Job Description
Join Our Team: Customer Service Order Entry Clerk
Location: Sittingbourne (Office-based)
Shift hours: Mon - Thu (09:00-5:30) & Fri (09:00 - 4:15)
Contract: 6 Months
Pay rate: 13.50 per hour
Are you a detail-oriented professional with a passion for providing top-tier customer support? Client Nutrition International is looking for a Customer Service Order Entry Clerk to join our team in Sittingbourne. In this role, you will be the vital link between our products and the hospitals, wholesalers, and patients who rely on them.
The Role
Your primary mission is to provide excellent service through efficient order processing and proactive communication. You will manage approximately 160 product lines and support up to 650 customer delivery points.
Key Responsibilities:
- Order Management: Process daily customer and sample orders accurately and timely across various platforms.
- Problem Solving: Act as the first point of contact for internal and external queries, resolving issues with empathy and business focus.
- Relationship Building: Work closely with dedicated TLC accounts to foster strong partnerships and track deliveries from warehouse to doorstep.
- Coordination: Liaise with warehouse and delivery partners to ensure service standards are consistently met.
- Inventory Communication: Proactively notify customers of out-of-stock situations and monitor shelf-life requirements.
What We're Looking For
We need a team player who can balance administrative precision with a helpful, professional telephone manner.
Essential Qualifications & Skills:
- Experience: Previous experience in a Customer Service role is essential.
- Education: GCSEs in Maths and English.
- Tech Savvy: Computer literate with proficiency in Microsoft Excel and Word.
- Communication: Excellent telephone manner and strong verbal/written communication skills.
- Detail-Oriented: A high level of accuracy and attention to detail is required for order processing.
Bonus Points:
- Previous experience using SAP is highly beneficial.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
