Overview
Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. We are seeking a Client Experience Manager to help our diverse client base get maximum value from our data platform.
Responsibilities
- Delivering engaging training sessions to help clients navigate and maximize our platform's potential
- Building strong relationships with clients across various sectors, from banking to government
- Managing multiple client accounts and ensuring consistently high satisfaction levels
- Identifying opportunities for account growth and platform enhancement
- Supporting client retention through proactive engagement and problem-solving
Qualifications
- People skills: Outstanding communication abilities and natural emotional intelligence
- Organization: Strong ability to manage multiple priorities and client relationships
- Proactive mindset: Self-motivated approach to work and client success
- German fluency: Ability to support our growing German market
- Service experience: Background in customer service, hospitality, or teaching
Benefits
- A stake in the company: Substantial options scheme
- Professional development: Ongoing training and development
- The latest tech: MacBook and required equipment
- Health and wellness: Counselling and wellbeing benefits
- Travel support: Season ticket loans and cycle scheme
About the job
- Contract Type: Permanent
- Focus: Account Management
- Industry: Admin and Secretarial
- Workplace Type: Hybrid
- Experience Level: Associate
- Location: London
- Salary: £35,000 - £36,000 per annum
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.