Customer Service Manager

Freedom Recruitment Capital provides the infrastructure and backing for experienced recruiters to launch their own firms. We are seeking a Customer Service Manager to lead our client success and implementation department. You will be responsible for the transition of new partners from contract signing to active trading.

This role focuses on high-level account management and project coordination. You will act as the central link between new business owners and our internal specialist teams to ensure a seamless launch.

Core Responsibilities

• Lead the end to end implementation process for all new business partners

• Serve as the senior point of contact for clients during their first 90 days

• Oversee the delivery of legal, financial, and technical setup requirements

• Maintain detailed project schedules to ensure launch dates are met

• Simplify technical requirements into actionable steps for clients

• Identify potential bottlenecks and implement solutions immediately

• Manage relationships with third party vendors and internal departments

• Refine service delivery standards to improve the client experience

Candidate Requirements

• Experience in customer success, service management, or implementation

• Ability to prioritize tasks across multiple high value accounts

• Strong interpersonal skills and the ability to manage client expectations

• Clear communication style with a focus on accuracy

• Track record of meeting deadlines in a fast paced environment

• Natural ability to stay organized under pressure

What We Offer

• A leadership role within a growing, founder led company

• Direct responsibility for the success of new entrepreneurs

• A collaborative environment that values autonomy

• Opportunities for professional development as the firm scales

We remove the barriers to business ownership. As the Customer Service Manager, you ensure our clients start their journey with confidence and clarity.