Are you passionate about making a difference? Do you thrive in supporting those who need their voices heard? Are you ready to take on a meaningful challenge? We are currently seeking a dynamic and dedicated Secure & Complex Services Advocate to join our vibrant team in Brooklands! This is an exceptional opportunity for someone who wants to make a real impact within our busy Advocacy department click apply for full job details
Feb 09, 2026
Full time
Are you passionate about making a difference? Do you thrive in supporting those who need their voices heard? Are you ready to take on a meaningful challenge? We are currently seeking a dynamic and dedicated Secure & Complex Services Advocate to join our vibrant team in Brooklands! This is an exceptional opportunity for someone who wants to make a real impact within our busy Advocacy department click apply for full job details
Overview Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of circa 4,000,000 employees through our relationships with over 500 of the largest employers in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Blue Owl. Launched in 2015, we have made excellent progress, and are scaling fast. We have been named BITC's Responsible Business of Year, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. Your role in our mission We are looking for an exceptional Data Science Manager to lead our Data Science and Decision Systems teams. Reporting to the Chief Product Officer, you will be responsible for shaping strategy and mentoring the team, while remaining hands-on with project delivery. In 2026, you and the team will focus on optimising our core lending product. You will work closely with the Credit Risk and Collections teams to deliver new scorecards, build collections models, and refactor our decision engine - initiatives that contribute directly to improving our unit economics and scalability. From 2027, the focus will shift to expansion and innovation. As the team grows to support other parts of the business, your role will evolve into a more managerial position focused on setting strategy and supporting team members. Your stakeholder set will also broaden to include Product, Engineering, and Enterprise Data teams as you tackle topics such as marketing attribution, predictive models for our wider product set, and defining new measures for customer financial wellbeing. What you'll do Lead the delivery of our Data Science roadmap, including the development of new credit risk scorecards, collections models, and the refactoring of our Decision Engine. Initially dedicate 50% of your time to hands-on delivery (modelling and analysis), with this proportion decreasing as the team and scope expand in 2027. Own the architecture and deployment processes for the Decision Engine, ensuring high availability, minimising operational risk, and managing technical debt. Introduce and enforce best practices in modelling, engineering, and governance to ensure technical excellence across the Data Science team. Provide expert mentorship to the team, fostering individual growth and helping them navigate complex technical challenges. Promote a data-driven approach to problems across the business, championing the Data Science team through excellent communication. Collaborate with Credit Risk, Collections, and Product stakeholders to translate business objectives into technical requirements. Shape the future strategy for the Data Science function, preparing the team to pivot toward marketing attribution and financial wellbeing innovation in the long term. About you Experience: You have 5+ years of experience in Data Science or similar analytical roles, with a proven track record of delivering value, preferably in financial services and / or credit risk Leadership: You have experience managing teams and you are capable of mentoring juniors and representing Data Science to senior stakeholders. Production-grade Python: You write clean, modular code and are comfortable building production-grade systems in python. Data & SQL proficiency: You are highly skilled in SQL, capable of extracting and processing data to derive actionable insights. Engineering best practices: You are experienced with version control (Git), Docker and CI/CD pipelines. Communication & influence: You can explain complex technical concepts to non-technical stakeholders (like Product and Commercial teams) and advocate for the best data solutions. Nice to have R language skills: Our existing decision engine is written in R. As such, the ability to read and interpret R code will be valuable as you lead the refactoring effort into Python. Scale-up experience: You have succeeded in fast-paced scale-up environments. Model governance: You have had experience with setting up or managing formal model governance frameworks (e.g. model monitoring, documentation standards). Deep Learning and AI: You are well-versed in LLMs and GenAI, and know how to best apply their use to drive business value. Who you are We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are: Fearless, and able to make the impossible possible. Responsible, and want to help build a business that delivers a meaningful difference to society. Dedicated and want to commit to an exciting journey even through the highs and lows. Empathetic and truly care about every colleague and customer. United, because you understand we achieve more when we work as a team. Humble, and take feedback as a way to continuously improve. What do you get for all your hard work? 25 days holiday with an additional day off for every year of service up to 30 days and an extra day off on your birthday Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave Great career development in a fast paced environment Regular company socials (post covid, although we've got quite good at virtual ones too!) Volunteer days as part of our CSR program More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! The typical interview process Introductory call with our Talent Manager (phone call - 20 mins) Past experience interview with Hiring Manager (video call - 30 mins) Technical and culture interview with Team and Stakeholder(s) (in person - 2 hours) We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you. Learn more at Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. If there's anything we can do to accommodate your specific situation, please let us know. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Salary Finance's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service . click apply for full job details
Feb 09, 2026
Full time
Overview Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of circa 4,000,000 employees through our relationships with over 500 of the largest employers in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Blue Owl. Launched in 2015, we have made excellent progress, and are scaling fast. We have been named BITC's Responsible Business of Year, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. Your role in our mission We are looking for an exceptional Data Science Manager to lead our Data Science and Decision Systems teams. Reporting to the Chief Product Officer, you will be responsible for shaping strategy and mentoring the team, while remaining hands-on with project delivery. In 2026, you and the team will focus on optimising our core lending product. You will work closely with the Credit Risk and Collections teams to deliver new scorecards, build collections models, and refactor our decision engine - initiatives that contribute directly to improving our unit economics and scalability. From 2027, the focus will shift to expansion and innovation. As the team grows to support other parts of the business, your role will evolve into a more managerial position focused on setting strategy and supporting team members. Your stakeholder set will also broaden to include Product, Engineering, and Enterprise Data teams as you tackle topics such as marketing attribution, predictive models for our wider product set, and defining new measures for customer financial wellbeing. What you'll do Lead the delivery of our Data Science roadmap, including