Customer Service Handler

Are you an experienced Customer Service / Claims Handler seeking a new opportunity? Or do you have experience of strong telephone based customer service, assessing applications, or underwriting, or similar?

Our client with offices based in Huntingdon is seeking empathetic and experienced Customer Service / Claims Handler to join them on a 6 month contract basis working Monday to Friday 37.5 hours per week 8.00am - 4.15pm and 9.45am - 6.00pm. The roles will be fully office based.

Responsibilities

As Customer Claims Handler, you will be responsible for:-

• Processing claims documentation from initial notification progressing the case through to a conclusion & completion
• Providing email and telephone based advice & support to customers within agreed service levels
• Working to departmental call targets
• Reviewing claims within your portfolio of customers
• Investigating queries
• Reporting & escalating any complaints
• Chasing outstanding information from customers
• Maintaining diaries and customer information on company systems.
• Supporting administration.

Skills Required

As Customer Service / Claims Handler, you will need to be:-

• Confident in making outbound calls to your customers and contacts.
• You will take overflow calls from the inbound call team during busy periods.
• It is essential that you will have an empathetic and calm nature
• Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered.
• Excellent verbal and written communications skills
• The ability to work to deadlines.

Benefits

In return for the role of Customer Service / Claims Handler, our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 (pro rata to length of contract), 33 days holiday inclusive of bank holidays (also pro rata to length of contract), training and development, pension after qualifying period and a range of other great benefits.

Send your CV for review and immediate interviews possible.

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