Deputy Manager - Female Homeless Hostel

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

Deputy Manager - Female Homeless Hostel

Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.

What we have to offer:

• Competitive Salary - £29500 - (37.5 Hours)
• A contributory pension scheme
• 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
• An online bespoke Mandatory training package including a wide range of additional resources to support your development
• A range of learning and development opportunities up to and including Level 5
• Medicash and Employee Assistance Programme

Responsibilities as a Deputy Manager - Female Homeless Hostel will include:

To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council s Single Homeless Pathway.

• Delivery of high-quality housing-related support
• Robust safeguarding practice
• Strong performance against contractual KPIs
• Effective risk management
• Timely and planned move-on progression

• The role requires leadership oversight, operational management and quality assurance to ensure Geneva Road delivers consistently safe and outcome-focused support.

Service Leadership & Operational Oversight

• To deputise for the Service Manager in their absence.
• To provide leadership, guidance and direction to Support Practitioners.
• To embed trauma-informed, psychologically informed and gender-specific approaches.
• To promote a safe, inclusive and empowering environment for women accessing the service.
• To support rota management ensuring safe staffing levels at all times.
• To assist with sickness monitoring, annual leave oversight and performance management where required.

Delivery Within the Single Homeless Pathway

• The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council s Single Homeless Pathway specification.

• Driving progression through pathway stages.
• Monitoring and managing length of stay.
• Reducing drift and unplanned exits.
• Ensuring move-on planning begins at induction.
• Monitoring planned vs unplanned move-on outcomes.
• Reviewing evictions and abandonments for learning themes.

• Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk.

KPI & Performance Accountability

• Monitor service performance via Mainstay and internal reporting systems.
• Track key indicators including:
• Length of stay
• Move-on rates
• Evictions
• Abandonments
• Engagement levels
• Risk review timeliness
• Support service improvement plans where performance falls below threshold.
• Provide performance summaries to the Service Manager and Head of Homeless Services as required.

Safeguarding & Serious Incident Management

• To act as Safeguarding Lead in the absence of the Service Manager.
• To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately.
• To ensure Serious Incidents are:
  • Completed using the Serious Incident Template (SIT)
  • Submitted as an SIR to Liverpool City Council
  • Reported immediately to the Head of Homeless Services / On-Call Manager

Risk & Recording Governance (Mainstay & DAVE)

• Every resident has:
  • A comprehensive Risk Assessment
  • A Person-Centred Support Plan
  • A Client Safety Plan (where required)
  • A Move-On Plan aligned to pathway progression

Support Delivery & Resident Outcomes

• The Deputy Manager will ensure staff support women to:

• Sustain accommodation
• Increase independence and life skills
• Improve personal safety
• Engage with specialist services (IDVA, mental health, substance misuse, ASC)
• Address barriers to housing progression
• Build resilience and community integration

• The service must maintain a strengths-based and empowering approach at all times.

Quality Assurance & Continuous Improvement

• To conduct structured case file audits.
• To review Serious Incident themes and trends.
• To lead reflective practice within team meetings.
• To support service development and continuous improvement.
• To support complaints investigations and provide information to the Complaints Champion.

This post is subject to enhanced DBS criminal record disclosure