the development of new credit risk scorecards, collections models, and the refactoring of our Decision Engine. Initially dedicate 50% of your time to hands-on delivery (modelling and analysis), with this proportion decreasing as the team and scope expand in 2027. Own the architecture and deployment processes for the Decision Engine, ensuring high availability, minimising operational risk, and managing technical debt. Introduce and enforce best practices in modelling, engineering, and governance to ensure technical excellence across the Data Science team. Provide expert mentorship to the team, fostering individual growth and helping them navigate complex technical challenges. Promote a data-driven approach to problems across the business, championing the Data Science team through excellent communication. Collaborate with Credit Risk, Collections, and Product stakeholders to translate business objectives into technical requirements. Shape the future strategy for the Data Science function, preparing the team to pivot toward marketing attribution and financial wellbeing innovation in the long term. About you Experience: You have 5+ years of experience in Data Science or similar analytical roles, with a proven track record of delivering value, preferably in financial services and / or credit risk Leadership: You have experience managing teams and you are capable of mentoring juniors and representing Data Science to senior stakeholders. Production-grade Python: You write clean, modular code and are comfortable building production-grade systems in python. Data & SQL proficiency: You are highly skilled in SQL, capable of extracting and processing data to derive actionable insights. Engineering best practices: You are experienced with version control (Git), Docker and CI/CD pipelines. Communication & influence: You can explain complex technical concepts to non-technical stakeholders (like Product and Commercial teams) and advocate for the best data solutions. Nice to have R language skills: Our existing decision engine is written in R. As such, the ability to read and interpret R code will be valuable as you lead the refactoring effort into Python. Scale-up experience: You have succeeded in fast-paced scale-up environments. Model governance: You have had experience with setting up or managing formal model governance frameworks (e.g. model monitoring, documentation standards). Deep Learning and AI: You are well-versed in LLMs and GenAI, and know how to best apply their use to drive business value. Who you are We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are: Fearless, and able to make the impossible possible. Responsible, and want to help build a business that delivers a meaningful difference to society. Dedicated and want to commit to an exciting journey even through the highs and lows. Empathetic and truly care about every colleague and customer. United, because you understand we achieve more when we work as a team. Humble, and take feedback as a way to continuously improve. What do you get for all your hard work? 25 days holiday with an additional day off for every year of service up to 30 days and an extra day off on your birthday Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave Great career development in a fast paced environment Regular company socials (post covid, although we've got quite good at virtual ones too!) Volunteer days as part of our CSR program More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! The typical interview process Introductory call with our Talent Manager (phone call - 20 mins) Past experience interview with Hiring Manager (video call - 30 mins) Technical and culture interview with Team and Stakeholder(s) (in person - 2 hours) We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you. Learn more at Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. If there's anything we can do to accommodate your specific situation, please let us know. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Salary Finance's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service . click apply for full job details
Principal Technical Architect - Home Office - G6 £76,117 for National Roles or £80,237 for London Roles Published on 3 February 2026 Deadline 19 February 2026 Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Sheffield S3 8NU, Southport PR8 2HH, Glasgow G4 0BT, Cardiff CF24 0AB. About the job Job summary We're recruiting Principal Technical Architectsacrossfour digital portfolios: Migration and Borders Technology, Police and Public Protection Technology, Data Services and AnalyticsandAutomation and Innovation. They require strong technical leadership, the ability to work across complex technology landscapes, and the capability to drive meaningful transformation through secure, user centred and scalable solutions. Migration and Borders Technology Portfolio (MBTP) MBTP delivers the technology, data and cyber services that protect the UK border, support legitimate travel and trade, and enable people to prove their status to live and work in the UK. They manage high volume systems that handle people, passports and passenger movements, serving hundreds of thousands of users daily. Police and Public Protection Technology Portfolio (PPPT) PPPT supports critical national policing and public safety systems, including Law Enforcement Data Service; the Police National Database; Automatic Number Plate Recognition; offender and safeguarding systems; and key homeland security and international data sharing capabilities. PPPT designs, builds and operates modern, secure digital services at national scale that underpin millions of daily operational decisions across UK policing and help protect the public and manage risk. Data Services and Analytics (DSA) DSA is one of government's leading data analytics centres, central to the Home Office's data transformation. It provides strategic value by delivering innovative data insight services that help solve real government challenges, including the design and adoption of modern data architectures and medallion patterns. Automation and Innovation This portfolio turns emerging technologies into practical, high impact solutions by prototyping and deploying automation and advanced technologies to deliver significant efficiency savings. Working with the Digital Innovation Lab, you will operate at the forefront of public sector innovation, translating complex technologies into business outcomes through strong full stack architecture knowledge and a strategic, forward thinking approach. They deliver integrated, resilient services that support national security and public service transformation. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organisational, cross departmental, and government wide objectives. You will proactively seek opportunities to leverage emerging technologies such as cloud, AI, and IoT. You will ensure that technical solutions are secure, user focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Person specification Main Responsibilities Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. Significant experience of designing cloud platform and applications architectures, across CSPs such as AWS and MS Azure, ideally evidencing microservice and serverless architectures deployed at scale. Shown leadership in delivering complex, innovative technical architectures at scale, inspiring technical excellence and forward thinking design. Strategic foresight to anticipate future technologies and identify opportunities for transformation or optimisation. Experience managing diverse technology landscapes, including third party suppliers, cloud environments, and cross departmental teams. Deep knowledge of engineering principles, agile methods, DevOps, and secure-by-design approaches, ensuring robust, resilient solutions. Track record of delivering solutions on time and within scope, balancing budget, security, and quality considerations. Strong communication and stakeholder engagement skills, translating complex technical concepts into clear, actionable insights. Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs.
