Shop Manager

Permanent, Full-time (37.5 hours per week)

Tuesday - Saturday shifts

Are you a dynamic leader with a passion for second-hand retail and community engagement? Our vibrant Manchester Shop is looking for a confident and capable Shop Manager to take the reins! This is no ordinary shop - alongside our retail space, we operate a busy distribution centre, so we need someone who thrives in a fast-paced, multifaceted environment.

You'll lead a team of around 4 paid employees and a large, dedicated group of volunteers. Strong leadership skills are essential, especially when it comes to recruiting, training, and motivating your team. You'll also oversee logistics, including scheduling vehicle deliveries and managing stock flow between the shop and distribution centre.

If you're commercially savvy, have a keen eye for fashion, and love creating a warm, welcoming space for customers and volunteers alike - we'd love to hear from you!

In this role you will:

• Lead a team made up of a Assistant Managers, Casuals and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operations
• Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
• Experience in logistics including experience in planning and overseeing goods movement, including incoming donations and outgoing deliveries.
• Ability to schedule and coordinate vehicle deliveries and pickups efficiently.
• Drive sales by engaging customers, identifying needs, and promoting products to meet performance targets
• Oversee and manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandising
• Recruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional Manager
• Implement weekly marketing initiatives in store and on social media

To be successful you will have:

• Proven experience in a management role in retail or a customer service-orientated role, with the ability to motivate both paid employees and volunteers
• Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
• Strong organisational and leadership skills
• Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
• Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
• The ability to work least one weekend day as required

NZRC offers a total remuneration approach of $67,419 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee annual and wellbeing leave provisions provide a highly rewarding work experience.

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you'll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.

Please submit your application online, as we're unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume
• Passport
• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 17/02/2026.

Note: We reserve the right to close applications before the closing date, so please register your interest early.