Housing Services Manager

Housing Services Manager

Are you a housing professional with a social conscience?

About Us

Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents.

Following our successful merger with Apna Ghar Housing Association in 2023, we've doubled in size. Now we're focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents.

As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts-from residents to staff. This means your career with us will be genuinely rewarding.

The Role

As our Housing Services Manager, you'll have operational responsibility across the full spectrum of housing management services:

• Rent collection, tenancy management and enforcement
• Estate management
• Anti-social behaviour management
• Resident engagement, consultation and communications
• Complaints handling
• Contract and void management
• Tenancy audits

You'll be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives.

Around half our homes are managed on behalf of other landlords, so you'll need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do.

If you are up for the challenge to drive through resident focused service improvements, deliver cost effective and value for money services, ensure TCHA is delivering a great service, and putting residents at the heart of what we do, then we want to hear from you.

What You'll Do:

• Manage and inspire your team to deliver excellent housing services
• Manage contractor performance and ensure value for money
• Use resident feedback to continuously improve service delivery
• Develop and review policies and procedures
• Conduct resident visits, site inspections, and tenancy audits

About You

We're looking for someone who brings:

• A proven operational housing services manager with a sound knowledge of the law, policy and best practice around all areas of housing management.
• Excellent people skills and a strong track record of achievement in all key areas of housing management
• A clear commitment to resident engagement and delivering the highest service standards

Ideally, you'll be a member of a professional body such as the Chartered Institute of Housing or be working towards this.

You'll embody TCHA's values both internally and externally, supporting our ambition to be an employer and partner of choice. As a smaller provider, this role offers genuine breadth of experience and the opportunity to make a real impact.

What's on Offer:

Salary: £50,000 per annum, plus essential car user allowance

Hours: 37.5 hours per week (9:00am - 5:00pm)

Contract: Permanent

Location: London

How to Apply

To arrange an informal discussion about the role or to submit your application, please email via the button below.

Please submit:

• Your CV (maximum 3 pages).
• A personal statement explaining how you meet the role requirements (maximum 2 pages).

Closing date: 12 noon on 2nd March 2026.

Interview & assessment date: 18th March 2026 (in person).

We look forward to hearing from you!