodily fluids, contagious or infectious diseases, unpleasant smells, etc. Job may require working nights and weekends EEO STATEMENT: The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Each Merit System member city/agency operates its own equal employment opportunity policies available on the individual city/agency website. ACCOMMODATION: To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at or phone at (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process. NOTE: This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply. DISCLAIMER: This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time.
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Feb 09, 2026
Contractor
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Investigation and Information Assistant Hammersmith and Fulham £19.12ph Accountabilities: Respond to enquiries from elected members in a clear, concise, and professional manner. Gather information from relevant departments and internal systems to provide accurate responses. Draft written communications that are well-structured, easy to understand, and tailored to the audience. Maintain records of enquiries and ensure compliance with council policies and procedures. Leave clear and concise notes on internal systems Build positive working relationships with members, officers, and stakeholders. Contribute to continuous improvement of the enquiries process. Report on number of closed enquiries each week by department To support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries. To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area. To assist the Head of service and 2 other managers within the when required. Knowledge & Skills: Experience of working with residents to resolve complaints or disputes with their landlord. Experience of dealing with a diverse community client base Ability to organise own workload successfully using time management skills. Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities. Experience in setting up and maintaining accurate records, including database/spreadsheet management. Excellent verbal and written communication skills. Able to present information clearly, systematically and accurately. Ability to persuade and negotiate with all stakeholders to achieve desired outcomes. Commitment to continuing personal development. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Feb 09, 2026
Contractor
Investigation and Information Assistant Hammersmith and Fulham £19.12ph Accountabilities: Respond to enquiries from elected members in a clear, concise, and professional manner. Gather information from relevant departments and internal systems to provide accurate responses. Draft written communications that are well-structured, easy to understand, and tailored to the audience. Maintain records of enquiries and ensure compliance with council policies and procedures. Leave clear and concise notes on internal systems Build positive working relationships with members, officers, and stakeholders. Contribute to continuous improvement of the enquiries process. Report on number of closed enquiries each week by department To support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries. To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area. To assist the Head of service and 2 other managers within the when required. Knowledge & Skills: Experience of working with residents to resolve complaints or disputes with their landlord. Experience of dealing with a diverse community client base Ability to organise own workload successfully using time management skills. Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities. Experience in setting up and maintaining accurate records, including database/spreadsheet management. Excellent verbal and written communication skills. Able to present information clearly, systematically and accurately. Ability to persuade and negotiate with all stakeholders to achieve desired outcomes. Commitment to continuing personal development. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Buckinghamshire Council
Aylesbury, Buckinghamshire
Do you want to help us, our partner organisations, and our communities to better manage flood risk, with a focus on implementing innovative actions from our forthcoming Local Flood Risk Management Strategy (LFRMS), including engaging with communities? We have a great opportunity for a Senior Flood Management Officer to join the Strategic Flood Management Team on a permanent basis. The Strategic Flood Management Team, are a team of fifteen who are enthusiastic and passionate about managing local flood risk in BC's role as the Lead Local Flood Authority. We are responsible for delivering the statutory duties (outlined below) of the LLFA under the Flood and Water Management Act (2010) and Land Drainage Act (1991), delivery of a number of flood management projects and developing new flood alleviation projects, and guiding the flood management approach on large infrastructure projects. We have recently updated our LFRMS, which will set the team's direction over the coming few years with a number of exciting proposed actions, including around building the resilience of our communities to flood risk and climate change through supporting community flood action groups. About us Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally. About the role This is an exciting opportunity for someone with experience in a flood or water management role, which you may have gained while working for a previous local authority, other Risk Management Authority, or consultancy. The Senior Flood Management Officer post is a vital and influential role, helping lead and deliver the non-planning statutory role of the LLFA (Flood Investigations, Land Drainage Consents and Enforcement, and responding to enquiries). The role will have a focus on managing and delivering actions from our LFRMS in collaboration with other partners, including planning and delivering flood resilience engagement with local communities. There is also potential to project manage a small number of pipeline capital projects through feasibility and business case. Key Accountabilities Work in a dynamic team to deliver the statutory duties of the LLFA as required (including flood investigations, land drainage consenting, land drainage enforcement, and responding to enquiries), with a particular focus on being out in the community where flooding has occurred Plan and deliver actions from our new Local Flood Risk Management Strategy in collaboration with internal and external partners Help plan, manage and deliver engagement with communities e.g. to support the setting up of community-led flood groups and action plans Develop effective working relationships with a diverse range of partners and local communities to manage local flood risk Potential for managing the feasibility and options appraisal parts of flood mitigation projects Any-Desk: As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements. About you Skills & Experience Has relevant experience and technical