Program Manager Specialist -

Job Title Business Support Officer

Location - Coventry

Key Accountabilities and Responsibilities

Governance & Assurance: Ensure compliance with standards, document control, and assurance processes across capital and operational expenditure. Support implementation of governance structures across the portfolio.

Capital Project Evaluation: Collaborate with the Strategic Technical Specialist to assess the feasibility of capital investment on projects and support in business case development. Regularly review project rankings based on strategic value, financial return and resource availability.

Project Budgeting & Monitoring: Assist in the development of project budgets, supporting stakeholders in the appropriate allocation of spend type. Monitor project performance to identify and flag budget overruns or delays.

Operational Expenditure Planning: Support with building operational budgets in conjunction with customers and operations teams. Identify operational improvement opportunities to support budget alignment and cost risk mitigation.

Assets & Lifecycle Planning: Support with asset management and tagging across local area. Support asset lifecycle planning by identifying risks and opportunities for investment, both capital and operational.

Tools & Techniques: Maintain capital and operational budgets and expenditure in collaboration with stakeholders. Develop and maintain Tableau dashboards to visualise KPIs, timelines, and budget drawdown.

Risk, Opportunity & Issue Management: Support with maintaining risk and opportunity registers, support workshops, and ensure timely escalation and reporting. Help identify and mitigate delivery risks.

Change Control: Adhere to change control processes, ensuring accurate documentation and tracking. Support review and approval workflows per governance protocols.

Stakeholder & Communications Management: Ensure effective engagement with project stakeholders and cross-functional collaboration, including central business and buyer teams

Performance Measurement & Reporting: Support definition and tracking of project delivery KPIs. Produce regular reports and insights to support understanding of budget health and to aid decision-making at project and portfolio levels.

Reviews & Continuous Improvement: Support lessons learned sessions and embed findings into future delivery. Support continuous improvement and best practice sharing.

Customer-Centric Delivery: Support initiatives to measure and improve delivery from a customer perspective. Embed feedback into delivery processes to support a Customer Love culture.

Knowledge, Skills, and Experience

Essential:

• Experience in a Business Planning or Finance function; strong business acumen

• Experience working with Capital and / or Operational budgets

• Proven budget and forecasting skills

• Excellent communication and interpersonal skills

• Strong stakeholder reporting and engagement skills

• High attention to detail and organisational skills

• Understanding of planning cycles with ability to adapt to local business context

• Experience with cost management processes (e.g. QCRA, VfM)

• Strong analytical and data interpretation skills

• Experience with Tableau or similar tools

• Proficient in Excel, PowerPoint, Word, and SharePoint

• Good understanding of MS Office and project planning tools

• Knowledge of risk, issue, and change control processes

Desirable:

• Experience with SAP or similar finance tool

• Experience in engineering, infrastructure, or technical projects

• Knowledge of lifecycle frameworks (e.g. RIBA, V-model) including costing

• Familiarity with project methodologies (e.g. APM, PRINCE2)

• Exposure to portfolio-level reporting

• Degree or equivalent experience in Business / Finance / Accounting

• Familiarity with Confluence and collaborative platforms

• Experience supporting lessons learned and continuous improvement

• Understanding of financial tracking and budget reporting

• Asset management experience

• Experience with leading or supporting internal / external audits

• Proficient in Jira and coding languages for reporting and dashboards