Service Controller

  • ARC Group
  • Rackheath, Norfolk
  • Feb 09, 2026
Contractor Administration

Job Description

Job Advertisement: Service Controller

A service and maintenance company is seeking a Service Controller to join the team on a part-time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.

Key Responsibilities (include but are not limited to):

  • Booking and scheduling routine services
  • Taking and logging customer breakdown calls
  • Coordinating daily engineer allocations and directing engineers to job locations
  • Completing general administrative tasks to support the service office
  • Preparing and issuing daily reports
  • Maintaining accurate records and ensuring all documentation is up to date

Working Hours & Pay:

  • Tuesdays and Thursdays
  • 8:30am to 5:00pm (1-hour unpaid break)
  • £13 per hour

The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.

Interested applicants are invited to submit their CV and any relevant experience to the hiring team.