Feb 06, 2026
Full time
Principal Technical Architect - Home Office - G6 £76,117 for National Roles or £80,237 for London Roles Published on 3 February 2026 Deadline 19 February 2026 Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Sheffield S3 8NU, Southport PR8 2HH, Glasgow G4 0BT, Cardiff CF24 0AB. About the job Job summary We're recruiting Principal Technical Architectsacrossfour digital portfolios: Migration and Borders Technology, Police and Public Protection Technology, Data Services and AnalyticsandAutomation and Innovation. They require strong technical leadership, the ability to work across complex technology landscapes, and the capability to drive meaningful transformation through secure, user centred and scalable solutions. Migration and Borders Technology Portfolio (MBTP) MBTP delivers the technology, data and cyber services that protect the UK border, support legitimate travel and trade, and enable people to prove their status to live and work in the UK. They manage high volume systems that handle people, passports and passenger movements, serving hundreds of thousands of users daily. Police and Public Protection Technology Portfolio (PPPT) PPPT supports critical national policing and public safety systems, including Law Enforcement Data Service; the Police National Database; Automatic Number Plate Recognition; offender and safeguarding systems; and key homeland security and international data sharing capabilities. PPPT designs, builds and operates modern, secure digital services at national scale that underpin millions of daily operational decisions across UK policing and help protect the public and manage risk. Data Services and Analytics (DSA) DSA is one of government's leading data analytics centres, central to the Home Office's data transformation. It provides strategic value by delivering innovative data insight services that help solve real government challenges, including the design and adoption of modern data architectures and medallion patterns. Automation and Innovation This portfolio turns emerging technologies into practical, high impact solutions by prototyping and deploying automation and advanced technologies to deliver significant efficiency savings. Working with the Digital Innovation Lab, you will operate at the forefront of public sector innovation, translating complex technologies into business outcomes through strong full stack architecture knowledge and a strategic, forward thinking approach. They deliver integrated, resilient services that support national security and public service transformation. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organisational, cross departmental, and government wide objectives. You will proactively seek opportunities to leverage emerging technologies such as cloud, AI, and IoT. You will ensure that technical solutions are secure, user focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Person specification Main Responsibilities Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. Significant experience of designing cloud platform and applications architectures, across CSPs such as AWS and MS Azure, ideally evidencing microservice and serverless architectures deployed at scale. Shown leadership in delivering complex, innovative technical architectures at scale, inspiring technical excellence and forward thinking design. Strategic foresight to anticipate future technologies and identify opportunities for transformation or optimisation. Experience managing diverse technology landscapes, including third party suppliers, cloud environments, and cross departmental teams. Deep knowledge of engineering principles, agile methods, DevOps, and secure-by-design approaches, ensuring robust, resilient solutions. Track record of delivering solutions on time and within scope, balancing budget, security, and quality considerations. Strong communication and stakeholder engagement skills, translating complex technical concepts into clear, actionable insights. Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs.
Lead, Licensing & Regulatory Affairs - Europe, Amazon Leo Global Licensing - EMEA We seek a regulatory leader who can navigate Europe's complex telecommunications landscape and secure the licenses that will enable us connect millions of consumer, business, government, and mobile customers with satellite broadband. Key job responsibilities Drive Licensing Strategy: Develop and execute licensing plans across European countries, securing authorizations for satellite systems, gateway stations, user equipment, spectrum use, and service provision. Shape the Regulatory Environment: Engage with regulators, trade associations, and industry stakeholders to advocate for favourable policies related to NGSO systems, spectrum access, and space sustainability and safety. Enable Service Delivery: Identify regulatory risks before they become blockers, maintain compliance across jurisdictions, and work cross-functionally with business, legal, policy, and engineering teams to deliver Kuiper services at scale. Lead Regional Engagement: Represent Amazon Leo in national and regional telecommunications organizations, building relationships with government officials and coordinating with the broader International Regulatory team. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. About the team Our team instrumental in bringing broadband connectivity to communities that need it most, working with advanced satellite technology while navigating one of the world's most complex regulatory environments. You will report to the Head of Licensing & International Regulatory Affairs - EMEA and collaborate with global teams defining the future of satellite communications. Basic Qualifications Experience related to spectrum management, securing licenses for the provision of telecommunications services and ensuring regulatory compliance at an international level Experience with satellite and/or telecommunications network licensing, particularly NGSO systems Bachelor's degree in telecommunications or related field Strong analytical and communication skills-you can translate technical, business, and policy requirements into regulatory strategies Preferred Qualifications Experience in working directly with government officials and regulatory bodies Experience coordinating between technical teams, peers and business stakeholders Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround Experience with ITU Radio Regulations, WRC preparations, or European regional telecommunications organizations (e.g., CEPT) Fluency in European languages in addition to English Engineering background Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Feb 06, 2026
Full time
Lead, Licensing & Regulatory Affairs - Europe, Amazon Leo Global Licensing - EMEA We seek a regulatory leader who can navigate Europe's complex telecommunications landscape and secure the licenses that will enable us connect millions of consumer, business, government, and mobile customers with satellite broadband. Key job responsibilities Drive Licensing Strategy: Develop and execute licensing plans across European countries, securing authorizations for satellite systems, gateway stations, user equipment, spectrum use, and service provision. Shape the Regulatory Environment: Engage with regulators, trade associations, and industry stakeholders to advocate for favourable policies related to NGSO systems, spectrum access, and space sustainability and safety. Enable Service Delivery: Identify regulatory risks before they become blockers, maintain compliance across jurisdictions, and work cross-functionally with business, legal, policy, and engineering teams to deliver Kuiper services at scale. Lead Regional Engagement: Represent Amazon Leo in national and regional telecommunications organizations, building relationships with government officials and coordinating with the broader International Regulatory team. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. About the team Our team instrumental in bringing broadband connectivity to communities that need it most, working with advanced satellite technology while navigating one of the world's most complex regulatory environments. You will report to the Head of Licensing & International Regulatory Affairs - EMEA and collaborate with global teams defining the future of satellite communications. Basic Qualifications Experience related to spectrum management, securing licenses for the provision of telecommunications services and ensuring regulatory compliance at an international level Experience with satellite and/or telecommunications network licensing, particularly NGSO systems Bachelor's degree in telecommunications or related field Strong analytical and communication skills-you can translate technical, business, and policy requirements into regulatory strategies Preferred Qualifications Experience in working directly with government officials and regulatory bodies Experience coordinating between technical teams, peers and business stakeholders Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround Experience with ITU Radio Regulations, WRC preparations, or European regional telecommunications organizations (e.g., CEPT) Fluency in European languages in addition to English Engineering background Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
