Collections Advisers

experienced collections advisor hybrid & flexible

salary: up to £30,000 + bonus
benefits: health cover, strong perks & development
working pattern: hybrid (home & office), flexible

you know collections isn t about scripts it s about judgement, empathy, and getting the right outcome. if you re experienced in managing arrears, handling complex conversations, and balancing customer care with commercial sense, this is a role where your skills will genuinely be valued.

what you ll do

• lead customer conversations across phone, email, and digital channels with confidence and control

• assess complex arrears cases, uncover root causes, and agree sustainable repayment solutions

• make sound, compliant decisions while maintaining a fair and empathetic approach

• identify vulnerability indicators and work closely with specialist support teams

• collaborate with credit administration on case actions, documentation, and resolutions

• maintain high-quality case notes, accurate systems, and consistently strong compliance and quality scores

you ll be great at this if you

• have proven experience in collections, arrears management, or credit control

• are confident handling difficult, sometimes emotive conversations

• bring strong judgement and integrity to every decision you make

• communicate clearly and professionally, building trust quickly

• stay calm under pressure and take ownership of outcomes

why you ll love it here

• up to £30,000 base + bonus (7.5%) your experience is recognised and rewarded

• health cover and a benefits package that supports real life

• hybrid working that respects balance and flexibility

• high-quality training, supportive leadership, and clear progression routes

• a culture that values experience, accountability, and doing right by customers