HR / Customer Service Apprentice

Our established client based in St Ives is looking to recruit a new member to their friendly team as a Customer Service / HR Apprentice. This is a full-time, permanent role, offering the opportunity to gain a Level 2 Customer Service qualification while working Monday to Friday, 08:30 5:00 (with one day per week finishing at 4:30)

As a Customer Service & HR Apprentice, you will gain hands-on experience across HR administration, reception support, customer service, and general business administration. This role provides an excellent foundation for someone looking to start their career, with clear opportunities to progress into further HR qualifications.

The position is varied and fast-paced, offering exposure to multiple areas of the business while supporting both HR and front-of-house operations.

Key Duties as a Customer Service / HR Apprentice will include:-

• Provide reception cover, including answering and directing incoming calls, welcoming visitors, and assisting with website enquiries.
• Support HR administration tasks such as absence and holiday records, payroll-related paperwork, interview scheduling, and general HR support.
• Deliver a high standard of customer service to both internal and external contacts, handling enquiries professionally via phone, email, and face-to-face.
• Assist with the coordination of interviews, internal meetings, training sessions, exhibitions, career fairs, and roadshows.
• Help maintain a tidy and well-organised office environment, including preparing and sending samples and correspondence.
• Accurately logging information, producing basic reports, and keeping records up to date.
• Effectively balance day-to-day responsibilities with apprenticeship study, actively developing knowledge of the business, products, and HR practices

To be considered for the Customer Service / HR Apprentice role you will need:

• Hold a minimum of Grade 4 / C in GCSE Maths and English (or equivalent)
• Have some previous customer service experience
• Hold a full driving licence and have access to your own transport, due to the location
• Have a keen interest in developing a career in HR
• Be computer literate, with confidence using email, internet, and MS Office

Benefits

• Starting salary £14,526.20
• Full product training is offered
• 33 days holiday including public holidays
• Private healthcare scheme
• Career progression

Immediate interviews available for successful suitable applicants. Send your CV for consideration.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.