Feb 05, 2026
Full time
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Feb 04, 2026
Full time
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
We're recruiting an experienced Supported Lettings Officer to join a specialist Housing Solutions service, focused on procuring private rented sector accommodation for people who have rough slept or are at imminent risk of homelessness. The purpose of this role is to secure suitable private rented homes while providing rapid and intensive support to help individuals sustain their accommodation. This is a complex, fast-paced role requiring strong landlord engagement skills, detailed knowledge of homelessness and welfare legislation, and experience supporting people with multiple and complex needs. The Role Procure private rented sector properties for people who have rough slept or are at risk of homelessness. Build, develop and maintain strong working relationships with landlords, estate agents, letting agents and other private sector suppliers. Promote the benefits of working with Council-backed schemes, negotiating terms that encourage landlords to let their properties through these routes. Maintain a live database of landlords, enquiries and available properties, maximising conversion from initial enquiry through to successful letting. Inspect and assess private rented sector properties to ensure compliance with the Housing Act 2004 and relevant health and safety legislation. Advise landlords and tenants on Local Housing Allowance, housing benefit rules, shared accommodation rates and exemptions. Identify opportunities for individuals in temporary or supported accommodation to move into the private rented sector. Provide rapid, intensive tenancy sustainment support to help clients remain in accommodation once housed. Work with people presenting complex needs, including mental health issues, substance misuse, and other vulnerabilities. Develop creative, solutions-focused interventions to prevent homelessness and reduce rough sleeping. Promote housing schemes through landlord forums, publicity events and engagement activity. Work collaboratively with internal teams and external agencies including outreach services, police, probation, hostels, advocates and support organisations. Keep up to date with homelessness legislation, housing law and welfare reform affecting private sector supply. Use housing IT systems to manage cases, update records and maintain accurate management information. Contribute to service development, pilot projects and new ways of working within Housing Solutions. Key Requirements Direct experience procuring private rented sector properties, including negotiating with landlords and carrying out property inspections. Experience working within or alongside the private rented sector. Proven experience supporting people who are homeless or at risk of homelessness. Strong understanding of rough sleeping and supported housing issues. Good knowledge of housing benefit, welfare rules and private rented sector tenancy issues. Knowledge of housing health and safety legislation and property standards. Experience managing complex cases involving individuals with multiple needs. Strong interpersonal and negotiation skills, with the ability to build trusted relationships with landlords and partners. Excellent communication skills, including report writing and professional correspondence. Ability to analyse information, solve problems creatively and deliver practical housing solutions. Strong administrative skills with the ability to maintain accurate records and databases. Ability to work collaboratively with internal services and a wide range of external agencies. Proactive, innovative and solutions-focused approach to preventing homelessness. Subject to a DBS check. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Supported Lettings Officers, Rough Sleeping Specialists and Private Rented Sector Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 03, 2026
Contractor
We're recruiting an experienced Supported Lettings Officer to join a specialist Housing Solutions service, focused on procuring private rented sector accommodation for people who have rough slept or are at imminent risk of homelessness. The purpose of this role is to secure suitable private rented homes while providing rapid and intensive support to help individuals sustain their accommodation. This is a complex, fast-paced role requiring strong landlord engagement skills, detailed knowledge of homelessness and welfare legislation, and experience supporting people with multiple and complex needs. The Role Procure private rented sector properties for people who have rough slept or are at risk of homelessness. Build, develop and maintain strong working relationships with landlords, estate agents, letting agents and other private sector suppliers. Promote the benefits of working with Council-backed schemes, negotiating terms that encourage landlords to let their properties through these routes. Maintain a live database of landlords, enquiries and available properties, maximising conversion from initial enquiry through to successful letting. Inspect and assess private rented sector properties to ensure compliance with the Housing Act 2004 and relevant health and safety legislation. Advise landlords and tenants on Local Housing Allowance, housing benefit rules, shared accommodation rates and exemptions. Identify opportunities for individuals in temporary or supported accommodation to move into the private rented sector. Provide rapid, intensive tenancy sustainment support to help clients remain in accommodation once housed. Work with people presenting complex needs, including mental health issues, substance misuse, and other vulnerabilities. Develop creative, solutions-focused interventions to prevent homelessness and reduce rough sleeping. Promote housing schemes through landlord forums, publicity events and engagement activity. Work collaboratively with internal teams and external agencies including outreach services, police, probation, hostels, advocates and support organisations. Keep up to date with homelessness legislation, housing law and welfare reform affecting private sector supply. Use housing IT systems to manage cases, update records and maintain accurate management information. Contribute to service development, pilot projects and new ways of working within Housing Solutions. Key Requirements Direct experience procuring private rented sector properties, including negotiating with landlords and carrying out property inspections. Experience working within or alongside the private rented sector. Proven experience supporting people who are homeless or at risk of homelessness. Strong understanding of rough sleeping and supported housing issues. Good knowledge of housing benefit, welfare rules and private rented sector tenancy issues. Knowledge of housing health and safety legislation and property standards. Experience managing complex cases involving individuals with multiple needs. Strong interpersonal and negotiation skills, with the ability to build trusted relationships with landlords and partners. Excellent communication skills, including report writing and professional correspondence. Ability to analyse information, solve problems creatively and deliver practical housing solutions. Strong administrative skills with the ability to maintain accurate records and databases. Ability to work collaboratively with internal services and a wide range of external agencies. Proactive, innovative and solutions-focused approach to preventing homelessness. Subject to a DBS check. