Operations Associate (Simplyhealth Funding Services)

We're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we're the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

We're looking for a proactive and customer focused Operations Associate to support dental practices as they onboard to access treatment finance through Denplan. This role is essential in ensuring that practices experience a smooth, compliant and high quality journey, from first contact through to successfully offering patient finance. You'll play a vital role in maintaining regulatory standards, supporting operational improvements, and contributing to the success of Simplyhealth Funding Services (SFS). Key responsibilities Dental Practice Onboarding

• Support regulated and unregulated dental practices through the full onboarding process.
• Ensure all documentation, due diligence and regulatory checks are completed accurately and within required timeframes.
• Complete fitness and propriety assessments for Introducer Appointed Representatives (IARs).
• Work closely with Denplan Account Managers, our external lender, and internal stakeholders to ensure a consistent onboarding journey.
• Act as first line support for onboarding queries, escalating complex issues when needed

Complaints & Quality Assurance

• Support the handling, investigation and resolution of onboarding related complaints.
• Manage escalated cases, including those referred to the Financial Ombudsman Service.
• Maintain exceptional communication and service levels with dental practices.
• Assist with quality reviews of onboarding documentation and processes

Operational Improvement & Reporting

• Identify recurring issues and support root cause analysis.
• Contribute operational data and MI for committees, external auditors, or internal reporting.
• Engage in ongoing training and development to support continuous improvement