Billing and Settlement Coordinator

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Our Billing & Settlement department is the key area of the business. The billing team are responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH(non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines.

The day-to-day responsibilities will Include:

• Working daily Billing processes including Billing fails and alerts
• Resolving billing issues, preventing us from creating customer invoices
• Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
• Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
• Contacting customers via phone or email to resolve issues as required
• Working internal mailbox daily, updating account information and responding to customers in a timely manner
• Supporting the business through operational effectiveness and delivery of KPIs
• Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus

• Minimum of 6 month's experience working in a Customer Service or Administrative position
• Attention to detail and numbers when looking at customer accounts
• Effective time management skills
• Effective problem-solving skills and able to analyse data
• Working within a team environment, supporting colleagues and contributing to a positive workplace culture
• Strong Excel skills

• Annual Salary up to £24k
• Company Annual Bonus Scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements - you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on