ER Advisor

Role Summary

To be part of the HR Team, you will drive and support the delivery of a central advice service function for employees across the company, with a focus on delivering excellent customer service tailored for managers, employees and peers.

Essential Criteria

• Security is core to the DX proposition and an aspect we pride ourselves in. It is therefore an essential part of all our business processes, as well as the selection of individuals who work for or on behalf of the company. It is a key USP as to why many of our customers trust and select DX to deliver on their behalf. Our aim is to set and maintain the highest standards of security and mail integrity within the industry. In order to do this, we have a strict vetting process for all.

When you apply for a job with DX, you will need to confirm that you understand, and are happy for us to initiate, our vetting process as well as being able to work in the UK/ROI. We have an industry leading vetting that help and support all colleagues joining the business through the process to make it as swift and simple as possible.

Main Responsibilities:

Work closely with the rest of the HR Services Advisory team as a second line ER support and supporting the HR Administration team to deliver an effective first line ER service knowing when and how to escalate general & ER issues to the second line.

Develop and maintain strong & trusted partnerships with managers, providing constructive challenges as well as acting as a sounding board whilst ensuring best practise is adhered to.

Responsible for the regular updates of the company policies and the creation of new policies in line with legislation.

Measures:

Knowledge, Skills and Experience

Experience of being part of a centrally located HR shared service centre with multi-sites nationally.

Experience of providing advice on a range of HR issues including disciplinaries, grievance, absence, performance and other ER cases.

Finely honed coaching skills with experience of supporting customers to grow in their knowledge and understanding of HR processes and procedures.

An up-to-date knowledge and understanding of relevant employment legislation.

Demonstrable experience of developing and maintaining strong business relationships and the ability to communicate effectively at different levels with strong written and verbal communication skills.

Commercially aware and able to balance HR and business requirements.

Flexible and adaptive to changing priorities with the ability to work in an agile environment and manage a fast paced, fluctuating and diverse workload whilst maintaining accuracy and attention to detail.

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more

We look forward to hearing from you!