Technical Support Engineer

Nelson Permanent Placements are working with our client who are a leading provider of industrial pump solutions, delivering high-quality products and services to a wide range of sectors. Known for our commitment to innovation and customer satisfaction, we pride ourselves on maintaining the highest standards in technical expertise and service excellence.

We are currently looking for a Pump Services Technical Support Engineer to join their Dudley-based team. This role is ideal for someone who enjoys hands-on technical work, troubleshooting complex systems, and providing exceptional support to clients. You will be part of a team dedicated to ensuring pumps operate efficiently and reliably for customers across multiple industries.

Key Responsibilities of this role as a Pump Services Technician you will be:

• Provide technical support for the installation, maintenance, and repair of pump systems.
• Diagnose faults and implement effective solutions to ensure optimal performance.
• Liaise with customers to understand issues and provide timely updates on service progress.
• Work closely with the Pump Services Manager and colleagues to schedule and prioritise tasks.
• Maintain accurate records of service activities, reports, and maintenance logs.
• Assist with training and guidance for junior team members as required.

Requirements of a Pump Services Technician you will:

• Proven experience in mechanical or electrical maintenance, ideally within pump or industrial systems.
• Strong problem-solving and analytical skills to identify and resolve technical issues.
• Excellent communication and interpersonal skills to interact effectively with clients and colleagues.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Full UK driving licence and willingness to travel to customer sites as required.
• Relevant technical qualifications or apprenticeship in mechanical/electrical engineering preferred.

Benefits of a Pump Services Technician:

• Competitive salary with opportunities for performance-based rewards.
• Comprehensive training and development to advance technical skills.
• Pension scheme and life assurance cover.
• Supportive and collaborative working environment.
• Paid annual leave and company-recognised holidays.
• Access to employee assistance programmes and wellbeing initiatives.

How to Apply:

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.