ECommerce Administrator

E-Commerce Listing Coordinator

Our client is an extremely successful online business and due to an increase in their product base are looking for a hands-on ecommerce team member to support both customer service and product listings across multiple online sales platforms. This is a varied role suited to someone organised, practical, and comfortable working across several systems at once.

Key Responsibilities

• Product Listings C Ecommerce

• Create and maintain product listings across platforms including Amazon, eBay, Temu and other marketplaces
• Ensure listings are accurate, well presented, and kept up to date
• Monitor listing performance and flag any issues affecting sales
• Assist with new product onboarding and catalogue management
• Handle inbound customer calls, emails, and marketplace messages
• Resolve customer queries, returns, delivery issues, and general product enquiries
• Always maintain a professional and helpful approach
• Escalate issues where needed
• Liaise with delivery partners including Evri, DPD, Royal Mail, Yodel and others
• Track shipments, resolve delivery problems, and follow up claims where required
• Support smooth dispatch communication between warehouse, customers, and carriers

Skills & Experience

• Previous ecommerce, customer service, or admin experience preferred
• Familiarity with online marketplaces (Amazon/eBay etc.) beneficial
• Strong attention to detail
• Good written and verbal communication skills
• Confident using multiple systems and learning new platforms
• Positive, proactive attitude
• Comfortable working in a fast-paced environment
• Practical problem solver

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.

Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.