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Supported Lettings Officers, Rough Sleeping Specialists and Private Rented Sector Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Remote Location ( ROSS ON WYE ) - Own transport is essential The core purpose of the role of the Deputy Manager is to assist the Registered Manager in providing an emotionally secure, consistent, warm, supportive and caring environment for the young people and to encourage their social, physical, emotional intellectual and moral development so that they may realise their own potential. Part of the Caretech Family of Companies, which is one of the largest providers of Specialist Education and Residential Services for children and young people in the UK, delivering across Special Education Schools and Colleges, Residential Children's Homes and a Therapeutic Fostering Service. We are embarking on a period of growth and transformation in line with our ambitious plans and, at the absolute core of our business, is our commitment to supporting our amazing children and young people, each with their own needs, aspirations and infinite potential to reach their personal best. At Greenfields we pride ourselves on providing high quality care and support to children and young people through a multi- disciplinary approach. We offer care, education and therapy input in a nurtured, structured, stable environment with clear boundaries, focusing on the relationship the adults have with the children and a place they can call their home. Our homes have support from a clinical lead in helping us to create an environment where children grow and thrive in reaching their full potential as they embark on a pathway to a brighter future. We are looking for a Deputy Manager for one of our Children's Homes in Ross on Wye, currently home to 5 young people with complex social, emotional and behavioural difficulties as a result of adverse childhood experiences. You will assist the Registered Manager to lead a stable and motivated team to deliver high and consistent standards of care and support for our young people, ensuring they are kept safe, that you advocate strongly for them and their voice shines through everything we do. You will need a real eye for detail - understanding that our absolute commitment to the Safeguarding of our children and young people and the Quality of our service are the top priorities. Essential Minimum 2 years experience working within children's residential QCF Level 3 Children & Young People qualification or equivalent Level 5 - Leadership & Management (preferred not Essential) Driver (company provide a car / mini bus during working hours) Shift Pattern 2 On 4 Off (x2 full days including sleeps) Company Values Friendly, passionate and caring nature Positive, pleasant and approachable Empowering others to become stronger and more confident in controlling their lives Person Centred, allowing our children to explore & utilise their own strengths Innovative, by using or showing new methods and ideas Energetic and fast paced environment Benefits Dedicated learning and development programmes Access to a wide range of free online courses for all staff on a variety of topic Free DBS check and Update Service subscription Free meals on shift Refer a friend scheme' reward system Pension scheme Annual Employee Awards Evening Employee recognition schemes Company vehicle to use when in work CareTech Foundation- Opportunity to apply for family & friend's grants. Greenfields is a unique business, where staff are committed and leaders are visible and supportive. You will need to balance a hands-on, practical approach with a creative and innovative style and the ability to respond with positivity and a 'can do' attitude. Bringing our plans to life will be challenging and intense but, with enthusiasm, creativity and a positive approach, the reward and satisfaction will be second to none. You will have a unique opportunity to shape and deliver our long term strategy and our drive to transform the lives of all our children and young people. We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS check and Regulated Activity, which will include a check against the barred children's list.
Jan 29, 2026
Full time
Remote Location ( ROSS ON WYE ) - Own transport is essential The core purpose of the role of the Deputy Manager is to assist the Registered Manager in providing an emotionally secure, consistent, warm, supportive and caring environment for the young people and to encourage their social, physical, emotional intellectual and moral development so that they may realise their own potential. Part of the Caretech Family of Companies, which is one of the largest providers of Specialist Education and Residential Services for children and young people in the UK, delivering across Special Education Schools and Colleges, Residential Children's Homes and a Therapeutic Fostering Service. We are embarking on a period of growth and transformation in line with our ambitious plans and, at the absolute core of our business, is our commitment to supporting our amazing children and young people, each with their own needs, aspirations and infinite potential to reach their personal best. At Greenfields we pride ourselves on providing high quality care and support to children and young people through a multi- disciplinary approach. We offer care, education and therapy input in a nurtured, structured, stable environment with clear boundaries, focusing on the relationship the adults have with the children and a place they can call their home. Our homes have support from a clinical lead in helping us to create an environment where children grow and thrive in reaching their full potential as they embark on a pathway to a brighter future. We are looking for a Deputy Manager for one of our Children's Homes in Ross on Wye, currently home to 5 young people with complex social, emotional and behavioural difficulties as a result of adverse childhood experiences. You will assist the Registered Manager to lead a stable and motivated team to deliver high and consistent standards of care and support for our young people, ensuring they are kept safe, that you advocate strongly for them and their voice shines through everything we do. You will need a real eye for detail - understanding that our absolute commitment to the Safeguarding of our children and young people and the Quality of our service are the top priorities. Essential Minimum 2 years experience working within children's residential QCF Level 3 Children & Young People qualification or equivalent Level 5 - Leadership & Management (preferred not Essential) Driver (company provide a car / mini bus during working hours) Shift Pattern 2 On 4 Off (x2 full days including sleeps) Company Values Friendly, passionate and caring nature Positive, pleasant and approachable Empowering others to become stronger and more confident in controlling their lives Person Centred, allowing our children to explore & utilise their own strengths Innovative, by using or showing new methods and ideas Energetic and fast paced environment Benefits Dedicated learning and development programmes Access to a wide range of free online courses for all staff on a variety of topic Free DBS check and Update Service subscription Free meals on shift Refer a friend scheme' reward system Pension scheme Annual Employee Awards Evening Employee recognition schemes Company vehicle to use when in work CareTech Foundation- Opportunity to apply for family & friend's grants. Greenfields is a unique business, where staff are committed and leaders are visible and supportive. You will need to balance a hands-on, practical approach with a creative and innovative style and the ability to respond with positivity and a 'can do' attitude. Bringing our plans to life will be challenging and intense but, with enthusiasm, creativity and a positive approach, the reward and satisfaction will be second to none. You will have a unique opportunity to shape and deliver our long term strategy and our drive to transform the lives of all our children and young people. We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS check and Regulated Activity, which will include a check against the barred children's list.
