Resident Liasion Officer

Are you in search of a temporary Part time yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North London who are looking to appoint a part time resident Liasion Officer for the 3 months ongoing, at the rate of 25.58 per hour umbrella

This is a part time role 14 hours per week - 1 day on site and attending appointments and 1 day remote and/or appointments. Flexible on days worked with a preference of 1 day being a Tuesday.

Job responsibilities

To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents Ensure that residents' needs are met within the delivery of the major work and retrofit schemes.

To be the principal co-ordinating link with residents on retrofit major work projects.

To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards. Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works.

This is particularly important where vulnerability and special needs are identified. Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties.

Ensure that local knowledge about tenants' circumstances is taken into account during the scoping of major works.

Essential skills:

• As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires to be polite and courteous when conversing with the public.
• Extensive experience of working customer focused environment
• Ability to communicate effectively with a variety of audiences both verbally and in writing
• Experience of working in a property related environment
• Experience of delivering improvements to customers
• Experience of producing newsletters and using social media to effectively communicate with residents

Desirable:

• Experience of Retrofit and Energy Efficiency projects.
• Experience of working in Social Housing or a Contractor Environment working in Social Housing environment
• Experience of working with local authority councillors

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.