18 jobs found

Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details

Select how often (in days) to receive an alert: Department: Propositions & Service Experience Job Category: Location: London, GB, EC2V 7QN Date: 5 Feb 2026 Job Title: Head of Service Experience Location: London/Glasgow/Edinburgh/Liverpool Contract Type: Perm Reporting to: Ella Hugh The Role Transform how clients experience Rathbones by taking end to end ownership of the client journey across every touchpoint, channel and service standard to consistently deliver good client outcomes. You will lead the Service Experience agenda by working shoulder to shoulder with client facing colleagues, spending real time in the business to live and breathe the journeys as they do. Through collaborative service design expertise and pragmatic cross functional delivery, you will orchestrate the diagnosis, design and implementation of experience improvements and service standards that drive client satisfaction, retention and business growth. Leading a team that creates coherent, frictionless client journeys, you will work across the organisation to embed service design principles and ensure Rathbones delivers consistent, measurable and high quality service. Outcomes of the Role - What You'll Do End to End Client Experience and Service Standards Ownership Act as the enterprise owner of the holistic client experience from onboarding through ongoing service. Design, measure and continually improve journeys and service standards. Establish and evolve clear service standards that define what "good" looks like across key journeys and touchpoints. Embed service standards into operational processes through close collaboration with frontline teams. Ensure that good client outcomes are integrated into design, delivery and change activity. Immersive Engagement With Client Facing Colleagues Work in deep partnership with client facing teams, including advisors, service teams and operations. Sit alongside colleagues to understand real world challenges, pain points and opportunities. Shadow interactions and participate in daily workflows to bring frontline insight into design priorities. Build credibility by ensuring service standards and improvements reflect operational realities. Collaborative Strategic Leadership Drive collaboration with third party partners, data and analytics, change and transformation, and digital product teams. Influence senior leaders to adopt Service Experience principles and incorporate service standards into business design and regulatory programmes. Facilitate enterprise alignment on journey ownership, service standards and target experiences. Virtual Team Leadership and Enterprise Influence Lead a team of three Service Designers focused on end to end journey design, service standards and continuous improvement. Provide virtual leadership across distributed teams to break down silos and ensure consistent, standards aligned experiences. Build collaborative relationships across organisational boundaries to embed service design practice and shared accountability. Pragmatic Design Excellence Balance ambition with operational and technological realities. Translate insights into actionable design decisions that enhance client experience and colleague efficiency. Work closely with technology, digital and operational teams to ensure changes are practical, implementable and aligned with business priorities. Analytics, Measurement and Continuous Improvement Partner with insights and data teams to implement meaningful measurement frameworks for journeys, service standards and outcome delivery. Establish practical metrics demonstrating ROI, client value and alignment with client outcomes expectations. Embed ongoing monitoring of service standards and continuous improvement processes across the organisation Knowledge, Skills and Experience Collaborative & virtual leadership experience Senior Business Designer or Head of CX/SX experience with proven ability to lead virtually and influence across complex enterprise environments, preferably in Wealth Management, Asset Management, or Financial Services. Track record of leading CX/SX functions through collaborative partnerships that deliver pragmatic business outcomes. Experience leading virtual teams and driving practical CX/SX programmes across large, distributed organisations with cross functional, matrix style leadership capabilities. Pragmatic technical skills Proficiency in collaborative design tools (Miro, Figma) with ability to facilitate virtual cross team workshops. Practical experience with digital ecosystems including Salesforce, CRM, and MarTech solutions. Balanced expertise in information architecture, interaction design, visual design, and prototyping with focus on feasible implementation. Collaborative & pragmatic leadership competencies Systematic yet flexible approach to identifying realistic opportunities and implementing practical solutions through orchestrated delivery methods. Exceptional virtual leadership and stakeholder management skills with ability to build consensus and drive decision making across diverse, distributed groups. This is an orchestra conductor role that requires influence, credibility and clout with resources that report to other functional heads. Talent for translating customer insights into actionable, implementable business strategies across enterprise functions. Strong collaborative mindset - actively seeks input, builds on others' ideas, and creates shared ownership of solutions. Pragmatic problem solving - balances ideal outcomes with practical constraints, focuses on deliverable improvements over perfect solutions. Enterprise leadership capability - influences and leads across organisational boundaries without formal authority.

Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details

About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job title Enterprise Architect Ref 44101 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £100,000 per annum depending on experience Closing date 13/02/2026 As an Enterprise Architect, you will be responsible for providing cohesive architectural direction across Thames Water's business and technology landscape. Working alongside Domain Architects and senior stakeholders, you will ensure alignment to a unified, value-chain-based enterprise architecture that supports strategic decision-making, regulatory compliance, and long-term digital transformation. This role acts as a critical link between business strategy, technology direction, and solution delivery, ensuring our architecture enables the safe, reliable, and sustainable delivery of water services to our 16 million customers. What you'll be doing as an Enterprise Architect Develop and maintain the Enterprise Architecture Vision and Roadmap for the OT domain, ensuring alignment with Thames Water's strategy, regulatory drivers, and digital transformation initiatives. Translate strategic business objectives into enterprise-wide architectural principles, standards, and blueprints. Partner with business leadership, Product Directors, and Digital teams to shape investment priorities and ensure cohesive architectural outcomes across domains. Lead and contribute to architecture governance, including architecture review boards, ensuring consistency, quality, and alignment to enterprise standards. Work collaboratively with Domain Architects to manage cross-domain dependencies, integration, and shared capabilities such as data, platforms, cyber security, and infrastructure. Define, maintain, and govern the enterprise architecture repository and models. Provide thought leadership on emerging technologies, including IoT, digital twins, AI, and cloud platforms, and their application to water utility operations and asset management. Support innovation initiatives by assessing enterprise-wide impact, scalability, and long-term value. Ensure architectural alignment with sustainability, resilience, and decarbonisation goals. Engage with senior business stakeholders, Digital teams, and external partners to ensure a whole-enterprise perspective is reflected in architectural decisions. Communicate complex architectural concepts clearly to both technical and non-technical audiences, acting as a trusted advisor to senior management. Mentor and support Domain Architects and solution teams in the application of enterprise architecture principles and standards. Drive the maturity of architecture practices, frameworks (e.g. TOGAF, SABSA), and tooling across the organisation. Champion collaboration and shared ownership of architecture across business and Digital functions. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Proven experience in enterprise or domain architecture within asset-intensive industries such as utilities, energy, infrastructure, or transport. Strong knowledge of water utility operations, including asset management, capital delivery processes, and operational resilience. Experience working in complex, regulated environments with an understanding of regulatory drivers such as Ofwat and DWI. Deep understanding of architecture domains - business, information, application, and technology - and how they integrate. Experience coordinating or leading multi-domain architecture across large organisations. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Hands on experience applying recognised architecture frameworks such as TOGAF and modelling approaches such as ArchiMate. Technical experience and skills Experience with SCADA environments and the integration of Operational Technology (OT) and IT estates. Understanding of OT security, identity and access management, and compliance frameworks such as the NIS Directive and CAF. Experience with asset management systems such as SAP ECC/PM, SAP SRP, Asset Investment Manager (AIM), or similar asset lifecycle platforms. Familiarity with capital delivery and project controls platforms, including tools such as Primavera. Experience with work management platforms used in water utilities, including SAP EAM and Salesforce, and their integration with asset systems. Knowledge of asset lifecycle management for treatment works, pumping stations, reservoirs, dams, water mains, sewers, and pipelines. Strong knowledge of data architecture, including governance, lineage, interoperability, and integration with BI platforms such as Power BI. Experience designing or operating Common Data Environments (CDEs) to support collaboration and a single source of truth for asset and operational data. Experience designing secure, resilient, and scalable cloud and hybrid architectures across platforms such as Azure, AWS, or Google Cloud, including associated security controls. Desirable qualifications and experience Experience supporting digital twin initiatives, data strategy development, or large-scale cloud transformation programmes. Professional certifications such as TOGAF, ITIL, CEng, or equivalent. Hands on experience with architecture modelling tools such as BizzDesign or similar. What's in it for you? Competitive salary up to £100,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.