Compliance, Quality and Training Manager

Job Title: Compliance, Quality & Training Manager

Location: West Sussex (Office-based)

Hours: Full-time 40 hours per week

Salary: 30,000 - 33,000 per annum

An excellent opportunity has arisen for an experienced Compliance, Quality & Training Manager to join one of our clients in a trusted, hands-on role with full ownership of ISO compliance, quality assurance, and training across the business.

This is a broad, impactful position suited to someone who enjoys working autonomously, maintaining audit-ready standards, and driving continuous improvement across people, processes, and customer experience.

The Role

Compliance & ISO

• Maintaining ISO management systems (e.g. ISO 9001)
• Leading internal and external audits end-to-end
• Identifying compliance risks, gaps, and improvement opportunities
• Updating policies, procedures, and compliance documentation
• Advising senior management on compliance, best practice, Health & Safety, and GDPR

Quality & Training

• Analysing customer interactions and performance data, including QA and AI insight tools
• Identifying trends and areas for improvement
• Designing and delivering training and coaching programmes
• Improving communication quality, tone, and consistency
• Supporting onboarding and continuous employee development
• Measuring training effectiveness and embedding continuous improvement

The Ideal Background

• Proven experience maintaining ISO standards in a live business environment
• Experience in quality assurance, training, or performance management
• Confident leading audits independently
• Strong communication and stakeholder management skills
• Highly organised, methodical, and detail-focused
• Practical, commercially minded approach

What's on Offer

• Full-time, permanent opportunity
• 30,000 - 33,000 salary
• Office-based role with real ownership and autonomy
• Opportunity to shape compliance, quality, and training across the business

To apply, please submit your application or contact Chloe McCausland at Clearline Recruitment on (phone number removed) between 8:30am - 5:00pm, Monday to Friday to find out more.