Lead Business Analyst

We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.

Your role with us

This is an exciting opportunity to be part of the Information and Digital Directorate. We scope, build, and iterate digital products and services to support and enable FCDO to operate.

The FCDO is in a time of transformation. We are transitioning our internal systems, landing new digital products, and expanding existing digital products. Continuously, we are working to improve digital services to provide the best user experience.

As Lead Business Analyst, you will provide expertise and represent the FCDO and business analysis across government. You will build relationships with stakeholders to gain the insights we need to deliver impactful projects. You will manage a team of Business Analysts, ensuring that they have professional development plans. Plus, you will demonstrate and promote agile delivery and Government Digital Service principles in all new digital product developments.

As well as this, you will carry out a range of design tasks such as user research, process mapping and developing service scenarios to complete service experience. We would also like you to contribute to the development of the UK Labs team and build wider understanding of user-centred design across the FCDO.

Working in the Information and Digital Directorate, you will be part of an integrated working environment with policy and operations. You will shape digital services within your Directorate and beyond. With the opportunity to travel to overseas consulates, high commissions and embassies to support product development.

Who we're looking for

A natural problem solver, you will bring experience of digital transformation and user-centred design. Translating complex business into well-designed, well-developed digital products drive your enthusiasm.

You are comfortable collaborating in multi-disciplinary teams so that there is synergy across digital delivery: including design, content, data analysis and user research. You are also familiar with engaging with users, as well as using qualitative and quantitative data to identify how their needs can be met by products and services. You possess experience with Agile sprint planning and knowledge of Agile methodologies to support productivity improvements.

You are confident working in a fast-paced, evolving environment, leaning on an iterative method and flexible approach to enable rapid delivery. Finally, you are keen to play an active role in FCDO and wider government business analysis community, sharing your learning and celebrating progress made by other people and teams.

We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.

We encourage applications from all communities, so that we reflect the very best of 21st century Britain. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.

Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own.

Closing date: 9 March 2026.