Job Description
A fantastic opportunity has arisen for an Onboarding Manager to join a fast-growing international logistics business, supporting the onboarding of new customers and carrier partners across global eCommerce delivery solutions.
This Onboarding Manager role sits within the Project & Solutions team and is ideal for someone with strong B2C parcel logistics experience who enjoys stakeholder management, structured delivery, and driving a smooth path to go-live for new clients.
As an Onboarding Manager, you'll take ownership of customer onboarding from sales handover through to first live shipments, ensuring timelines are controlled, expectations are set, and all stakeholders are aligned.
This is a remote opportunity, working full time Monday - Friday 09:00 - 17:30
Key responsibilities for an Onboarding Manager:
- Own end-to-end onboarding for new customers from sales handover to go-live
- Lead onboarding calls, setting timelines, responsibilities, and success criteria
- Review customer information and provide product sign-off for relevant markets
- Gather and validate operational requirements (volumes, services, cut-offs, SLAs)
- Support the onboarding of new carrier partners from a non-technical perspective
- Gather technical requirements and hand over to Integration Specialists
- Act as the main point of accountability for onboarding progress and readiness
- Create, maintain, and improve SOPs for Project and Operations teams
- Identify recurring onboarding issues and drive process improvements
The successful Onboarding Manager will have:
- 5+ years' experience in B2C parcel logistics, eCommerce, or 3PL
- Previous experience in onboarding, implementation, or project delivery
- Strong understanding of parcel logistics and warehouse operations
- Confidence managing multiple onboardings with overlapping timelines
- Excellent stakeholder management and communication skills
- Experience creating and improving operational SOPs
- Exposure to international eCommerce and carrier networks
If this Onboarding Manager role sounds of interest, please apply online now!
