Customer Service Centre Supervisor

Customer Service Centre Supervisor
£35,000 - £38,000 Depending upon experience
Gravesend
Full Time, Permanent Monday to Friday

Do you have strong Leadership skills?

Have you worked in the electrical or mechanical industry before supporting a helpdesk customer service team?

Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor.

This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.

In return, our client is offering a salary of up to £38,000 P/A, depending on experience, plus

This is a full-time, permanent. The hours of work will be Monday to Friday core office hours.

Your responsibilities will include:

• Lead and oversee the day-to-day operation of the Customer Service Centre
• Manage high volume of reactive calls outs, managing client expectations and relationships
• Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments
• Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time
• Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team.
• Own client communication, delivering proactive, professional, and positive updates at every stage.
• Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently
• Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement
• Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges
• Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence
• Collaborate across departments to ensure smooth, end-to-end service delivery
• Manage call-out rotas and resource planning for out-of-hours and weekend services
• Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance
• Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance
• Continuously review and improve processes to keep pace with a growing, evolving business

The ideal candidate:

• Experienced in a helpdesk, scheduling, or service coordination environment
• Confident leading teams in a fast-moving, reactive service setting
• Positive, proactive, and solutions-focused with a strong can-do attitude
• Comfortable managing pressure, changing priorities, emergency work, and high client expectations
• A strong communicator who builds trust with clients and colleagues alike
• A team player who is prepared to step up, roll up their sleeves, and go the extra mile
• Highly organised, resilient, and decisive under pressure
• Ambitious, with a genuine desire to learn, grow, and progress within the business

For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!