Company Overview You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this Positive Impact . For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. Programme Overview Connect to Work is a UK government-funded initiative aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining employment. The program offers tailored assistance, including one-to-one coaching, employer engagement and help with CV writing. Participants can receive up to 12 months of guidance if they are seeking employment, or up to 4 months if they are currently employed but at risk of losing their job. Support is delivered through local partnerships, and individuals can either self-refer or be referred by professionals and community partners. In Hampshire we will be delivering Lot 2 aimed at supporting victims and survivors of Domestic Abuse. We will be working alongside Stop Domestic Abuse and other local partners and domestic abuse charities across the area to deliver a joined up and tailored support for this specific cohort. The Employment Specialist will be based in Havant and play a vital role in the success of the programme for those across Hampshire. They will manage a small caseload, delivering person centred support to create and follow an individualised workplan, engaging with employers directly to support people into good and sustainable work. They will be enthusiastic and passionate about helping people to find that role that works for them. Location and Salary The role will be based in our Havant office with travel expected across Hampshire throughout the week to agreed venues. Salary will be £27,976 - £29,500 depending on experience. Travel expenses over and above those to the base location will be reimbursed. Primary Duties and responsibilities: Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer. Have regular check-ins with customers to track their progress before starting employment and once in employment Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment. Build potential employment opportunities through proactive engagement with potential employers. Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate. Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers. Address customer s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment. Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers. Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements. Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers Skills and experience: Required A passion for working with people and have a solution focused approach Experience working with people facing barriers to employment including health conditions and disabilities An understanding of the dynamics of domestic abuse (physical, emotional, physiological, sexual, financial, coercive control) and the importance of a trauma informed approach Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed. Proven experience in developing networks and building strong partnerships to support customers goals A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities. Strong organisational skills including managing caseloads Knowledge of safeguarding, data protection and confidentiality requirements Desirable Driving licence and access to a car given the community delivery of the contract Track record of helping individuals progress into work Understanding of supported employment programmes, such as IPS Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles Knowledge of the employment market in their area. Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges Safeguarding: A strong understanding of safeguarding policies and procedures for both children and adults, and legal responsibilities regarding information sharing Key Competencies: Creative intelligence; Ability to motivate, challenge and inspire; Proactive and solution focused; Excellent communication skills; Kind, personable and approachable Performance and target focused; Excellent organisation and prioritisation skills; The determination and drive to want to make a positive difference. Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status. As a Disability Confident employer , we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know. Safeguarding - We define Safeguarding as the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm . We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Palladium International is a Real Living Wage Employer.
Jan 24, 2026
Full time
Company Overview You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this Positive Impact . For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. Programme Overview Connect to Work is a UK government-funded initiative aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining employment. The program offers tailored assistance, including one-to-one coaching, employer engagement and help with CV writing. Participants can receive up to 12 months of guidance if they are seeking employment, or up to 4 months if they are currently employed but at risk of losing their job. Support is delivered through local partnerships, and individuals can either self-refer or be referred by professionals and community partners. In Hampshire we will be delivering Lot 2 aimed at supporting victims and survivors of Domestic Abuse. We will be working alongside Stop Domestic Abuse and other local partners and domestic abuse charities across the area to deliver a joined up and tailored support for this specific cohort. The Employment Specialist will be based in Havant and play a vital role in the success of the programme for those across Hampshire. They will manage a small caseload, delivering person centred support to create and follow an individualised workplan, engaging with employers directly to support people into good and sustainable work. They will be enthusiastic and passionate about helping people to find that role that works for them. Location and Salary The role will be based in our Havant office with travel expected across Hampshire throughout the week to agreed venues. Salary will be £27,976 - £29,500 depending on experience. Travel expenses over and above those to the base location will be reimbursed. Primary Duties and responsibilities: Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer. Have regular check-ins with customers to track their progress before starting employment and once in employment Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment. Build potential employment opportunities through proactive engagement with potential employers. Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate. Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers. Address customer s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment. Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers. Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements. Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers Skills and experience: Required A passion for working with people and have a solution focused approach Experience working with people facing barriers to employment including health conditions and disabilities An understanding of the dynamics of domestic abuse (physical, emotional, physiological, sexual, financial, coercive control) and the importance of a trauma informed approach Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed. Proven experience in developing networks and building strong partnerships to support customers goals A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities. Strong organisational skills including managing caseloads Knowledge of safeguarding, data protection and confidentiality requirements Desirable Driving licence and access to a car given the community delivery of the contract Track record of helping individuals progress into work Understanding of supported employment programmes, such as IPS Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles Knowledge of the employment market in their area. Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges Safeguarding: A strong understanding of safeguarding policies and procedures for both children and adults, and legal responsibilities regarding information sharing Key Competencies: Creative intelligence; Ability to motivate, challenge and inspire; Proactive and solution focused; Excellent communication skills; Kind, personable and approachable Performance and target focused; Excellent organisation and prioritisation skills; The determination and drive to want to make a positive difference. Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status. As a Disability Confident employer , we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know. Safeguarding - We define Safeguarding as the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm . We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Palladium International is a Real Living Wage Employer.
