IT Manager

About The Role:

The Crowd is partnering with a globally renowned, mid-sized architecture and interior design studio celebrated for its high-end hospitality and residential projects who are seeking a new IT Manager for their West London studio.

This is a standalone IT role in London within a medium-sized studio, with close collaboration across international offices. You will take ownership of the London IT infrastructure while liaising with global IT teams to ensure systems, security, and processes align with global standards. Alongside leadership and strategy, you will take a hands-on approach, working closely with the wider studio to ensure all technical issues and troubleshooting are resolved promptly, securely, and effectively. The ideal candidate will have proven experience leading an IT function, be a confident problem-solver, excellent communicator and bring a personable, approachable style to your work.

With a strong international footprint and a talented team of creatives, the studio delivers sophisticated, design-led spaces across global destinations. You'll be joining a collaborative, motivated team in a workplace that values growth and support, offering professional development, social events, private medical and dental insurance, hybrid working, bonuses, and more.

Key Responsibilities:

• Lead and oversee day-to-day IT operations, including infrastructure, servers, networks, cybersecurity, systems and applications
• Design, implement and maintain secure, scalable IT and cybersecurity solutions aligned with business needs
• Develop and enforce IT policies, procedures and security standards in line with global requirements
• Manage system upgrades, server virtualisation, patching, monitoring and disaster recovery planning
• Provide 1st-3rd line support, escalating issues to vendors when necessary and ensuring timely resolution.
• Drive continuous improvement through automation, process optimisation and technology enhancements
• Oversee IT assets, vendor relationships, contracts and cost control
• Support the evaluation, implementation and ongoing performance of new systems and technologies
• Collaborate closely with international IT teams across time zones

Key Skills / Requirements:

• Degree-qualified in IT, Computer Science or a related discipline
• Extensive IT experience with a strong track record in senior or managerial roles, preferably within an architecture or design studio
• Deep technical knowledge of network infrastructure and cybersecurity, including cloud platforms and enterprise systems
• Experience managing IT security audits, risk assessments and compliance frameworks
• Proficient with cloud software such as Azure, migration & upgrade of Active Directory, GPO, DNS, DHCP, etc
• Confident leader with experience managing teams and third-party providers
• Strong troubleshooting, analytical and problem-solving skills
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Highly organised, proactive and able to manage multiple priorities in a fast-paced environment

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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The Crowd is an equal opportunities employer and agency.