skills in a flood or water management role, including: Strong understanding of all sources of flooding, including groundwater flooding mechanisms Understanding of relevant best practice guidance for surface water drainage and fluvial flood management techniques Ideally, experience of using, interpreting or commenting on outputs from hydraulic modelling, drainage software packages and/or Computer Aided Design drawings Strong working knowledge of water related law, regulation and policy Confident, passionate and articulate in engaging with the public and community representatives Adept at communicating complex technical matters clearly to stakeholders at all levels Ability to build and maintain effective relationships with a range of stakeholders, and an ability to represent professional service area both internally and externally Self-motivated, with initiative and ability to manage and prioritise your own work with little supervision Well developed customer service skills, with an ability to deal with challenging situations or escalated complaints, utilising persuasion and influencing skills. Strong analytical, negotiation, communication and presentation skills. Degree or equivalent in a relevant discipline is essential. Membership of a relevant professional organisation is welcomed. Some project management skills and experience is welcomed. For additional details, please see the attached job summary, but do pay close attention to the above requirements from this advert. This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council's land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It's a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you'll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
Feb 08, 2026
Full time
Do you want to help us, our partner organisations, and our communities to better manage flood risk, with a focus on implementing innovative actions from our forthcoming Local Flood Risk Management Strategy (LFRMS), including engaging with communities? We have a great opportunity for a Senior Flood Management Officer to join the Strategic Flood Management Team on a permanent basis. The Strategic Flood Management Team, are a team of fifteen who are enthusiastic and passionate about managing local flood risk in BC's role as the Lead Local Flood Authority. We are responsible for delivering the statutory duties (outlined below) of the LLFA under the Flood and Water Management Act (2010) and Land Drainage Act (1991), delivery of a number of flood management projects and developing new flood alleviation projects, and guiding the flood management approach on large infrastructure projects. We have recently updated our LFRMS, which will set the team's direction over the coming few years with a number of exciting proposed actions, including around building the resilience of our communities to flood risk and climate change through supporting community flood action groups. About us Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally. About the role This is an exciting opportunity for someone with experience in a flood or water management role, which you may have gained while working for a previous local authority, other Risk Management Authority, or consultancy. The Senior Flood Management Officer post is a vital and influential role, helping lead and deliver the non-planning statutory role of the LLFA (Flood Investigations, Land Drainage Consents and Enforcement, and responding to enquiries). The role will have a focus on managing and delivering actions from our LFRMS in collaboration with other partners, including planning and delivering flood resilience engagement with local communities. There is also potential to project manage a small number of pipeline capital projects through feasibility and business case. Key Accountabilities Work in a dynamic team to deliver the statutory duties of the LLFA as required (including flood investigations, land drainage consenting, land drainage enforcement, and responding to enquiries), with a particular focus on being out in the community where flooding has occurred Plan and deliver actions from our new Local Flood Risk Management Strategy in collaboration with internal and external partners Help plan, manage and deliver engagement with communities e.g. to support the setting up of community-led flood groups and action plans Develop effective working relationships with a diverse range of partners and local communities to manage local flood risk Potential for managing the feasibility and options appraisal parts of flood mitigation projects Any-Desk: As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements. About you Skills & Experience Has relevant experience and technical skills in a flood or water management role, including: Strong understanding of all sources of flooding, including groundwater flooding mechanisms Understanding of relevant best practice guidance for surface water drainage and fluvial flood management techniques Ideally, experience of using, interpreting or commenting on outputs from hydraulic modelling, drainage software packages and/or Computer Aided Design drawings Strong working knowledge of water related law, regulation and policy Confident, passionate and articulate in engaging with the public and community representatives Adept at communicating complex technical matters clearly to stakeholders at all levels Ability to build and maintain effective relationships with a range of stakeholders, and an ability to represent professional service area both internally and externally Self-motivated, with initiative and ability to manage and prioritise your own work with little supervision Well developed customer service skills, with an ability to deal with challenging situations or escalated complaints, utilising persuasion and influencing skills. Strong analytical, negotiation, communication and presentation skills. Degree or equivalent in a relevant discipline is essential. Membership of a relevant professional organisation is welcomed. Some project management skills and experience is welcomed. For additional details, please see the attached job summary, but do pay close attention to the above requirements from this advert. This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council's land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It's a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you'll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