Technical Product Manager Companies House Details Reference number (phone number removed) Salary ?42,923 - ?47,044 A Civil Service Pension with an employer contribution of 28.97% Job grade Higher Executive Officer Band D(IT) Contract type Permanent Working pattern Flexible working, Full-time Number of jobs available 2 Location Cardiff, Wales, CF14 3UZ About the job Job summary Are you looking to play a pivotal role in delivering exceptional infrastructure to support Companies House services? Come and join our Product Management team! Companies House Product Managers are passionate about digital innovation and meeting user needs, and we're seeking someone who shares these values to join our team and enhance our digital services. We're looking for Technical Product Managers who have proven experience in agile product delivery, leadership, communication, organisational skills, and with a technical background in engineering or computer science or equivalent experience working in software development, engineering, testing or another technical field. Job description Key deliverables of the Technical Product Manager role: You'll be responsible for delivering the product vision, scope and roadmap for our infrastructure and common components services, focusing on engineering, technical requirements, and design elements. You will lead on the need for technical service maintenance and infrastructure upgrades, ensuring stakeholders understand and support the prioritisation of these activities. You'll support key stakeholders in planning and developing our infrastructure and common components services keeping them informed throughout delivery. Your focus will be on meeting user and business needs, working with the Senior Technical Product Manager to achieve team delivery goals. You'll work with Delivery Managers to ensure requirements are clearly understood and release plans align with expectations. You'll also collaborate across the Product Management team to achieve our delivery and service goals that enable our users to meet their outcomes. You'll be ahead of technical trends in the industry, advising on potential future technologies, and serve as a bridge between engineering and non-technical stakeholders in an agile environment. You'll identify, evaluate, and report technical risks and dependencies during delivery, and work with developers, testers, engineers, architects, quality assurance, release, support, and operations teams to design products efficiently and effectively. You will collaborate with other departments to ensure alignment and integration of our digital services across the organisation. This teamwork is crucial for delivering solutions that meet user and business needs. Responsibilities of the Technical Product Manager include: Know your user and represent them at all stages in the product delivery lifecycle. Refine, manage and prioritise the backlog and understand key deliverables and manage scope and releases effectively. Work with developers, testers, engineers, architects, quality assurance, release, support and operations to effectively design products. Define success criteria for testing and product acceptance. Ensure requirements are fully understood and that implementation plans match expectations. Create and maintain product documentation. Communicate the product vision and manage stakeholders effectively and align Engineering and product teams behind common goals, serving as a bridge between engineering and non-technical stakeholders. Own and update the roadmap for our infrastructure and common services and for the modernisation of our services, and execute a product vision by focusing on the engineering/technical needs and design aspects of our products and services. Educate and advocate for technical service maintenance and infrastructure upgrades, securing stakeholder buy in for the importance of prioritising these activities - Work with our delivery managers on dependency mapping, assessing technical risks and dependencies across delivery. Deliver products using agile methodologies and principles. Support our technical experts, Service Managers, Senior Responsible Owners and Workstream Leads in strategically planning and developing our infrastructure and our common/shared services. Support our Service colleagues in attending and presenting at Service Standard Assessments for our digital services where appropriate. Research and follow technical trends in the industry and advise on potential future technologies. Support the product management community to deepen and broaden their technical knowledge and skills. Person specification We are looking for the following experience and skills which will be assessed at sift and interview. Experience We are looking for applicants who have: Strong technical knowledge, someone with a background in engineering or computer science or equivalent experience in a technical field. Experience of working in software development, engineering, testing or another technical field. Experience delivering and maintaining technically complex products or services. Strong experience communicating complex technical concepts to stakeholders to secure buy-in. Familiar with different development practices and experienced in discussing and recommending options. Proven experience in prioritisation, scope management and stakeholder management. Successful track record of delivering digital services to users and experience of fast-paced, complex, technical deliveries. Delivering products or services using agile methodologies. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Communicating and Influencing Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Technical product management - managing and leading a product through a technical delivery Benefits Alongside your salary of ?42,923, Companies House contributes ?12,434 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Selection process details Please note, we are working with AMS for this recruitment process. To apply for this role, this application link will take you to the AMS portal where you will be asked to submit your CV: amspsr.avature.net/careersmarketplace/JobDetail/7031 If you have any questions regarding the campaign then please contact Alan Yates-Brown ( 18 ). All applications will be collected by AMS (our recruitment partners), which will then be sent to Companies House for internal sift. In your application form we'd like you to: Tell us about your employment history, including any key responsibilities and achievements. Write a personal statement of 1000 words where you demonstrate how you meet the skills required for this role, providing examples to evidence your level of skill. What will the process look like? Sift Once the advert has closed we will sift applications - this involves reading through them all, please bear with us as this can take some time. We may raise the score required if we receive a high number of applications. At sift candidates will be assessed against experience listed in the advert and alongside your work history the panel will score your personal statement against the following criteria: Strong technical knowledge, someone with a background in engineering or computer science or equivalent experience in a technical field. Experience of working in software development, engineering, testing or another technical field. Experience delivering and maintaining technically complex products or services. Strong experience communicating complex technical concepts to stakeholders to secure buy-in. Interview Successful candidates from the sift stage will be invited to attend a virtual interview, which will be conducted using Microsoft Teams. We use a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours, Technical Skills and Experience listed in the advert, and Strengths. There will be a discussion topic as part of the interview process. This will be assessing Technical Skill: Technical product management - managing and leading a product through a technical delivery. Details of this will be sent in your interview confirmation email. The lead criteria to distinguish between tied candidates will be Technical Skill: Technical product management - managing and leading a product through a technical delivery. A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Key dates (dates are indicative only and could be subject to change) Closing date - Sunday 25 January 2026 (at 23:55) Sifting - w/c 26 January 2026 Interviews - w/c 9 February 2026
Jan 15, 2026
