Global Talent Management Director

The Global Talent Management Director is accountable for setting and executing Swissport's global talent management strategy and operating model across the full talent lifecycle. In this role you will lead the design, development, and delivery of an integrated suite of scalable talent management frameworks, programs, tools, and processes that build critical capability and leadership depth across the organisation. Partnering closely with the HR leadership team, HR business partners, and senior business leaders, this role drives consistent adoption and effective utilisation of core talent processes, including talent reviews, continuous performance management, leadership development, career management, employee engagement and diversity equity and inclusion initiatives. Through strong governance, insight, and influence, the Global Head of TM enables leaders to build robust talent pipelines and ensure the organisation has the right capability, in the right roles, at the right time to deliver business strategy and operational excellence.

• Define and lead the global strategy for talent management, performance management, learning and development, diversity equity and inclusion and employee experience across the Swissports global network.
• Provide strategic advisory support to executive leadership and HR on talent, learning, and organizational priorities impacting business performance and workforce readiness.
• Lead the design and execution of an enterprise-wide talent and performance lifecycle, including talent pipelining, identification of critical roles, performance management, career pathways, succession planning, and high potential development.
• Design, implement, and oversee leadership, management, and emerging leader development programs, including blended learning experiences, 360 feedback processes, and executive coaching frameworks.
• Establish and maintain enterprise wide talent assessment, succession planning, and individual development planning processes aligned to business needs and progression outcomes.
• Lead the global employee engagement strategy, including the design, delivery, and analysis of engagement surveys and listening mechanisms; partner with leaders to translate insights into targeted actions that improve engagement, retention, and performance.
• Lead and embed Diversity, Equity, and Inclusion (DEI) initiatives across the business setting clear measurable DEI goals.
• Develop and operationalise a talent business partner model that enables leaders across the business and supports engagement, retention, and leadership effectiveness.
• Apply advanced talent management principles, theories, and concepts in developing innovative and cost effective processes/programs.
• Maintain knowledge of industry trends in learning, talent management and organisational development.
• Monitor and analyse talent and learning metrics and KPIs to identify trends, capability gaps, and improvement opportunities; ensure data and research inform programme design and continuous improvement.
• Conduct annual talent and development needs analysis and translate business and workforce insights into prioritised, outcome focused development plans.
• Define learning curricula, capability frameworks, and development roadmaps that clearly articulate skills, behaviours, and expectations across career levels and ensure application of learning on the job.
• Partner with global and regional talent, HR, and functional teams to ensure alignment, effective deployment of programmes, and integration with learning systems and platforms.
• Establish measurement frameworks to evaluate programme effectiveness, track outcomes, and continuously improve talent and development initiatives.

• 10+ years of previous HR experience building and implementing scalable, high quality talent and learning solutions across a distributed and diverse workforce.
• Experience operating within highly regulated, safety critical environments, with strong appreciation for governance, risk and compliance.
• Depth of experience/expertise in 3 of the following disciplines: Learning & Leadership Development, Succession Planning, Performance Management, Diversity Equity and Inclusion, and/or Employee Engagement.
• Experience in aviation, transportation, operations, manufacturing, or service industry.
• Ability to design and manage effective strategies and processes with appropriate degrees of consistency for a global business.
• A flexible leader who can operate at a highly strategic level to design HR solutions for the future, while also managing day to day matters.
• Proven capability to develop strategic, senior level relationships and networks across a global enterprise to effectively support and influence the Executive Leadership Team.
• Strong communication skills, with ability to professionally interact with a diverse blend of personality types at all levels of the organisation.
• Demonstrated ability to succeed in a dynamic, deadline oriented environment.
• High degree of accountability and ownership of projects.
• Demonstrated project leadership, organisational, analytical, and problem solving skills.
• Possess a highly consultative mindset, an ability to balance customer demand and strategic intent and an unwavering commitment to service excellence.
• Demonstrated capability to take a data driven approach to strategy development and operational management.
• Passion for driving process improvement.
• Willingness to travel.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.