Service Account Manager

Service Account Manager

Salary: £27,000 per year Location: Harrogate Hours: Full-time, 9am - 5pm

Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking.

Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.

Role and Responsibilities

• Managing service accounts
• Maintain an excellent level of customer service
• Managing Field Engineers diaries and booking appointments
• Ensure SLAs are adhered to
• Updating customer portals
• Providing quotations to customers and following up
• Producing and sending out invoices
• Keep the system up to date and create new customer profiles
• Raise more complex problems with the Technical Team and Senior Service Account Manager

Candidate Requirements:

• Previous account management or engineer diary management experience
• Strong communication skills
• IT Literate
• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Excellent attention to detail

To apply for this fantastic opportunity please send your CV to Beth via the link provided.