Full time
Technical Product Manager Companies House Details Reference number (phone number removed) Salary ?42,923 - ?47,044 A Civil Service Pension with an employer contribution of 28.97% Job grade Higher Executive Officer Band D(IT) Contract type Permanent Working pattern Flexible working, Full-time Number of jobs available 2 Location Cardiff, Wales, CF14 3UZ About the job Job summary Are you looking to play a pivotal role in delivering exceptional infrastructure to support Companies House services? Come and join our Product Management team! Companies House Product Managers are passionate about digital innovation and meeting user needs, and we're seeking someone who shares these values to join our team and enhance our digital services. We're looking for Technical Product Managers who have proven experience in agile product delivery, leadership, communication, organisational skills, and with a technical background in engineering or computer science or equivalent experience working in software development, engineering, testing or another technical field. Job description Key deliverables of the Technical Product Manager role: You'll be responsible for delivering the product vision, scope and roadmap for our infrastructure and common components services, focusing on engineering, technical requirements, and design elements. You will lead on the need for technical service maintenance and infrastructure upgrades, ensuring stakeholders understand and support the prioritisation of these activities. You'll support key stakeholders in planning and developing our infrastructure and common components services keeping them informed throughout delivery. Your focus will be on meeting user and business needs, working with the Senior Technical Product Manager to achieve team delivery goals. You'll work with Delivery Managers to ensure requirements are clearly understood and release plans align with expectations. You'll also collaborate across the Product Management team to achieve our delivery and service goals that enable our users to meet their outcomes. You'll be ahead of technical trends in the industry, advising on potential future technologies, and serve as a bridge between engineering and non-technical stakeholders in an agile environment. You'll identify, evaluate, and report technical risks and dependencies during delivery, and work with developers, testers, engineers, architects, quality assurance, release, support, and operations teams to design products efficiently and effectively. You will collaborate with other departments to ensure alignment and integration of our digital services across the organisation. This teamwork is crucial for delivering solutions that meet user and business needs. Responsibilities of the Technical Product Manager include: Know your user and represent them at all stages in the product delivery lifecycle. Refine, manage and prioritise the backlog and understand key deliverables and manage scope and releases effectively. Work with developers, testers, engineers, architects, quality assurance, release, support and operations to effectively design products. Define success criteria for testing and product acceptance. Ensure requirements are fully understood and that implementation plans match expectations. Create and maintain product documentation. Communicate the product vision and manage stakeholders effectively and align Engineering and product teams behind common goals, serving as a bridge between engineering and non-technical stakeholders. Own and update the roadmap for our infrastructure and common services and for the modernisation of our services, and execute a product vision by focusing on the engineering/technical needs and design aspects of our products and services. Educate and advocate for technical service maintenance and infrastructure upgrades, securing stakeholder buy in for the importance of prioritising these activities - Work with our delivery managers on dependency mapping, assessing technical risks and dependencies across delivery. Deliver products using agile methodologies and principles. Support our technical experts, Service Managers, Senior Responsible Owners and Workstream Leads in strategically planning and developing our infrastructure and our common/shared services. Support our Service colleagues in attending and presenting at Service Standard Assessments for our digital services where appropriate. Research and follow technical trends in the industry and advise on potential future technologies. Support the product management community to deepen and broaden their technical knowledge and skills. Person specification We are looking for the following experience and skills which will be assessed at sift and interview. Experience We are looking for applicants who have: Strong technical knowledge, someone with a background in engineering or computer science or equivalent experience in a technical field. Experience of working in software development, engineering, testing or another technical field. Experience delivering and maintaining technically complex products or services. Strong experience communicating complex technical concepts to stakeholders to secure buy-in. Familiar with different development practices and experienced in discussing and recommending options. Proven experience in prioritisation, scope management and stakeholder management. Successful track record of delivering digital services to users and experience of fast-paced, complex, technical deliveries. Delivering products or services using agile methodologies. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Communicating and Influencing Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Technical product management - managing and leading a product through a technical delivery Benefits Alongside your salary of ?42,923, Companies House contributes ?12,434 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Selection process details Please note, we are working with AMS for this recruitment process. To apply for this role, this application link will take you to the AMS portal where you will be asked to submit your CV: amspsr.avature.net/careersmarketplace/JobDetail/7031 If you have any questions regarding the campaign then please contact Alan Yates-Brown ( 18 ). All applications will be collected by AMS (our recruitment partners), which will then be sent to Companies House for internal sift. In your application form we'd like you to: Tell us about your employment history, including any key responsibilities and achievements. Write a personal statement of 1000 words where you demonstrate how you meet the skills required for this role, providing examples to evidence your level of skill. What will the process look like? Sift Once the advert has closed we will sift applications - this involves reading through them all, please bear with us as this can take some time. We may raise the score required if we receive a high number of applications. At sift candidates will be assessed against experience listed in the advert and alongside your work history the panel will score your personal statement against the following criteria: Strong technical knowledge, someone with a background in engineering or computer science or equivalent experience in a technical field. Experience of working in software development, engineering, testing or another technical field. Experience delivering and maintaining technically complex products or services. Strong experience communicating complex technical concepts to stakeholders to secure buy-in. Interview Successful candidates from the sift stage will be invited to attend a virtual interview, which will be conducted using Microsoft Teams. We use a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours, Technical Skills and Experience listed in the advert, and Strengths. There will be a discussion topic as part of the interview process. This will be assessing Technical Skill: Technical product management - managing and leading a product through a technical delivery. Details of this will be sent in your interview confirmation email. The lead criteria to distinguish between tied candidates will be Technical Skill: Technical product management - managing and leading a product through a technical delivery. A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Key dates (dates are indicative only and could be subject to change) Closing date - Sunday 25 January 2026 (at 23:55) Sifting - w/c 26 January 2026 Interviews - w/c 9 February 2026
