Consular and Crisis Officer

We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.

Your role with us

Consular and Crisis Directorate assists British nationals abroad as well as coordinating the FCDO's response to international crises. Our work touches the lives of British people in difficult and sometimes extreme, high-pressured circumstances.

As Consular and Crisis Officer, you'll be the main point of contact and a listening empathetic ear for British national distress and overseas. You'll work on issues like the loss of their passport, hospitalisation or arrest, and the death of a relative overseas. Leading on the logistical and operational elements of the crisis response. To do this effectively, you'll need to manage external relationships with the Police, British Red Cross and Royal British Legion.

We have four departments: Strategy and Network (SND), Consular Assistance (CAD), Consular Services (CSD), Crisis Management (CMD). You'll start in a three-year placement on one and then move onto another. In any department, you'll work with an array of colleagues, including supporting senior colleagues with budget management and helping to orientate new colleagues. From experience, you'll learn how the FCDO can improve its approach to crisis response and complex consular cases.

Who we're looking for

Both verbally and in writing, you're an excellent communicator. You're clear, concise and speak to your audience with empathy and respect. Even when conversations are emotional and sensitive, you handle them with confidence. As well as working with consular customers, you're happy to work with your wider team - contributing to an inclusive environment where all opinions are heard and individual needs are considered.

Work moves fast here. Priorities change. To both, you'll bring a positive attitude and a focus on achieving, despite setbacks. Plus, you're focused on continuous improvement, both to FCDO and your work.

You are competent using IT packages including, Microsoft Office Outlook, Excel, Word, PowerPoint, One Note, MS teams.

You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you.

This role requires you to attain Developed Vetting (DV) security clearance.

We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.

Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own.

Closing date: 9 March 2026.