Are you in search of a temporary Part time yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North London who are looking to appoint a part time resident Liasion Officer for the 3 months ongoing, at the rate of 25.58 per hour umbrella This is a part time role 14 hours per week - 1 day on site and attending appointments and 1 day remote and/or appointments. Flexible on days worked with a preference of 1 day being a Tuesday. Job responsibilities To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents Ensure that residents' needs are met within the delivery of the major work and retrofit schemes. To be the principal co-ordinating link with residents on retrofit major work projects. To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards. Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified. Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants' circumstances is taken into account during the scoping of major works. Essential skills: As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires to be polite and courteous when conversing with the public. Extensive experience of working customer focused environment Ability to communicate effectively with a variety of audiences both verbally and in writing Experience of working in a property related environment Experience of delivering improvements to customers Experience of producing newsletters and using social media to effectively communicate with residents Desirable: Experience of Retrofit and Energy Efficiency projects. Experience of working in Social Housing or a Contractor Environment working in Social Housing environment Experience of working with local authority councillors Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Feb 07, 2026
Full time
Are you in search of a temporary Part time yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North London who are looking to appoint a part time resident Liasion Officer for the 3 months ongoing, at the rate of 25.58 per hour umbrella This is a part time role 14 hours per week - 1 day on site and attending appointments and 1 day remote and/or appointments. Flexible on days worked with a preference of 1 day being a Tuesday. Job responsibilities To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents Ensure that residents' needs are met within the delivery of the major work and retrofit schemes. To be the principal co-ordinating link with residents on retrofit major work projects. To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards. Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified. Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants' circumstances is taken into account during the scoping of major works. Essential skills: As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires to be polite and courteous when conversing with the public. Extensive experience of working customer focused environment Ability to communicate effectively with a variety of audiences both verbally and in writing Experience of working in a property related environment Experience of delivering improvements to customers Experience of producing newsletters and using social media to effectively communicate with residents Desirable: Experience of Retrofit and Energy Efficiency projects. Experience of working in Social Housing or a Contractor Environment working in Social Housing environment Experience of working with local authority councillors Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Private Sector Housing Officer We're working with a London Borough Council seeking an experienced Private Sector Housing Officer to join a dynamic team and help drive up standards across the Private Rented Sector. Contract Length: 3 months (initially) Hourly Rate: 55 per hour Location: West London Work Arrangements: 2-3 days per week in the office/area This is a frontline, hands-on role where, as a Private Sector Housing Officer, you'll use your technical expertise, investigative skills, and enforcement powers to tackle poor housing conditions, unsafe management practices, and non-compliance head on. What You'll Do Inspect a wide range of private rented homes, including licensed properties and HMOs Assess housing conditions using HHSRS and determine proportionate, risk-based interventions Investigate complaints, service requests, and licensing breaches Draft statutory notices, schedules of works, and enforcement documentation Process and enforce property licensing applications and conditions Take formal enforcement action, including Financial Penalty Notices, Simple Cautions, Rent Repayment Orders, and prosecutions Prepare robust case files and represent the Council at courts and tribunals Work constructively with landlords and agents to secure compliance, taking firm action where necessary What You'll Need Strong experience using housing and environmental health legislation in the PRS Knowledge of the Housing Act 2004 , HHSRS, licensing, and enforcement powers Confidence managing complex casework from inspection through to legal action Excellent written and verbal communication skills If you're ready to step into a Private Sector Housing Officer role where your skills count and your decisions matter, reach out to Shaye for more details. E: (url removed) T: (phone number removed)
Feb 06, 2026
Contractor
Private Sector Housing Officer We're working with a London Borough Council seeking an experienced Private Sector Housing Officer to join a dynamic team and help drive up standards across the Private Rented Sector. Contract Length: 3 months (initially) Hourly Rate: 55 per hour Location: West London Work Arrangements: 2-3 days per week in the office/area This is a frontline, hands-on role where, as a Private Sector Housing Officer, you'll use your technical expertise, investigative skills, and enforcement powers to tackle poor housing conditions, unsafe management practices, and non-compliance head on. What You'll Do Inspect a wide range of private rented homes, including licensed properties and HMOs Assess housing conditions using HHSRS and determine proportionate, risk-based interventions Investigate complaints, service requests, and licensing breaches Draft statutory notices, schedules of works, and enforcement documentation Process and enforce property licensing applications and conditions Take formal enforcement action, including Financial Penalty Notices, Simple Cautions, Rent Repayment Orders, and prosecutions Prepare robust case files and represent the Council at courts and tribunals Work constructively with landlords and agents to secure compliance, taking firm action where necessary What You'll Need Strong experience using housing and environmental health legislation in the PRS Knowledge of the Housing Act 2004 , HHSRS, licensing, and enforcement powers Confidence managing complex casework from inspection through to legal action Excellent written and verbal communication skills If you're ready to step into a Private Sector Housing Officer role where your skills count and your decisions matter, reach out to Shaye for more details. E: (url removed) T: (phone number removed)
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 06, 2026
Contractor
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
Feb 06, 2026
Full time
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 05, 2026
Full time
Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in South London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Feb 05, 2026
Contractor
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in South London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 05, 2026
Full time
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
