Guest Experience & Reservations Advisor

Hertford Up to £25,396 + bonus Full training Career progression

Do you love helping people and solving problems and can you communicate confidently on the phone and in writing?

Tablebook.me is hiring a Guest Experience & Reservations Advisor to join our growing team in Hertford. We support some of the UK s most exciting restaurants by managing bookings with care, precision, and personality, giving guests a brilliant experience, even when things change quickly.

This role suits someone who stays calm under pressure, keeps details spot-on, and enjoys working at pace while juggling multiple guest enquiries.

What You ll Be Doing

• Speaking with guests by phone and email to secure bookings at fantastic restaurants
• Managing reservations quickly and accurately, ensuring details are always correct
• Handling real time changes and issues calmly (late bookings, amendments, special requests, no-shows, etc.)
• Sending confirmations and responding to guest enquiries with a professional, friendly tone
• Balancing multiple priorities at once while keeping service standards high

What We re Looking For

• A confident communicator with excellent telephone and written communication skills
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast paced environment
• Calm, proactive, and solutions focused, you enjoy problem solving in real time
• A supportive team player who takes pride in doing things properly
• Flexible and reliable, comfortable working a set rota that includes evenings and weekends, within business hours of 9am to 9pm

Customer service experience is helpful, but not essential, we provide full training. What matters most is your communication, organisation, and reliability.

Why Join Tablebook.me?

• Up to £25,396 starting salary + performance bonus
• 28 days holiday + pension scheme
• Full onboarding, training, and clear development pathways
• Modern, comfortable office in central Hertford
• Work with iconic restaurants across the UK
• Join a growing company with exciting plans
• Supportive, close knit team
• Fast-paced role where no two days are the same

Working Hours

• Full-time, 40 hours per week on a set rota
• Business hours: 9am to 9pm, 7 days a week
• Includes some evenings and weekends on rotation